You can't get better than Colin!!! - tracilpeterson
I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
Richard is fantastic! - Evoque13
I cannot brag enough about Richard and his customer service. He’s friendly, accommodating and in my opinion, one of Range Rovers top employees. If you’re looking to schedule any type of service, contact Richard directly. You won’t be disappointed!
Top Reviewed Specialists At This Dealership
General Sales Manager
Purchase from afar... - Dinger6
Was not able to get my local Land Rover dealer to secure the Range Rover we were looking for. Opened up Autotrader and was able to locate the Rover we wanted. I sent a request to the dealership via Autotrader and quickly got a response from KZ who took over from there to get the Rover purchased and shipped from Virginia to Michigan in just a few days!! The Rover arrived via covered trailer and was exactly as described and transported with great care. Thanks KZ!!
Terrible Customer Service - workoutQueen
Walked in ready to buy a new Range Rover. Sales consultant was not knowledgable and kept leaving me to ask someone else.
I returned the next day at the appointment time the sales consultant and I both agreed on.. he was not ready. Waited around an hour.
The sales manager had the worst customer service also... For such a high end car, was not treated like a buying customer should be.
New Certified Car - RM
I read online reviews about this dealership and was confident that my experience would be anything short then exceptional. I fell in love with one of their pre-certified 2015 XF Jaguars. Upon arrival, the salesman (Ron Battle) was exceptional and took me for a test drive. After the test drive, I purchased the vehicle (same day). Although I wasn’t thrilled about paying the full asking/sticker price I was still pleased with my initial experience until 1 ½ months later! Shortly after purchasing this vehicle, I had to take it into my local Jaguar dealership for repairs. My newly certified car needed repairs for work that was considered “abnormal” (as described on my invoice), especially for a “newly certified and inspected car”. My rotors (i.e., rear rotors were blue), tires, brakes, alignment, sensors etc. all needed repairs/replacement despite me purchasing the car a month earlier. After receiving the diagnosis, I immediately called this dealership. I talked with the Sales Manager and then Manager Mike King. I followed up with an email to this dealership which included the full diagnosis from my local Jaguar dealership. I even took it a step further and started talking to others within the automotive industry. Everyone that I talked with including my local dealership informed me that a newly certified and inspected car should not have had these issues. I made countless calls to Mike King and received limited help. date, I haven’t received a solid response on the root cause or even an offer to reimburse me for the repairs. I honestly now beginning to think that I was taken advantage of because I was a woman. Needless to say, I’m still stuck with a “newly certified car” that may need additional repairs in the future. I rarely write reviews but I felt the need to share my experience in hopes of saving another customer time, money and frustration. Although certain things may be out of the dealerships control (although I don’t think this to be my case) they should value their customers. My word of advice is that the dealership should take pride in their name, reputation, and value their customers which means making things right. As a customer, take my advice and go elsewhere.