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Frankie Pena
Frankie Pena, Sales Associate, Larry H. Miller Chrysler Jeep Dodge Ram Surprise
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Frankie Pena

Sales Associate

Larry H. Miller Chrysler Jeep Dodge Ram Surprise

13165 N. Autoshow Avenue
Surprise, AZ 85388

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2 Reviews of Frankie Pena

May 23, 2018

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"RIPS OFF CUSTOMERS AND DOESNT CARE ABOUT THE CUSTOMER!!!!!"

- SyeWeaver

I have bought 3 cars from this dealership, and this will be the last!!! I bought a van 2 weeks ago that was advertised around 18400.00 and had a backup camera system. After seeing the car, found out that it did not have the camera system. Saying that they will put the camera system in, I decided to buy it. Then they tried to get me to pay the lot price of 20k and not the internet price. They finally caved and put it as a "preferred customer discount" and then added 650+199 for the back up camera, since "they have to show payment for items to be installed" and took off the window tint and delivery since "that is already on the car and they just charge the customer anyways" said the salesman. After fighting that I had to pay it, I finally gave in and bought the car. NO ONE ever talked to me about what camera system I wanted or what THEY decided to install. After bugging them for over a week to schedule the install, I got in two weeks after I bought the car. I dropped the car off and the service lady didn't even know what was being installed. when I picked it up 6hrs later, she took me out and showed me what they installed. She told me that they installed a new rear view mirror and that is where the camera is. She also said that they "normally install them in the dash and rarely see them install in the mirror". And it is a tiny 2x2 screen that I cannot make out anything in the display. I had her to check to see if there is any alarms when anything gets too close and there is no sensors. Then she went back to her office and I started looking over the camera. Feeling that I just got ripped off, I went back in and asked to speak to a manager and she went to the sales floor to get a sales manager. I politely explained my disappointment with what was installed and that I had no say in what was installed that I PAID FOR. His response was that since it was a used car, and didn't have a touch screen system in it already, they couldn't warrantee installing new equipment in the car, if it already had a touch screen then they could have intergraded it in. I told them they installed a new mirror so how is that any different, and the old mirror was already compatible for back up camera, so no justification for a new mirror for the cost. After I told him that no one talked to me about what was getting installed or asked me what I want installed, he said that "there must have been a lack of communication". After getting nowhere with him and just talking in circles, I left and went online and filled out the "contact us" form and wrote everything on here, expecting someone to contact me since is said "we have received your form and will contact you as soon as possible". Waited a full day, NOTHING! So today I called the store and asked to speak with a store manager and was given Steve or Steven from sales. Told him everything above, and told me basically the same as the first manager and that installing camera system that was in the dash replacing the screen would be "$2000 plus the cost of the camera which would be another $800-1000 dollars". I told him I cant use this system because it is too small for me to clearly see any one or thing that may run in my path and I wouldn't be able to stop in time. HE LAUGHED, and said "I strongly disagree with that, I have the same camera on my car and I can see fine." I told him that's great but I have bad vision, and I wear glasses and for me, I cant see clearly what's on the screen so it wont work. AGAIN, he laughed and said "well i'm blind as a bat and I can still see just fine" At that point I lost it!!! I cussed him out, telling him that they ripped me off, and don't care to make the customer happy, just want to make as much profit as they can, said I will NEVER BUY from them again, some more cuss words and hung up!!! Its like going to a restaurant, they pull out your wallet, take out the money they want, and give you what ever food they want and say, that's what you get. I wanted the camera system for 1, it was advertised with one, 2, its a safety issue. I'm not getting it for any "cool" factor! I want to keep my family safe and anyone else that may be in danger of a car backing up, and 3, I'm use to using them since vans have a lot of blind spots. I will NEVER RECOMMEND this place nor use any of their services! I will be contacting the general manager about this, and I hope this place goes out of business!

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Recommend Dealer
No

Other Employees Tagged: Steve Worsosz, Steven Hunter

Jul 03, 2018

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I’m disappointed to hear about this experience. I assure you that we run our business with honesty and integrity. I’d be happy to speak with you about this directly. Please reach out to me at (480) 865-2067. Thanks, Glenn Coe, General Manager

December 05, 2017

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"Purchase New Vehicle"

- Sisval

Jerry is an awesome person..He is very knowledgeable, patient,friendly and makes the best popcorn everrrr!!! 😁 Thank you Jerry...I love my new Impala😍😍

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Yes

Other Employees Tagged: Tyler Messick, Jerry Reis

Dec 06, 2017

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Congratulations on your new car! I'm glad Jerry made your experience so enjoyable. Thanks for coming in and leaving a great review of your visit—and the popcorn! Let us know if you need anything else. Thanks, Glenn Coe, General Manager

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