Great people and dealership - dbook72
One of the few places I visit where I wasn't being hounded about buying new. He was very helpful, patient and courteous. The next time I have to get a car I'm going there again
Top Reviewed Specialists At This Dealership
Best Halloween Treat Ever- Our 2017 KIA Sedona! - Charlene 72
On Halloween 🎃 we got the best treat ever! Our awesome high quality like new 2017 KIA Sedona! Tevin was such a great professional who assisted us with finding the perfect match for our needs and situation. We had to find a new vehicle unexpectedly while working a contract job here in Maryland, 2500 miles away from home. It was a stressful time and we were sure we would have to “downgrade” due to our situation. Tevis, Cindy and Chris made us feel welcome, worked with us to find exactly what we needed,EXCEEDED our expectations and made sure we left very happy with our new “upgrade”-the KIA Sedona. Rocky in the service department also did an excellent job assisting us with a couple of minor repairs to make our van like new. The extended 100k mile warranty and free Oil change/car wash for a year can’t be beat! Best auto buying experience ever. Charlene & Jeff M.
APPOINTMENT WAS ON TIME - SHARON32
SERVICE WAS PROFESSIONAL AND TIMELY. MY VAN WAS RETURNED TO ME CLEANER THAN WHEN IT CAME IN. I DID NOT HAVE TO WAIT LONG FOR THE SHUTTLE TO TAKE ME TO WORK AND THEN PICK ME UP AT WORK WHEN THE SERVICE WAS DONE.
The experience was almost painless, then GREAT! - TEAM JEFFERIES
The day we purchased our New Sorento was not planned. We only came in to compare pricing. Kirk was very attentive to us and not pushy, because at the end of the day you can't make people buy a car. My husband is a pretty tough customer, but Kirk never loss his professionalism. We wish him much succcess and we will recommend him to friends and family!
TEAM JEFFERIES... you are lucky we didn't go to Waldorf KIA :)
A dream come true!!!! - Karla Rea
We got the car we wanted for while with everything that we can dream and it is because of a great salesman that helped us. Thank you so much Mr. Toan Tran.
Worst Kia Service Department I have been to - Mel Will
Unfortunately, I did not have as pleasant experience as some of the other reviews would lead you to believe a person would. I made an online appointment for service at this location because my previous location, Kia of Ellicott City closed. Mind you this location is not close to where I live. My appointment was for 1p. I arrived early as I tend to do, waited until someone realized I was standing there and began to assist me. When I arrived there was a younger gentlemen assisting another customer who he got a little snippy with when the customer asked couldn't he just buy his own windshield wipers, the response, "it's up to you buddy, I don't care either way". Anyway, there was an older gentlemen that helped me. Checked me in and went over what service I was there to get. I then asked if someone could check some additional things, shaking and rattling in the car and to ensurer the breaks were good (a break inspection was included in my service anyway). The gentlemen told me that I should be out around 215-230p, let me know about their snacks, coffee and wi-fi and I went out to the waiting room (this was about 1240, the technicians were on lunch until 1p). I sat in the waiting room for about 15 minutes then received a phone call so I went outside to take it. I was on the phone for quit a while realizing that my car had not moved. There seemed to be a ton of appointments at 1p and they were taking in cars but not mine. During that time I was on the phone, the guy who helped me came outside and let me know there were factory recalls on the car which I was aware of and I told him that I knew but would schedule for those for another date since I know they will take some time. He said ok and went back in. I got off the phone around 1:45p and my car was still sitting in the parking lot. So I went to the service counter and asked the younger gentlemen who was already snippy to another person, when my car would be taken in. I was met with "well I don't know who you are or who has your car so I would have to check" not very customer service friendly. So I said ok and left out back to the waiting area. I sat there for another couple minutes and nothing, no follow up, nothing. I went back in to the service counter and spoke with the guy who initially checked me in and asked how much longer will it be before my car goes in seeing as though my appointment was at 1p and it was almost 2p. He precedes to tell me he didn't know and that they had to find a "certified" technician to look at all the additional things I asked them to look at that the other place I paid a lot of money too may have done wrong (I did tell him I had work on the car previously and not sure if it was done right). Wait, what? I figured since I was at the Kia dealer, the technicians were all certified. He was not nice about it when he said it. So I asked for my keys back and I let him know that at the very least, if my car was going to take a longer time, that could have been told to me while I was in the waiting area, when he came outside to ask about the factory recall or perhaps when I asked about the additional things, simple as ABC of customer service. He was unbothered, did not care that they just lost a customer and I pointed that out. I let him know that I see that they do a lot of business, probably because the one in Ellicott City closed and they seemingly do not care if one customer slips through the cracks. Again, he was unbothered. I asked who was the service manager, and I was told "Butch". I asked for contact information for "Butch" and was told "its the same number you called to make the appointment". Wow. Seeing as though we had already discussed that I made my appointment online, that was an uncalled for remark. I reminded him that I did not call I made the appointment online and he said just call the service number. Ok. Good luck getting in touch with "Butch". I called multiple times after I left and kept getting the "we are currently assisting other customers, please leave a message...." I left no message, no one seemed concerned about how I was treated because they couldn't even come to the waiting room to provide an update. So if that is the conduct of the employees, then it must be condoned by the boss. So thanks Butch! I have been to many Kia dealerships from North Carolina to now Maryland and this is by far the worst experience I have ever had with Kia. I plan to also send an email to the corporate office over this location because I think this is beyond substandard. I didn't ask for anything above typical customer service, after all without customers, you would not have a job. All of this could have been prevented had the guys who work the desk had a little more tact and a lot more customer service. How hard is it to say Ma'am we know your appointment is at 1p but we are behind or we know your appointment is at 1p but it is going to be a longer wait while we find the right technician to check the issues discussed...something.
