Great experience - David54bucs
Jim Smyly was very friendly and was willing to work with us to get us in the car we wanted. I would definitely recommend this dealership and this salesman.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Buying a new car - Alex__
This was my first experience buying a new car, and Igor and the staff at Laurel Kia made it as painless as could be. Igor was great to work with--he listened to my preferences and did not try to change my mind on model or trim level while keeping me informed throughout the process. Beyond that, he worked to make sure that I was satisfied with my experience at Laurel Kia and would continue to be satisfied with my vehicle after purchase. I found the entire process at this dealership to be very efficient and the staff to be warm and professional.
Kia is great!! <3 This new Niro!! - BrittanyP
Farooq @ kia chantilly is great, as well as the woman we worked with in the finance department, Yesenia. He helped us choose between vehicles, and even took us over to the toyota dealership to also test drive a prius (which my husband didn't even fit in!) We also went to try out a c-max, which had better visibility, but had NONE of the bells and whistles of the Niro. The first car we test drove was the 2018 Niro, and comparing it to other hybrid models, it is MILES ahead of the competition. The Niro is a 4 door hatchback hybrid with 50mpg!! It has the screen that pairs with your phone/gps, heated seats, etc! The seats all flip flat in the back and there is tons of storage! We LOVE this car!!
The cost for the vehicle lease ended up being $220 for 2 years/30k miles, and with the interior/exterior protection, and the tire warranty, ended up being $297/m with $3200 down. Ford quoted $340 for the c-max, with crazy rules attached, for the exterior they wouldn't cover any dings larger than a quarter!!! If you are thinking of skipping the Kia dealership on your trip to the auto circle, DON'T!!!!!
Professionalism and Courtesy - Kia sportage
Randy Flowers showed great professionalism and courtesy, he was very respectful and patient in dealing with me. Thank you Randy for you help, keep up the good job.
A dream come true!!!! - Karla Rea
We got the car we wanted for while with everything that we can dream and it is because of a great salesman that helped us. Thank you so much Mr. Toan Tran.
Awesome experience - Williams22
Let me start by saying I was VERY annoying this whole process. I live about an hour and a half from this dealership and was researching different dealers. Ryan responded to my email and then went on to respond to my 22 emails after that. (I’m not kidding). Not once did he seem annoyed and every response was diligent and black and white. I am so used to dealing with sleezy car salesman that I was reluctant at first. Ryan was awesome! He got the car in I wanted and I went and purchased immediately. When I arrived, I was greeted by Shahed that graciously walked me through my car and got everything together. The car was spotless, but Ryan noticed a very small spec of glue from the wrap it was in and he sent it to be rewashed. The whole time I was there I was greeted with kindness and was continually asked if I needed anything. I then went on to the finance department with Chuck. I just can not say enough positive things about my whole experience. I live far away, but they have won my car purchases for life. Do not go anywhere else and waste your time. Just go to King and they will get it done without any haggle or grey area. You guys rock!
Used Car Sales Manager
Sale representative - Netta
My experience was great. Mr. Phillips worked with me and was very pleasant.Mr. Phillips made sure I was comfortable and offered me a beverage.
Excellent Service - gmonster2
I had my Kia soul serviced on 6/6/2018 . My car was serviced and oil was changed. My car was cleaned. My expectation was exceeded by excellent customer service
60K Maintenance - Happy Customer
The overall service was very satisfactory from making an appointment, rental car, service itself, price, customer service and pick up! I also got four tires replaced under warranty! Excellent service. Also, when I pick up my car, my car was so clean and it ran like a new car! Thank you.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Awesome Experience - Cable
Thank you for working me in the same day I called. Your service is wonderful and all your employees are so kind. And got my car back the same day.
Horrible - Carguru2U
Went to purchase a new car these guys were horrible. Busy office cluttered on a crowded highway. They have no time to deal with customers. Rude salesmen-ship. Some of their new cars look used
Jeep purchase - Mb
Purchasing our new Jeep was easy. Our sales person, Georgi was knowledgeable and enthusiastic. And with this, we were able to quickly make a decision on buying our vehicle.
Kia Optima Hybrid - Manthony1906
I really enjoyed my experience. They made the process simple. I was in and out in less than an hour. Car was ready and paperwork filled out as much as possible before I arrived. Would recommend to anyone interested in a new car.
They are all very much xxxx - The Masons
They lie and call jobs multiple times a day and call and threatened people who have the car and Frank called my husband a xxxxxx etc
So yeah and bill doesnt like people who are disabled my husband is disabled and bill the owner was very mean and hateful to my husband.
Warm welcome to Virgina. - New to Virginia
After living abroad for many years, moving to this area we needed to purchase a reliable vehicle ASAP. Shavon's welcoming smile put us at ease. Our dealer, Ramon Nawabi, made us feel super comfortable -- no pressure, no rush answering our many questions. Such a warm and friendly person! Finally, Ahmed "A.J." Noorzai helped us thru the financing. We really enjoyed meeting these kimd people. The car, although used, was given a major cleaning and "facelift", so driving away we felt as if we were in a new vehicle. We would definitely recommend this dealership.
Worked hard to get what I wanted - Raven
The Kia Niro PHEVs are new, and this dealer was smart to get as many in as they could. Even though they didn't have exactly what I wanted, they worked hard to make sure I could get an interior and exterior color I wanted. Only wish Kia had sent more EXs with light interiors to the East Coast. I can't really comment as to quality of work since the dealership hasn't serviced the vehicle yet, but it was clean with no scratches or dings when I got it.
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Stripped my lugs, blamed me and other shop that did not... - imag
Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later
"Thank you Timbrook Kia" - mdspear
Purchasing our new 2016 Kia Sorento AWD was a great experience at Timbrook. Jennifer provided excellent sales and customer service during the entire buying process. She was very pleasant, knowledgeable, and understanding to our needs. Also, Dina in financing took great care with professionalism to provide the best financing options for us. I am a very satisfied customer and highly recommend Timbrook sales to all that are interested in purchasing a new vehicle.