Hassle-free experience - JMc
We worked with Scott Murray to purchase a CPO Honda CR-V. The experience from start to finish was excellent! Scott was very knowledgeable about the vehicle and demonstrated many of the features that we were not familiar with. I wouldn't hesitate to purchase another vehicle from Hagerstown Honda/Kia.
Great experience! - PictureMeRollin
They were very patient and approachable, not at all intimidating or sneaky like some places. I appreciated the honesty and candor. I’ve already referred a few friends to Laurel Kia!
Top Reviewed Specialists At This Dealership
Fantastic Customer Service and Attention to Detail - Michael Fowler
I would strongly recommend visiting this dealership. The customer service, most notably with Chris Bell and Aaron King, was fantastic! They even followed up with a phone call a day later to express appreciation for our business with additional offers. Thanks again, gentlemen!
Great People - CA Rowell
I Brought a Jeep from Kia of Waldorf, Everyone is Friendly whenever i come in. Miss Anne from Service is Kind and always has a smile.
I love my Jeep Compass,
Service - Pattie
Have always had an outstanding experience. Professional, awesome concern and attention to all my details. Price is always within my expectation, never a surprise! Everyone in the dealership is friendly and welcoming- they always take time to speak and talk.
Awesome experience - Williams22
Let me start by saying I was VERY annoying this whole process. I live about an hour and a half from this dealership and was researching different dealers. Ryan responded to my email and then went on to respond to my 22 emails after that. (I’m not kidding). Not once did he seem annoyed and every response was diligent and black and white. I am so used to dealing with sleezy car salesman that I was reluctant at first. Ryan was awesome! He got the car in I wanted and I went and purchased immediately. When I arrived, I was greeted by Shahed that graciously walked me through my car and got everything together. The car was spotless, but Ryan noticed a very small spec of glue from the wrap it was in and he sent it to be rewashed. The whole time I was there I was greeted with kindness and was continually asked if I needed anything. I then went on to the finance department with Chuck. I just can not say enough positive things about my whole experience. I live far away, but they have won my car purchases for life. Do not go anywhere else and waste your time. Just go to King and they will get it done without any haggle or grey area. You guys rock!
Used Car Sales Manager
Leasing a new car - mkeysharrison
John Sasso was my salesman and he was great. Was very patient and wonderful with me. Took his time in showing me many different models and options that were open for me.
Great experience! - Bobbyhil
I’ve been looking to lease a new vehicle for months. Been in contact with multiple dealers but Leena made it a very easy and smooth process to lease my vehicle!
"Thank you Timbrook Kia" - mdspear
Purchasing our new 2016 Kia Sorento AWD was a great experience at Timbrook. Jennifer provided excellent sales and customer service during the entire buying process. She was very pleasant, knowledgeable, and understanding to our needs. Also, Dina in financing took great care with professionalism to provide the best financing options for us. I am a very satisfied customer and highly recommend Timbrook sales to all that are interested in purchasing a new vehicle.
Sale representative - Netta
My experience was great. Mr. Phillips worked with me and was very pleasant.Mr. Phillips made sure I was comfortable and offered me a beverage.
Great Customer Service - butterfly
Thank you for providing professional customer service in the purchase of my KIA SOUL. I love it. Earl Ward was my sale person. I would like to thank the entire team for help in the purchase.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Used Car Experience - codylkendrick
I went to buy a used car from Beyer Kia and the salesman didn't know anything about the car really. I did buy the car because they had exactly what I was looking for but if you can find the car you're looking for elsewhere, I would never go to this dealer willingly. I certainly will not be back. Not only did the salesman know nothing about the car, it was not a KIA so I wasn't expecting too much from them but still, afterward, the first finance manager I dealt with accused me of not understanding how a loan worked. I won't go into the details but he was actually misunderstanding some critical components of how financing works which is a big red flag for a finance manager. I came back in the next day and worked with a different finance manager (the finance manager at their sister dealership across the street - Don Beyer Volvo of Falls Church, I believe) and as I was trying to pull a form up for him on my phone, he not so kindly told me that I was not prepared and to get out of his office. He then left without saying anything. So not only was he incredibly unhelpful but he was then just mean. Had I known how this dealership dealt with people, I never would've come in. I'd happily wait as long as it takes (if possible) to find the car you want from anyone else. They managed to turn what should be an exciting experience, buying a car, into an endless display of ignorance, rudeness, and lack of human decency.
