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Prompt and efficient service always!! - Volvo guy
Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!!
I see enough of the process because of the number of Volvos I own, always excellent!!
Top Reviewed Specialists At This Dealership
Excellent - DT1922
Great service, my service manager was awesome, knowledgeable and friendly. I purchased my car from CarMax and would recommend friends to deal with y’all for service.
Sales & Leasing Guide
Love this dealership - Fdot Terry
This was my second time purchasing a vehicle from Fairfax Volvo and this time was even better than the last. I worked with Timothy Wanamaker and Miriam Hassan and they were excellent in getting me what I wanted. The process was seamless and swift. I will definitely recommend Fairfax Volvo and ask for Miriam.
Best Service Possible - Oxford12
Ted, the service manager, is a first-class professional.
Always a pleasure dealing with him. I would buy another Volvo just to get the high quality service Ted and the T8 mechanics provide. Gary Petty
Manny R is the best - Lesliek
I feel so grateful to Manny for helping me as I was trying to decide what car to purchase. I was interested in the XC40 and he answered all of my questions and made our test drives so much fun. He taught me EVERYTHING about the car and was so patient. I wish all salesmen were as authentic and real as Manny. Even after we made the deal, he was there for me, introducing me to the service guys, taking photos of me in my new car, and giving me a tour of the place. But most importantly, I love the car and can highly recommend Manny and the team at Darcars who are great. I went to all the area Volvo dealerships and let me save you time by telling you that Darcars on 355 is the dealership to buy your new Volvo! Thank you, Manny!
Old School Dealership in the Worst Sense - Tesla2017
I bought a $74,000 used car from them, so it was I high-end purchase. I felt that I was being treated like a customer from a dealer 25 years ago. From the sales tactics of ‘we don’t negotiate price’ and ‘we have somebody ready to buy this right now’. I could live with that, but small details made all the difference. a promised floor mat was not delivered. An adapter that I was told was included was nowhere to be found. They changed tires - but switched out the chrome locking lugs for the cheapest replacements. And didn’t bother to put Valve stem covers. And no follow up from the salesman, even after trying to call. This lack of customer service and attention to detail is like my car-buying experiences of 25 years ago. A little effort would have made a huge difference.
This is the type of dealership that gives car dealers a bad name. In the end, I would not recommend or ever go back.
From 1,000 miles away...A HOME RUN! - mp
Our sales person Kathy Johnson was truly outstanding in every way! My wife and I have purchased over 10 new cars in our lifetime and this was FAR AND AWAY the very best experience we have had. Kathy was extremely attentive, knowledgeable, compassionate, and best of all a fantastic advocate! Living over 1,000 miles away we were a bit nervous about buying a $68,000 car sight unseen. Kathy, along with the sales manager Stefan St. John put our hesitation at ease....and boy did they deliver...Literally! After negotiating an unbelievable deal our new XC60 T8 Plug-in Highbryd was delivered to our driveway within days! Not a scratch on it..shiny and new! Kathy took pictures and video of the car before and after it was prepped. She was in frequent text communication with us and sent us a picture of it being loaded on the transport truck! They even set up the shipping with a significant discount and covered a portion of the registration. In addition, Carme Vitale the business manager was outstanding. He was kind and made the paperwork a breeze. Unlike a traditional transaction, we didn't have to wait for hours...this was fast and easy! Purchasing this car was by far the easiest, least time consuming, most pleasant car buying experience we have ever had! OH, did I mention that we got the deal of a lifetime?! I AM TELLING YOU, THESE GUYS HIT IT OUT OF THE PARK!
Be Careful, they will run your repair costs up - pricesensitiveshopper
Today we took our car into Don Beyer Volvo for a maintenance check. We believed that we were doing an oil change for $99.
The service manager - who is not your friend, they are trained sales people. Their job is take money from you and hand it to the dealership.
The first thing that they did was tell us we needed new wipers for the windshield. We passed on that option. By the way, the car is 4 years old and has less than 15,000 miles on it.
They told us they would be doing a maintenance check. We did not know what that meant. We assumed we were there for an oil change, not a $450 bill on the day. Surprise, surprise, we got a nearly $600 bill. We were never, never, ever told about this amount Wow! Don Beyer Volvo this takes the cake!!!!
Oh by the way, the final report says windshield wipers were in good shape despite that was the service advisors first recommendation.
No Hassle Buying. - Kerrie Jobe
I went into Don Beyer to "look" at the 2019 Mazda3. I was met with Brandon Gray, who after being told I only want to look, and he introduced me to the car I came to look at. After going back 2 more times and emailing back and forth with him, I bought a Soul Red Mazda3. He and his brother the finance guy, did what they could to provide what I needed for the trade in of my old car and used a lower TrueCar price to give me the deal I needed to make it work. No fuss no hassle. They even took my obsession with no swill marks from bad rags seriously and even had the detailer do the CD catch test with the detailing rags to ensure my car would be washed "correctly".
The only bad thing was the 2 hour wait to get my car after the deal was done, but at least they took care of the car.
Service - Stewy618
People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.
Excellent experience. After researched the current market... - boricua1960
Excellent experience. After researched the current market for the interested vehicle via internet, we drove over 60 miles to test drive the interested vehicle. We found Marten's experience informative, pressure-free and cost effective. They made the dreaded car shopping experience, painless and even joyful.
Great Service - Cole5821
Charles provided me with the best service. I had purchased my vehicle at FFX Volvo - where my service was awful. I would NEVER buy another Volvo if I had to buy it from FFX Volvo. But Charles changed everything. He was attentive, called me back, gave me a great loaner (SAME KIND OF CAR - not like FFX Volvo) and communicated with me on how things were coming along with my service. The waiting area was very nice - very similar to Lexus (who has a great waiting area). THANK YOU Charles.
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