Always; top class service - ANNIEMH
Jon is the only person who has handled my Mazda 3's service. He gets us in and out and is great at communicating when those little unexpected things are found. Cost estimates are accurate and in advance of any work being done.
Top Reviewed Specialists At This Dealership
2018 CX5 - RAF
They had the automobile we wanted at a fair price. The process of trading our vehicle could not have gone smoother. We would definitely purchase from them again.
That people like me can afford it is genuinely a miracle - Citruskeptic
The waiting room has a TV that's always on, cables to charge your phone, orange juice, and they even pour the brown oil in the right container instead of the gutter.
Awesome dealership!! - John
Great experience. They are genuine and have your best interest at heart. We found a great deal on a used vehicle. Our salesman Mark Lawson was very professional.
Awesome Dino was my salesman - Kia.bryant
Awesomeness will refer & will purchase another vehicle. I loved that I was in & out in less than three hours from start to finish, that’s never happened before.
Very professional - Miker24
Really appreciate how professional and easy going my dealer was. Very hepfyl in finding my new dream car and in 2 days it was a success, couldn’t be happier.
Great Used Car Shopping Experience - argusarms
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
was a long time customer - not satisfied
Took vehicle in for engine light on dash. 1st visit they replaced gas cap and diagnostic for $160.00. 2nd visit they replaced a valve for $284.00. Went to pickup car and it wouldn't start. Needed to move shifter into gear and back to park to start and it did start. Never had this problem before. Figured a 1 time incident and drove straight to gas station for gas. Next day went to storage unit and found 2 seat cover pieces in the back hatch area. Wife was startled when she reached down to adjust seat back because the seat handle felt different, our daughter had identical reaction few days later, this is for the passenger side front seat. I squeezed together the mounting bracket cover for this same front seat as it was apart. The night light switch was moved to the off position. I can provide pictures upon request as well as email communication. Called dealer made appt.to bring car back. Got there and wanted to deal with 1 person, Allen, my usual guy. Jay said he was on phone and he would handle it. again stated I wanted to deal with 1 person. Jay was agitated and pushy and took my paperwork and started entering my information. I began explaining things, Allen came into room 5-7 minutes later, Jay leaves to replace 2 pieces from seat, Allen becomes angry at what I say and says he needs to involve his boss. Allen did not hear what I told Jay before he came over. Ty Rosser comes in and I explain briefly to him, he shows me another vehicle to compare seat handles, he says that looks the same to me, I say this handle is tighter you can't see that? And this vehicle was not nearly as well kept as mine. Ty states 2 different technicians worked on my car and the only thing left undone was the 2 pieces in the back. I asked for a complete list of everything touched, altered, or worked on and signed off by him as completed. Dealer denies touching front seat handle and mounting bracket cover, night light switch, and suggests a $782.00 repair for starting issue that's never there prior. and fuel issue.
I really just want this documented to support any future claims. We won't return to this dealer because we don't trust them anymore. I explained to them they get our business because we want things done correctly, and they clearly did not disclose the items they adjusted or worked on or touched during the fix. I got a parts list from the parts dept. so I can replace the handle myself. This will cost us free oil changes and st inspections as that was part of buying a new car there.
Selling broken card - Obi
Don’t buy used car from this dealership they are selling broken cars I bought a used car from this dealership and they offer me 3 months power train warranty after one week of owner ship the car broke and tow the car to the dealership they don’t want to repair it is the Powertrain issue (transmission) the warranty that they offer is pure lie they give me hard time I will see them in the court
A No BS Buying Experience - Synackfin
I recently purchased my CX-5 from Gaithersburg Mazda, It was a seamless experience and I worked with Jake. I agreed on the numbers before driving the hour and a half. Arriving and reviewed the numbers, agreed, signed, smiled, left with my car, smiled some more. Aggressive pricing and No hassles. That's as good as it gets in business transactions.
Routine Service - jmccain3
Came in for a routine oil change and they found a nail in one of my tires and changed it real fast. Service here was excellent!
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Both service and sales are the worst I've ever dealt with. - jimsrod
I can't say one positive thing about this place. I have bought and sold at least 20 cars and I don't mind wheeling and dealing. I was shopping for a new Mazda 6 and they would not budge on the sticker price and my car's trade in offer was a slap in the face. They wouldn't budge on the top or bottom end. Then they berated me by implying that I was stupid for thinking they should give me a better deal. I went to a competitor after I laughed in their face and the same brand new car cost me $5,000 less. The other dealer gave me $3,000 off the price of the Mazda 6 and gave me $2,000 more for my trade in. NEVER AGAIN WILL I STEP FOOT IN MALLOY !!!
I previously had a 2003 Mazda 6 and had to take it to Malloy on numerous occasions for service under warranty. I won't even go into how inept their service department is. The front brakes took 3 visits for them to repair and that occurred even after I told them the fix was to power bleed the brakes when I first took it in. When they finally did as I suggested ... BOOM ... it was finally fixed. They'd call me at other times to say a repair was completed. I'd check before I left the dealership and "NO" the repair had still not been done. I would actually bypass the service reps and go straight into the service manager yet I still had the same results. NO WAY WOULD I EVER RECOMMEND MALLOY !!! I can't see how this place is still in business.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.
Was held for 2 hours with no deal,and was told I would... - steaminginpa
Was held for 2 hours with no deal,and was told I would never get a new Mazda for the money I wanted to spend. Nice customer service right?
Went to another dealer about 20 minutes East and drove off in less than 1 hour with a new Mazda 3.
I will not go back to Sharrett Mazda to even look.
I do my homework on prices,and decide what I want to spend for the type of car,and model trim. I will not burst my budget just for a car that will loose around $8000 as soon as you leave the lot.
People buy with your head!!
Look past the shiny vehicle you DON'T need and think!!!
Avoid buyers remorse,because you will learn what it is.
All the while being a slave to that car you just bought.
They did not have much to pick from unless you wanted to buy all the bells/whistles.
If you buy there you just payed WAY too much GUARANTEED.
I laugh at their deceptive adds on the radio.
Priority Nissan Mazda Tyson's Corner
Asst Service Manager