Customer service experience excellent - Sonhon66$
My appointment was scheduled at seven yesterday and it was very thorough and complete. The service representative went over the inspection and gave me an assessment of what was required
Purchase of 2018 KIA Stinger GT1 AWD - Ken
Both Tyler Bratcher and Ben Braunstein were great to work with. I would highly recommend requesting them personally if you are looking for a KIA. After seeing a few Stingers on the road and reading reviews, I was sure I wanted to purchase one. The only downside from the reviews was the statement that the dealerships weren't Audi or BMW dealers.... Well, Ourisman KIA, Tyler Bratcher and Ben Braunstein were very professional, knowledgeable and helpful in the purchase. We've owned the Stinger for 6 months now and I love the car, the balance between performance and comfort is so well done and dealing with Tyler and Ben has been great!!
Conveniant and friendly. - ubuimE
Lee was particularly helpful. He offered me transportation, encouraged me to use a coupon, kept me informed of the process, and found a way to save me a little more money.
No pressure. Daniel Rouff was great - Tom
Daniel Rouff was fantastic he provided no pressure sales and was very responsive.I completely purchase my vehicle online and Daniel made things easy for me every step of the way. I would definitely do business again with King Kia and specifically with Daniel Rouff. He was fantastic
Excellent - Vijay1234
Even though I love a further away, I like to come to Dulles motors because of the courteous, professional attitude of the service staff. Emphasis on service. They are very helpful in resolving the issues with my car and very knowledgeable. I would definitely recommend this place wholeheartedly.👏🏼👏🏼 Well done
Depends on who you talk to - Customer304
My experience was varied. I had my car towed there at 9 a.m. in the morning. I had to fight to get information about my car through the service representatives. It took 7 hours for them to let me know what the issue was, and that was after me having to call them. They also tried to make minor issues seem like huge problems. When I went in to speak with them and drop off the part, I spoke to the mechanic who was working on my car and he was absolutely wonderful. He was very straight to the point and gave me honest answers. After dealing with the mechanic my experience was wonderful. It was just the service representatives that was terrible.
An experience above all other Dealerships! - Hank
I have taken my time looking around and after numerous searching decided upon purchasing a Honda Pilot or KIA Sorento. Came very close to buying the Pilot. I had a lot of pressure from the Honda salespersons. Then I spoke with Earl Ward of KIA of Bowie. What a Huge difference! He did not pressure, was willing to discuss the differences between the two vehicles. Sure he bragged about the greater advantages of the Sorento. Then he backed it up, going over and explaining every in greater detail than any of the Honda salespeople. The Sorento SX is a much greater SUV than the Pilot and far more than I was looking for! I gave him very tough expectations and he worked hard for me with KIA management until he found me an even better DEAL than I had expected. Both my wife and I are very, very happy with our new Sorento SX and the ease of assistance maintenance at the dealership.
Thank you, Earl!, You've has definitely earned our continued business!
Oil change and tire rotation - Love My Optima!
Went in for regular maintenance, and left with Alignment. I didn't have to agree to additional service, but decided not to prolong issue that might get worse. They did provide a loaner for the duration of being without my vehicle (you must call ahead to secure loaner).
Worked hard to get what I wanted - Raven
The Kia Niro PHEVs are new, and this dealer was smart to get as many in as they could. Even though they didn't have exactly what I wanted, they worked hard to make sure I could get an interior and exterior color I wanted. Only wish Kia had sent more EXs with light interiors to the East Coast. I can't really comment as to quality of work since the dealership hasn't serviced the vehicle yet, but it was clean with no scratches or dings when I got it.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Trade In and purchase - Cris0808
We worked with Shawn T and Don in the finance department. The general manager was also nice. The whole team made trading in our car and purchasing a new Kia very smooth. We would definitely recommend them.
Very poor service - Disappointed
Will never use them again will go out of my way to Hagerstown Kia for service. 350.00 later car not repaired had it fix elsewhere.
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Stripped my lugs, blamed me and other shop that did not... - imag
Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later