Languages Spoken
English
93 Reviews
Write a Review93 Reviews of AJ Gagne
April 18, 2024
I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More
April 17, 2024
A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More
Other Employees Tagged: James St. Brice, Franklin Colon Jr., Brandon Marrero, Jeremy Case, Scott Kravitz, Diane Dupras, Sara Graveline, Steven Carter, Cristian Zapata
April 08, 2024
inefficient service, you have to make an appointment to diagnose and then another to correct, plus the service is very expensive. diagnose and then another to correct, plus the service is very expensive. More
Other Employees Tagged: Brandon Marrero, Scott Kravitz
January 17, 2024
Brandon is the best. He is kind and friendly.He does not laugh at my service questions and does his best to give me an answer or finds someone else who can.He takes the t He is kind and friendly.He does not laugh at my service questions and does his best to give me an answer or finds someone else who can.He takes the time and effort to make my service appointment as pleasant as possible, More
Other Employees Tagged: Nancy Vega, Brandon Marrero, Sara Graveline
January 17, 2024
Service manager AJ was rude to me, not cordial at all. Worst treatment ever. This was by far the worst service I have received. Worst treatment ever. This was by far the worst service I have received. More
Other Employees Tagged: Brandon Marrero
January 16, 2024
Quality service department. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. More
Other Employees Tagged: Brandon Marrero, Dana Tarbox, Jeremy Case, Scott Kravitz, Sara Graveline
January 16, 2024
Efficient quick and very accommodating very helpful respectful and professional best dealership I have been to respectful and professional best dealership I have been to More
Other Employees Tagged: Brandon Marrero, Dana Tarbox, Jeremy Case, Scott Kravitz, Sara Graveline
January 16, 2024
Very friendly and helpful Salesman was knowledgeable and pleasant service was completed in a timely manor and pleasant service was completed in a timely manor More
Other Employees Tagged: Brandon Marrero, Dana Tarbox, Jeremy Case, Scott Kravitz, Sara Graveline
January 16, 2024
Service fast end efficiency is amazing. That’s why I keep on going there. Keep up the great work. That’s why I keep on going there. Keep up the great work. More
Other Employees Tagged: Sara Graveline
January 16, 2024
Consistently great customer service and support. I get, get on and get out in a timely manner.. I get, get on and get out in a timely manner.. More
Other Employees Tagged: Brandon Marrero, Dana Tarbox, Jeremy Case, Scott Kravitz, Sara Graveline