Overall, a great experience - LarryB
Nice people. Very helpful. Good prices. Frankie came in on his day off to sell me the car. It took an hour to finalize the deal with the finance manager, but that's only because there were two buying cars before me. They seem to be a very busy dealership, so I guess they are doing something right.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great Customer Service - SorentoSX2013
I always go to Bayside Kia of Waldorf. Staff friendly, professional and always inform me of any recommended services after performing a multi-point inspection. They also include a much needed complimentary car wash, vacuum, free WiFi and snacks. 😀 Being able to schedule service appointments online and receive a confirmation email is a bonus!
Sale representative - Netta
My experience was great. Mr. Phillips worked with me and was very pleasant.Mr. Phillips made sure I was comfortable and offered me a beverage.
Amazing amazing amazing!!!!! - Osborne89
Jamal is fantastic. This is the second time in 2 months my family has purchased a new car from him. I will always buy cars from him in the future.
Jaded car buyer walks away happy for once - jc
I believe the majority of the population dreads going in and buying a new car. When my second car died, I knew I needed to get something soon. Being a single father to three teenage boys 16 and up....with one car....that definitely was not going to work.
From the moment I started registering to look at a variety of cars in the area Jeanne Wells or Ourisman Chantilly Kia was there with an invitation and follow-up. She wasn't giving the hard sell. She was checking in. I looked at six other dealerships solely on proximity to my home for all kinds of cars and I was THISCLOSE to closing a deal when, as often happens, things fall apart at the end.
When I decided to give dealership number "7" a shot, Jeanne was there to welcome me. She introduced me to Aaron King and both listened to my boring discussion about my failed attempt to get a car the day before. And, neither one ran away. That was a good start. Aaron engaged me with real information and knowledge and continued with some congenial small talk that was not just bs to keep me in the chair. All of that was great leading up to the moment of of truth with their F&I guy Benjamin Braunstein. Prepared for the bs that is generally a part of the back-end of any deal, I was pleasantly surprised by the no-nonsense demeanor and professionalism of Ben. And the cool docupad technology cut the processing time by more than half. It's an exceptional idea, makes everything very clear and closes out the process effortlessly.
I am a loyal customer. It's something ingrained in me as the child of a hardworking Midwestern family. You take care of the people who take care of you. I am eager to introduce the Ourisman Family of Automotive options to friends and colleagues.
Ourisman Chantilly Kia made this consumer feel like he was more than just a checkbook. They allowed a somewhat jaded car buyer to walk away feeling like he's had the best car buying experience he's ever had.
Thank you Jeanne Wells, Aaron King and Ben Braunstein!
Excellent Car Dealership - sunshine
Well, my service representative Andre is great. You can ask him anything and he has a solution for you.
They got our Cadenza done in a cost effective way and I can be sure that my wife is in a safe car
A dream come true!!!! - Karla Rea
We got the car we wanted for while with everything that we can dream and it is because of a great salesman that helped us. Thank you so much Mr. Toan Tran.
Always Excellence - Safford Kia and I don’t work there
Safford KIA is the same from the first time I walked in the door. Excellence from the first day that is evident throughout the entire dealership. They relay we care about you. From choosing your car with care, smiles that show the staff is happy to be there and to serve you. Washing your car, pleasant voices , donuts, coffee, water, and again, pleasant people. Priceless service. Excellence!!
Engine recall...car given back and 3 days later it is broken - sharmidg
Such a small issue with a recall on my 2013's Kia Optima's engine is having a long term detrimental impact on my life and livelihood. This issue is causing a financial hardship and sending my life downhill fast.
On June 11, 2018, I was headed to Ft. Meade to start my new position. My 2013 Kia Optima was acting/running weird and the oil light on the dashboard kept flickering. I assumed it needed an oil change so I headed to the closest Jiffy Lube and had it done. They charged me $114.90. I left the Jiffy Lube and the issue still persists. I could not drive faster than 40mph. It was struggling to change gears and pick up speed. Less than 24h's later the whole vehicle broke down. I paid to get it towed to the closest shop and they charged me $104 to diagnose the problem. They told me there were shreds of metal in my oil. I called Jiffy Lube and they said that since they do such quick oil changes they didn't even notice it. Huh??? Isnt that what they specialize in? Shouldn't they have let me know of their findings?
I called Kia and found out that there was a recall on 2013-2015 engines due to metal in the oil. Kia of Bowie said that the earliest that I could bring the vehicle in was on Friday June, 15, 2018. For a week I had to inconvenience people or catch an Uber 1 hour to work and 1 hour back to get to work. Also I drive for Uber/Lyft 8 hours each day during the week and 12 hours each day on the weekends and this engine recall has dramatically stopped my income which is needed to maintain feeding my family and helping to take care of my elderly mother and getting back and forth to work.
On Friday June 15, once again I paid to get the vehicle towed to the Kia dealership. They told me that I would be receiving a new engine and that I would have to wait for it to come in, and they would reimburse me for the rental car.
