I had my car serviced for a sunroof leak. Adam explained the service tech evaluation and the probable repair option, cost and time. He provided me with his text info so I could check in anytime for an update. He was spot on with the problem and the time frame. No surprises with the cost either. During my wait I spoke with Jason about an eventual trade in of my 10 yr old Forrester, including looking at car options & the finances of trading up. Subaru may have my business for life.
Adam Crabb at Austin Subaru was amazing! He explained everything that needed to be done to my vehicle and talked me through the process. He got me a loaner car that was so much fun to drive. I really felt like Adam cared about me and my car!
Regular service on our Subaru Legacy - met expectations in all regards. Service was complete within the estimated time; facility is clean and comfortable; work quality excellent.
"Great customer service!"
I drive almost 6 hours to come for service on our two Subarus. They are honest and always explain everything! Will Heller is the best!!!
"Factory recall work"
Excellent service received on factory recall work. Excellent communication and excellent service and return of vehicle. Adam Crab communication was excellent as was all aspects of work completed.
"First service experience "
Excellent work and very friendly service. All good! I have had nothing but good experiences with Austin Subaru and definitely recommend the dealership for purchase and maintenance.
I came in with a reoccurring problem and had taken it to my local dealer to have fixed a few times. Adam was able to fix it and it's working great! I highly recommend bringing your Subaru to Austin Subaru.
If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is required
"First Subaru purchase"
Have had my Crosstrek for a week now... Extremely happy with it, and the entire car buying experience I had here! John Martinez was my sales rep, referred to me from friend who bought one here from John as well.
John was personable, straight-forward, answered all my questions and made the process pretty seamless from beginning to end. Ended up with a really great and fair deal, and I appreciated the time it took.
Kudos to the rest of the team, as everyone was very attentive and professional, and I felt at ease the entire time. John and the entire team there exceeded my expectations! This is my first Subaru, but likely will now not be my last. :)
"Excellent facilities but still expecting more."
I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was slightly overfilled and the washer fluid wasn’t topped off. I explained to the service advisor that the alignment was off on the car (pulls to the right/steering wheel off to the left), and that it had been since Subaru of Georgetown adjusted it. I was informed that it wasn’t after a technician drove it. I can take an iPhone video while driving and show you that it is. The technician is incorrect. I don’t believe in giving a bad survey or bad overall rating. I just want my car to be taken care of when I go out of my way to bring it to your dealership on a Saturday.
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