The BEST Dealership and sales people! - Shaneyoung30
The best dealership that I have ever dealt with to purchase a vehicle! Eanne and Jonny were very honest and outstanding to work with. I drove 7 hours and the car was exactly what they said it was no surprises at all. My payments was exactly what was discussed over the phone and paperwork was done when I got there all I had to do is sign. I would definitely buy from them again.
Highly Recommendable - Ljt
Easy appointment, friendly, great service! I highly recommend dealer. I never had such service over my lifetime dealing with car dealers for service. Timely and very pleased.
They are all very much xxxx - The Masons
They lie and call jobs multiple times a day and call and threatened people who have the car and Frank called my husband a xxxxxx etc
So yeah and bill doesnt like people who are disabled my husband is disabled and bill the owner was very mean and hateful to my husband.
Oil change - Pcarothers
I have always had a good experience at that dealership. Scott is usually there checking me in and helping me. He always goes above and beyond. Excellent customer service
Do Not Buy A Car From This Dealership! - Mercedes Benz
1 STAR: ANY TIME A CUSTOMER HAS TO GET CORPORATE INVOLVED TO DO THE RIGHT THING THERE ARE MAJOR ISSUES WITH LEADERSHIP WITH IN THAT STORE! Decided on a car from this dealership after much discussion with the salesman and GM (Mr. Ali Zaka). The sales staff and sales manager were all nice and professional. However, the GM who is highly competent, is a huge a concern; he lacks integrity! He was nice and cooperative initially but it all changed when I identified an additional repair after the agreed on terms. (Firstly, he would not drop the outrageous "processing fee" or drop the price of the car to offset the ridiculous fee. Secondly, after I showed him a list of 7-8 cars I planned to look at after, he even jumped on line and confirmed that his price was the 3rd highest in the region but was still willing to let me walk. I decided however that while the car was pricey it was a good value based on my needs. Thirdly, part of the due outs to me was to repaint the rear bumper (scratches and clear coat peeling), and replace a transmission seal all which were completed in a 2 week period.) The day of signing the purchase order, I put a very large down payment down and was transferred to the loan department to complete the purchase. When the loan department (female??) learned that I only needed a small amount of money (between $5-8k), her tune changed and she stated that she wouldn't be able to get me approved, that's after running a credit check. She stated that bank will be me a loan for such a small amount! I called my bank and was approved over the phone in 10 minutes - what a joke! Bottom line is that she didn't want to be bothered doing the paperwork for such a small commission. She was also extremely rude to Moe Farooqi, salesman, who was very professional and didn't deserve being chastised by this lady, especially not in front of a customer. I am finally told my car is ready for pick up (2 weeks). When I arrive to take possession I noticed numerous dents in the hood (similar to hail damage) that weren't present the day I signed the purchase order. I was upset and told them I would not take the car and wanted ALL of my downpayment back. The sales manager who was extremely patient said he would call Mr. Zaka for guidance. When Ali Zaka, GM, was informed that I was not taking the car in its current condition and wanted my money back, Mr. Zaka stated I could have my money back minus the cost of his repairs (paint work, transmission seal). I told the sales manager that response was unacceptable. The next day I contacted KOONS Hq, Ms. Beth Kerr, (703) 790-9800, and explalined my circumstances; she is an excellent advocate for the customer and listened intently. The next day I received a phone call the next day from the GM that my car was going to be repaired to my satisfaction!
KEY TAKEAWAYS: 1) Do not give dealerships a large down payment; minimum suffices until you are ready to finalize finances - THEY COULD HOLD YOUR MONEY HOSTAGE! 2) Do not take possession of any car until you are 100% satisfied, regardless of how far along in the process; it's still their car! 3) if you decide to throw the dice and purchase a car from Koons you better have Ms. Kerr's contact information as she's your only hope for a positive outcome should issues arise.
FINAL THOUGHTS: KOONS brand/name is being tarnished because they are not hiring personnel with high integrity. Remember, it starts from the top down at each dealershp. My opinion, the best dealerships are those driven by customer satisfaction, honesty, and integrity!
Terrible Service - MCT1034
I have bought 2 cars now at this dealership. They bought back the first one for major issues, and now my 2015 Optima has major issues. Brought it to the service dept since I bought the car there. They blamed me for all the issues my engine was having and told me they were going to make me pay for all sorts of things before the would go to Kia to request a new engine under warranty. Too bad for them I went to Kia of Bowie who somehow got it done and with no argument or help from me! And I got other non-warranty work done. They lost out on 8K worth of work! Oh well! Will never ever go back or recommend. Very rude and nasty people in their service department. Don't go here, worth driving to Bowie for much nicer people!
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Stripped my lugs, blamed me and other shop that did not... - imag
Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later