Fast forward to Thursday Aug 30...over 2 and 1/2 months later. I got a phone call stating that the vehicle's engine had been put in, but there were 20 other issues totaling more than $4000 with the vehicle that they stated they could fix for me. So the car was not driveable. As well there was some electricity issues with it when it arrived back to me. My back up camera would not work and my radio and navigation would not work. The screen came on but no sound would come out. I made an appointment for Wed Sept, 12 to see why those items did not work, but the car broke down again before I got to take it back for those issues. Are you kidding me? How is it possible that I have to fix issues dealing with the vehicle that derived from engine failure and metal traveling to other parts of the vehicle. I had no issues with the vehicle and had just had an inspection and since I drive for Uber and Lyft I am always checking on the welfare of my vehicle. I was listening to the radio when the vehicle died. Now all of a sudden the whole car is messed up after they supposedly fixed the engine. They gave me paperwork stating that It had new belts and hoses. I have pictures showing that the belt was super worn. It seemed like the technician was trying to take short cuts and not do the job properly. What else did he short cut with? I got the vehicle back on Friday morning, got the alternator fuse from Kia and had the things fixed that Kia stated needed to be done to get the vehicle in running order...and it broke down on the side of the road with a Uber passenger in the car on Sunday Sept 9. Less than a 4 days later.
I had it towed back to Kia of Bowie on Monday Sept 10, and the service manager Dan told me that he has 30 other Kia's that need the engines put in and that I would have to wait 3 more weeks just to get them to diagnose the issue. I asked him for a loaner since I had given my $1000 a month rental car back and he said they had no more to give. I was told that they were going to let me know their findings before the end of the business day on Monday but I heard nothing from them. I went up there this morning Tuesday 9/11. Dan stated that there was a line for diagnostic work and I would just have to wait a few weeks. I then saw him put another customer into a loaner vehicle. This is ridiculous. I am army veteran, who serve in the Iraqi war and am now working for the department of the Air Force, driving for Uber and Lyft and just trying to take care of my family. Why does Kia think that people had extra 1000's of dollars to keep me going with rentals and expenses until they fix the car right...which they told me they did...but clearly didn't.
Now I am stuck without a vehicle and I have already shelled out over $3000 for stuff dealing with this recall, and it seems there is no light at the end of my tunnel. I am in Jeopardy of losing my new job because I have had so many days off or have been late dealing with this issue. I was on a probation period and since day one of that period my car has been in distress. I am late on paying bills because I was paying $250 a week for a rental car and this issue is affecting my well being and this financial hardship is starting to affect every area of my life. I cannot feed my children or assist with my elderly mother
On today Sept 14,2018 Dan the service department manager called me and told me that he replaced the alternator fuse and the car is running and the battery is charging. That is the exact same thing that I got done last week. And the fuse still blew again in 4 days. The point of taking it back to him was to see what exactly was making the fuse blow, also to get the new belts that the invoice states were put on...but were not put on the vehicle, and the radio and back up camera never came back on once I got it back from them.
Dan says that all of those things are on me and have nothing to do with the engine.
It has to be a 100% coincidence that these things that were working with no problem before the engine failure are all now not working. I was listening to my radio while the engine was cutting off. And had just used my back up camera and navigation that day.
He is saying that he cannot test drive it because it is not safe.
One of his technicians obviously did something wrong or did not put something back together properly and are now trying to make me responsible. This is ludacris. I have given Kia of Bowie almost 4 months of having my vehicle. My lawyer is telling me I should make a move. I have already spoken to Kia corporate in Irvine California who also says that Kia of Bowie is privately owned and that I should take legal action.
Great - NOAH
Great service. Friendly staff they go of their way to assist you. Would highly recommend. Zee knows what he is doing and how to make you feel comfortable.
Great experience X2 - Ram & Challenger
IMO was our sales person and took time to listen to our wants and needs and found us a truck within our budget. He was very friendly and made us feel comfortable and was easy to trust. He did such a great job we went back and traded in our second car too. Second go around was the same. We will be referring our friends to this dealership
Great professional staff - AP
I had a wonderful experience shopping for a car yesterday. Naim, my sales consultant, was prompt, knowledgeable and helpful without being pushy. Tracie, the business manager, completed all the forms in a timely manner and answered the questions I had as well.
I will recommend this dealership, thank you.
Oil change and tire rotation - Love My Optima!
Went in for regular maintenance, and left with Alignment. I didn't have to agree to additional service, but decided not to prolong issue that might get worse. They did provide a loaner for the duration of being without my vehicle (you must call ahead to secure loaner).
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
They are all very much xxxx - The Masons
They lie and call jobs multiple times a day and call and threatened people who have the car and Frank called my husband a xxxxxx etc
So yeah and bill doesnt like people who are disabled my husband is disabled and bill the owner was very mean and hateful to my husband.
Trade In and purchase - Cris0808
We worked with Shawn T and Don in the finance department. The general manager was also nice. The whole team made trading in our car and purchasing a new Kia very smooth. We would definitely recommend them.
Worked hard to get what I wanted - Raven
The Kia Niro PHEVs are new, and this dealer was smart to get as many in as they could. Even though they didn't have exactly what I wanted, they worked hard to make sure I could get an interior and exterior color I wanted. Only wish Kia had sent more EXs with light interiors to the East Coast. I can't really comment as to quality of work since the dealership hasn't serviced the vehicle yet, but it was clean with no scratches or dings when I got it.
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Stripped my lugs, blamed me and other shop that did not... - imag
Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later
"Thank you Timbrook Kia" - mdspear
Purchasing our new 2016 Kia Sorento AWD was a great experience at Timbrook. Jennifer provided excellent sales and customer service during the entire buying process. She was very pleasant, knowledgeable, and understanding to our needs. Also, Dina in financing took great care with professionalism to provide the best financing options for us. I am a very satisfied customer and highly recommend Timbrook sales to all that are interested in purchasing a new vehicle.