AJ Cuffee

Empty promises Stay away from this dealership, they will say anything to try and bribe you to come in to try and make a sale. I Stopped by to check out some passat's Stay away from this dealership, they will say anything to try and bribe you to come in to try and make a sale. I Stopped by to check out some passat's, told them the payment I wanted per month. 2 salesmen and the Gsm swarmed me asking me to fill out a credit app and they could make it happen. Gave it a shot because I liked the car I test drove. After this process I would've had to put down 2k to get my monthly payment where I wanted it. Told them I would consider it and left. The sales rep "moe" and "aj" hounded me all weekend via text and phone calls to come back to the dealership and they get my payment to where I needed it to be with no money down. They told me to come in because the General manager would make me the deal I wanted. Ended up going back Monday evening waiting around for over an hour just for the finance people to give me numbers that were no where close to where I wanted to be and they were not budging on the numbers. A 10% discount would have made the deal. The GM never came around, I abruptly left as I was late for a meeting waiting on them. Moe & aj called soon after, to my surprise they seemed to be mad because I left. I told them I was mad because the numbers they gave via text were wrong and nothing had changed since I came in the first time. Aj sent me a rude text that an employee should not send to a customer. I alerted upper management(Byron jones & chris smith) about my frustration with my experience via email but did not receive a response from either party. No surprise there, seeing how their employees conduct business is probably a reflection of them. This was my second time visiting this dealership, and the associate I met the first time did not seem too eager to make any sales or answer questions. More

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Great team Mr.Rushing and his manager AJ explained every button on my New Tiguan And when i went to pick up my tags the used car Manager Larry helped in puttin Mr.Rushing and his manager AJ explained every button on my New Tiguan And when i went to pick up my tags the used car Manager Larry helped in putting them on Wow i wish i can give you 6 stars More

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AJ (and everybody else) is the best!!! I do not know if I could write a better, more glowing review of this deLership if I tried...but I will try. I was in the market for a 2018 VW Sport I do not know if I could write a better, more glowing review of this deLership if I tried...but I will try. I was in the market for a 2018 VW Sportwagen S with 4MOTION. I live in the Western suburbs of Philadelphia, and there were virtually none in my area - and the ones that were available were either 1) white or black (yucch) or 2) not cheap. My 200-mile radius AutoTrader search discovered SEVERAL dealers in the Maryland/Virgina region who had GSW’s in stock (I don’t know if it is a function of VW’s headquarters being in Virginia, or just less demand for GSW’s and Alltracks in that region. And the thing was, the internet prices were JAW-DROPPING (I am talking $7,000+ below MSRP). I started e-mailing dealers - to see if these prices were real. One thing I found out was - for most of them - they weren’t. Student incentives. First responder incentives. Financing credits. So...take that $7,000 number and cut it in half. The other issue is who would actually return my e-mail with the “all-in, out the door” price I was looking for. Sone dealers simply did.not respond (who want to sell to an out of state guy who won’t service their car there?). Some dealers said, “hey - thanks for contacting us! When can you come down for a test drive? We’ll give you our BEST price if you come in...” (ummm...I am not driving 130 miles for a 2 hour test drive and haggle session). I was getting frustrated. So...I came to DealerRater...to read reviews and see what dealerships had great reviews and great salespeople. And that is how I found Ourisman VW of Waldorf. I made an exception from my e-mail-only firat atep and called the sales manager - AJ Cuffee. We hit it off right front the jump (FLY EAGlES FLY). We talked about the situation. We talked about the prices on these other sites not really being the prices. He said “naw - that price IS our price” (I got excited). He then said the Grey GSW I wanted had just been sold (I got less excited). They had a red one (which was just alightly less desirable than white or black). He said give me a few days - I will see what I can find. He found a Grey one. Only thing was it wasn’t the same price that they had on the website. It was $150 LESS. (xxxx - he’s good) Everything about the transaction was first class. AJ personally went to pick the car up from the other dealership (on his day off) and to,d me that the dealership would give me a ride from Union Station (about 40 minutes away). The guy who picked me up, Colyn, was awesome (good luck with the wedding, bro). The car looked amazing. The price was exactly what we agreed to (the tax was a little higher than the estimate, but because I had a cashiers check, he just took it out of the sale price for the car). Even the guy who talked to me about the extended warranties they offered was nice, even though I passed on them (sorry bro). Everyone else that I interacted with at the dealership was nice and funny and made a guy who lived 150 miles away feel at home. (they did NOT pay me to write this) I got two free keychains, two hats, a car I love (for a great price) and - most importantly - a stress-free, upfront, and HIGHLY professional car buying experience. If you are considering purchasing a VW, and you are considering Ourisman VW of Waldorf, you are making a smart choice. I could not give them a higher recommendation. Whether it is 30 miles or 300 miles (I believe someone is coming down from Connecticut tomorrow to pick up a car), it is worth the trip. I would say ask for AJ, but if he’s not around someone else will hook you up. I am sure of it. Thanks again, guys. More

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Took care of me! Aj and Erik took care of me, gave me a great deal, and made the process so easy after my car was totaled and I came back to them to buy another VW. I Aj and Erik took care of me, gave me a great deal, and made the process so easy after my car was totaled and I came back to them to buy another VW. I had been very stressed and depressed and their service was a bright spot in a very dark moment. Would recommend to anyone. More

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Awesome Experience These 3 were incredibly professional, knowledgeable, and really made my shopping experience fantastic! They were very patient with me being as I work These 3 were incredibly professional, knowledgeable, and really made my shopping experience fantastic! They were very patient with me being as I work crazy hours, and was in the midst of a vacation. Didn't phase them one bit, no pushing or calling saying we have to do this now! I would, and already have recommended them to everyone! Thanks again for the experience guys & GO BIRDS! More

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GREAT EXPERIENCE AJ WENT ABOVE AND BEYOND TO MAKE SURE OUR JETTA DEAL HAPPENED. WITH A LITTLE QUESTIONABLE CREDIT, AMY IN THE SPECIAL FINANCNIG DEPARTMENT GOT MY DEAL AJ WENT ABOVE AND BEYOND TO MAKE SURE OUR JETTA DEAL HAPPENED. WITH A LITTLE QUESTIONABLE CREDIT, AMY IN THE SPECIAL FINANCNIG DEPARTMENT GOT MY DEAL DONE! More

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