EXCELLENT CUSTOMER SERVICE & EXPERIENCE - Satisfied Customer
Gavin Kassiri made my buying experience much more personable and accommodating. We looked at a few different options and never felt pressured into purchasing the more expensive vehicle with more options. Rather, it was about which car was suitable for my needs and wants. Gavin addressed all of my questions and concerns. I let him know what my number was, and we tried to get as close to that number as we could. Once I purchased the new car, Craig was kind enough to spend an hour going over all of the different features and tech interface with me. He made learning how to use the system much more understandable, and was able to simplify it in a way that I could continue make adjustments. Overall, it was a great experience, and I would purchase from Rosenthal again. Be sure to ask for Gavin if you're in there shopping for a new car.
Excellent service during our first visit - Mitchg123
Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accommodating in securing a last-minute loaner. The car came back on time and super clean. Looking forward to years of service here.
Top Reviewed Specialists At This Dealership
Excellent Service, - Linda P
Richard was very accommodating. He is very professional and his customer service skills outstanding. I would recommend this dealership for your service, they care about their customers.
General Sales Manager
Sales Person - Sefat 123
I recently leased Range Rover. The whole deal was managed and handled by Ken Roberts. I am very happy with his professionalism and impressed by hi attitude towards the customer. I’m highly recommending any one to deal with Ken if you buy car from this dealership. I wish Ken a great success.
Compared to other Land Rover dealership it is much better - Land Rover!
First advice, treat customer like your customer who are spending time and money and they deserve attention. Second if you have employee policy make sure you write it down and display it. Don’t insult customer if you come in their photo click accidentally saying delete the picture. We don’t care for any salesperson picture but excited about our car. And last but the least, business people should be friendly, we understand no one want to work past 6 pm but when you sign up for job like this you should be patient.
Cheryl did a wonderful job making us feel special after buying such a wonderful car. Appreciated it.
I am into sales and never let my customer feel bad. Having said that overall it is good experience and if abovesaid things are taken care would definitely recommend my friends the Land Rover Bathesda!