AJ Pacienza

Just purchased my 10th vehicle. Informed employee base! Sales, service and finance! Logan got me excited about my new car! Smooth process beginning to end. Sales, service and finance! Logan got me excited about my new car! Smooth process beginning to end. More

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Great service and super responsive to any of my needs or questions. Logan even checked in 3 weeks after to see how I liked the car. He and the Sales manager Marina were awesome! questions. Logan even checked in 3 weeks after to see how I liked the car. He and the Sales manager Marina were awesome! More

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Nice and kind, professional. Which I trust.answer all questions, and provide solutions. Providing a good service, in clean bright environment. I like Toyota And respect. questions, and provide solutions. Providing a good service, in clean bright environment. I like Toyota And respect. More

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My vehicle left with more problems then what it came with. My service associate was a scam artist that just fed me what he thought i wanted to hear. His boss was completely non-existent and disrespectful and My service associate was a scam artist that just fed me what he thought i wanted to hear. His boss was completely non-existent and disrespectful and almost hangs up on me. There was no attempt to satisfy the customer at all. They kept on coming up with more problems then what was actually wrong. I spent 4K$ the first time, drove it for two days just to have to get it towed back in. So they can tell me they "refuse to take care of the problem cause it wasn't their fault." Also adding he'll take me to the magistrate. They made it very apparently how much not only don't care for their customers, they made it very clear they are not in the business of helping their military members or veterans. WHAT AN OVERPRICED JOKE, GREENSBURG TOYOTA IS! More

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Upset with Service Took my '09 Tacoma in to have the frame replaced per the factory warranty, and also a few other things done. After waiting since March for the frame t Took my '09 Tacoma in to have the frame replaced per the factory warranty, and also a few other things done. After waiting since March for the frame to arrive, it finally came in. That's when AJ Pacienza in Service called with a LAUNDRY list of other things they "found" that needed done, that not surprisingly, were NOT covered by the warranty. After an actual yelling match on the phone, I will be picking the truck up (supposedly soon) with just the frame done. AJ is ok with oil changes and brakes, but do not trust him with major work- he will definitely misquote and mislead you! I personally know 2 others that had their frames replaced there...and SAME story- the Service Dept. had a long list of other work that needed (OR that they strongly recommend) to be done. I've bought 4 vehicles there over the years, as well as a lot of service done, and have not had a worse experience than I did dealing with AJ.... More

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