Always pleased - GPSJay
I’ve been using Priority Mazda at Tysons since they acquired the dealership. I’m very pleased with the service and they are my go-to place for Mazda service.
Top Reviewed Specialists At This Dealership
Very good car buying experience - ta234
We had a good experience buying a car from FitzMall in Frederick. My sales person, Mark Lawson, was very attentive, patient, and friendly. He patiently answered all my questions and would try to get the answer from other people when he could not answer it himself. The car was priced fairly, and I loved the no-haggle no-hassle pricing.
A great car-buying experience - chris_mcd
Everyone was extremely helpful, friendly & professional. Everything was handled quickly & efficiently. This was probably one of the best/easiest car-buying experiences that I've ever had.
Great Service - Great People - Chris W
the people ar Ourisman Rockville VW/Mazada are professional and pleasant - Skill workers all around. Felt the prices were fair and the work was done in a timely manner - they don't try to recommend services you may not need right away.
Appointments - Playerofpianos59
What is the purpose of making an appointment for 7:45 and getting to the appointment 15 minutes early, only to see your vehicle get pulled into the service bay at 8:35!? Terrible service ethics. And no updates during service, no, they're pulling your car in now. As bad as a doctor's office
Great Used Car Shopping Experience - argusarms
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
Great new car-buying experience! - dcmove
I highly recommend Passport Mazda! We test drove but shopped online, and both Courtney and Michael were easy and friendly. They offered a good fair price upfront with everything clearly laid out, and when I arrived at the dealership to close the deal, that's exactly how it all ended up--just as they had shared over email. They answered all of my questions in a timely manner and were easy and pleasant to work with. The dealership is also contemporary and welcoming! No pressure sales tactics--just a great experience in what can be a stressful activity! I'd highly recommend Passport and both Courtney and Michael for your Mazda purchase!
Purchased 2018 Mazda - Aug18Customer
Purchased the vehicle last weekend and traded in my 2005 Mazda3. Great experience with the staff, especially Brandon in sales and Bob in finance. Looking forward to working with them going forward.
Great first car buying experience - Advisor Dad
I went with my daughter for her first new car buying experience. Atef linked me up with Leo as our Sales guy, and Leo couldn't have been any more professional and knowledgeable. He was not a high-pressure sales guy at all, and that's exactly what we wanted. Atef was also very nice and introduced us to Eddie, and said that if there was anything that we needed, just catch any of the three of them and they'd take care of us. Leo did a wonderful job of listening to what my daughter wanted and did a great job of demonstrating the various features of the vehicle, prior to us taking it out for a test drive. Overall, a painless experience for such a large purchase in a young person's life. I would highly recommend Leo to anyone looking to check out a Mazda product.
A No BS Buying Experience - Synackfin
I recently purchased my CX-5 from Gaithersburg Mazda, It was a seamless experience and I worked with Jake. I agreed on the numbers before driving the hour and a half. Arriving and reviewed the numbers, agreed, signed, smiled, left with my car, smiled some more. Aggressive pricing and No hassles. That's as good as it gets in business transactions.
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Both service and sales are the worst I've ever dealt with. - jimsrod
I can't say one positive thing about this place. I have bought and sold at least 20 cars and I don't mind wheeling and dealing. I was shopping for a new Mazda 6 and they would not budge on the sticker price and my car's trade in offer was a slap in the face. They wouldn't budge on the top or bottom end. Then they berated me by implying that I was stupid for thinking they should give me a better deal. I went to a competitor after I laughed in their face and the same brand new car cost me $5,000 less. The other dealer gave me $3,000 off the price of the Mazda 6 and gave me $2,000 more for my trade in. NEVER AGAIN WILL I STEP FOOT IN MALLOY !!!
I previously had a 2003 Mazda 6 and had to take it to Malloy on numerous occasions for service under warranty. I won't even go into how inept their service department is. The front brakes took 3 visits for them to repair and that occurred even after I told them the fix was to power bleed the brakes when I first took it in. When they finally did as I suggested ... BOOM ... it was finally fixed. They'd call me at other times to say a repair was completed. I'd check before I left the dealership and "NO" the repair had still not been done. I would actually bypass the service reps and go straight into the service manager yet I still had the same results. NO WAY WOULD I EVER RECOMMEND MALLOY !!! I can't see how this place is still in business.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.
Was held for 2 hours with no deal,and was told I would... - steaminginpa
Was held for 2 hours with no deal,and was told I would never get a new Mazda for the money I wanted to spend. Nice customer service right?
Went to another dealer about 20 minutes East and drove off in less than 1 hour with a new Mazda 3.
I will not go back to Sharrett Mazda to even look.
I do my homework on prices,and decide what I want to spend for the type of car,and model trim. I will not burst my budget just for a car that will loose around $8000 as soon as you leave the lot.
People buy with your head!!
Look past the shiny vehicle you DON'T need and think!!!
Avoid buyers remorse,because you will learn what it is.
All the while being a slave to that car you just bought.
They did not have much to pick from unless you wanted to buy all the bells/whistles.
If you buy there you just payed WAY too much GUARANTEED.
I laugh at their deceptive adds on the radio.