Great dealership! They have a great selection of vehicles on the lot but also work with you if you want something they don’t have.
"Great Used Car Purchase Experience"
We came looking for a low mileage used Honda CRV and found exactly what we were hoping to find. The no hassle purchase price method was refreshing. We had already done our research and verified Honda of Ames had the best pricing. Thomas Mitchell was friendly, knowledgeable and professional in every way. Aaron Warren in Finance was equally as helpful and professional. Both provided all the information we needed to make a wise vehicle selection and financial considerations. A winning team! My grandfather, uncles and father were in the car business. It is nice to find in our day and time there is still a dealership that has the customer first.
I recently traded my 2014 CRV for a 2018 CRV (both from Honda of Ames) and I'll never go anywhere else! Everyone is friendly and helpful. I worked with Tom Mitchell this time and he was very knowledgeable about the new car and was able to listen to all of my must-haves for the trade. When I arrived, he was ready for me with a car test drive and pointed out the upgrades and differences between my old and new cars. I did not feel pressured into getting things that I didn't want, which was appreciated. Aaron worked on my finances to make sure that I had a monthly payment that fit into my budget that I was comfortable with. I appreciated all of their help and I highly recommend Tom to anyone looking for a new car!
"Better Be Fine Waiting For Your Money"
I recently sold my 2015 Honda Civic back to Honda of Ames. I was happy with the fact that they were giving me a good price and refunding the unused portion of the extended warranty I had been talked into when buying. However, first it took 10 days for my bank to get the money from selling the car. I had been told the warranty refund would take 2-3 weeks, so I expected that. After 3 weeks, I did not have the refund so I called them. I was told, oh no it was actually 4-6 weeks. Fine. I waited 3 more weeks and called back. Oh sorry, it is actually 2-3 months to get a refund. They told me they don't issue those checks very often so I have to wait for the next day they decide to... I still don't have my money and it has been 3 months. Every time I call, I get a different story as to why I haven't gotten my money yet. Their customer service is a joke. Be careful selling your car to them if you actually need the money quickly as I did. If you are okay waiting months to actually get your money then feel free to sell your car to them.
"Honda of Ames is an awesome dealership all around!"
Tom in sales was super with our recent purchase of a 2018 CRV LX. Patient, positive and knowledgeable. Aaron in finance very helpful too! I have owned my previous CRV for 14 years before upgrading to the new one. Mel Gawley, Service Manager and his staff took care of my 2004 CRV and me with kindness, courtesy, knowledge and spot on service to keep my car lasting this long and beyond for my grandson taking over this vehicle. The trust and security I have for the Honda of Ames dealership is irreplaceable.
Dave and Judy Brown
"great service, no pushie sales man."
thank you for your great service Thomas Mitchell, guys like you really make this dealership # one in sales, keep up that good work. honesty make loyal customers, my wife and I are happy , 03-02-18 Aaron warren, thank you . my son only buys Nissan. he lives in florida he said, DAD you got a super deal.
I was very well taking care very relax I recommend this dealerships to friends and familvery nice pepley kept me informed on what was going on
So far so good. This is our first experience with a Honda vehicle. So far we are satisfied. The AWD feature plus the dual temperature settings are two of the features I look forward to using.
"3rd car purchased from this great dealership!"
- Satisfied Customer!
I have purchased 2 Accords and now a CR-V from Honda of Ames. This dealership has always been very accommodating and pleasant to deal with. I purchased my most recent vehicle from salesman Wayde Klingbeil. Wayde was very thorough and spent a lot of time going over all the features. He has reached out since my purchase to make sure everything was well and offered his assistance if any questions would arise. I would definitely recommend Wayde if you’re looking for a knowledgeable salesman. I have used the Honda of Ames service department for years and had excellent excellent service.
"Good Out of Town Experience"
A trade agreement was made over the phone based on my descripton of my trade in 2014 Toyota Sienna, which I assured would be exactly as described or I would not make the 200 mile round trip just for you to "assess" my trade in before making a deal. I would come down based on a gentlemans agreement trade valid unless my trade was not as described. Interestingly, I noted your folks didn't even start the car nor drive it! You agreed it was as described so a phone trade was accomplished - never before done in my experience. So the trip was worth my while. I had stated my trade price over the phone, and you accepted it without further hassle.