"A Top Notch Dealership with a great Professional Team"
- Cathy Peters
I recently bought a GLC from Mercedes Benz of Shrewsbury. I have purchased several cars from this dealership over the last 12 years and consistently find their sales, finance and service teams to be outstanding, very professional, friendly and courtesy. The dealership clearly goes above and beyond for its customers! I highly recommend Mercedes Benz of Shrewsbury.
"1st Out of State purchase...."
I found the Corvette that I was looking for on the internet. I telephonically spoke several times with Arthur Gordon and traveled from NY to check it over. Aaron Allsopp represented Arthur, who was out of town at a conference the only day I could get there. All my questions were answered, and after a test ride, I put a down payment to hold the car since I was leaving on a vacation. Arthur kept me up to date and re-assured throughout the entire process that everything was fine and going smoothly....upon arriving home, everything just fell into place, all financing was handled by my credit union and Paul Brown, who also kept me "in the loop" as everything was proceeding. The night before I was planning to pick up the Vette, Arthur and Tim did a conference call with me as I had a few more questions....this was the 1st time for me doing an out-of-state purchase, especially with a car that I hadn't seen detailed yet. Again, Arthur REASSURED me that all was good ! Upon arrival, Arthur and Tim were outside checking over the Vette, which looked like it came off the assembly line. I cannot say enough about the attention to detail that was given to my Corvette. Everything proceeded smoothly and quickly, exactly as Arthur kept telling me !!! I would definitely go to this dealership again, and highly recommend seeing Arthur Gordon if you go there.
"Best and Easiest Buying Experience - Highly Recommend"
- R Smith
I already had my pre-owned Mercedes Benz selected at another dealership, and just happened to check online one more time. I saw what seemed to be the perfect car at Mercedes-Benz of Shrewsbury. Since I had little time to spare, I drove directly there and connected with Tim Klingenberger, pre-owned sales manager. We chatted for a bit and after joining sales exec Ben Boomer for a test drive, I sat down with Tim. About 15 minutes later, I had purchased the vehicle I thought I would never find. When you think to yourself, "did I just finalize a deal?" you know it was a pleasant and low-pressure experience.
I don't think I've ever experienced such honestly and transparency as I did from both Ben & Tim. As others here have said, they let the car sell itself and were direct in what they could and couldn't accommodate...they were doing everything possible to put me in this vehicle for my price range and that put me at ease. I've never left a dealership with a smile on my face, but I had one all the way home.
Once the terms were finalized, I worked with Ben to get everything on the car completed and ready for delivery. Ben was very knowledgeable about all aspects of the vehicle, and his follow up is impeccable. It was like a friend was getting my car ready for me. There was a hiccup on the RMV/Inspection side that threatened to delay the pick up for a week, but Ben stayed on top of things to keep it on track. I actually went into the dealership very early one morning and saw two fellows having coffee and they asked if they could help. Each assured me the hiccup was no problem and that the vehicle would be ready on time without delay. Well, little did I know that the two guys having coffee who helped me that morning were the owner Mark Wagner himself, and general manager Aaron Allsop. What dealership’s senior management jumps into a customer situation and promise to have it resolved immediately. Bottom line, I left with my vehicle that same day - ahead of the scheduled delivery date. Under Ben's management, I drove away with the very best pre-owned GLK in the country I'm sure.
I used to shop for cars regardless of the dealership, but I have learned over time – and many car deals – that it is far more reliable and trustworthy to find a dealership with the highest customer satisfaction and let them find your vehicle. Why? Because the vehicles they sell are a direct reflection of their reputation; perfection. Mercedes-Benz of Shrewsbury is that kind dealership and I highly recommend you give them a try….you’ll never go any where else again. Rick Smith
"Why Mercedes-Benz of Shrewsbury is best"
My wife purchased a new ML350 from Mercedes-Benz of Shrewsbury a couple of years ago. This was our (hers) first Mercedes and we both loved the experience of driving the best. I was overdue for a newer car and at my wife's direction when to Shrewsbury. I was greeted by Arthur Gordon and explained what I was looking for, he hit a couple of keys on his computer and said that he might have what I was looking for. I wanted a 2015 ML350 with all the features my wife's 2014 has, the car had just come in and was not yet ready to be placed out front with the other per-owned cars. Art brought out the car, black on black and with the features I wanted. We made the deal a few minutes later. I was on a tight schedule the next couple of days and was helped by Arron Allsopp, I am over joyed with the car, my treatment, and the great deal I received.