"It arrived early."
- Roberts, C78739
Got the call from Jay that the Forrester had arrived early (really early). Got scheduled to meet that day. Jay made it easy on doing the trade in. Meet Adam to go over the final accessories install and schedule that and the schedule to meet with Jesse to walk through the New features on the Forrester. Then meet with the nicest lady in finance (sorry I am bad with names) She made the paperwork go smoothly. So overall everyone made this experience excellent.
"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"Car Died but Hope was Reborn in a New Car!"
- Subaru Suzuke
I started hearing a terrible grinding noise when I turned the key, and it scared me enough to make an appointment to service my car. The final news was bad--it was going to be too expensive to fix, and I decided I needed a new car. Luckily, I bought that last car at Austin Subaru and my salesman was in. He showed me several options, including 2018 models that were well priced because the 2019 ones were out. After discussions with my financial guy, my salesman looked for older cars with few miles and we found the perfect one for me. Everyone was helpful, ready and willing to do anything I needed and it all worked out in the end. Love the car, love Austin Subaru.
"Erick Franco is our salesperson of choice"
We have purchased two new Subaru Foresters from Erick. From the start to the finish Erick's service was exemplary and it exceeded our expectations.
"Too good to be true! (But it is!)"
- Jessica S.
I had such a great experience leasing my Forester from Brittany. Everything has been so smooth, no run around, free coffee and snacks - I honestly couldn't have asked for a better experience!
"Helpful, education, and professional buying experience"
Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interested in satisfying the buyer's transportation needs.
- Happy Couple
Raymond and the support team were the most professional I have ever worked with in all my car buying purchases.
My husband and I said while we were there that Raymond and his team knew what they were doing.
Other Employees Tagged:
Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of goodwill. An unexpected kindness from the dealership made a huge impression on me. Thank you!!!
Despite the situation of a recall that Subaru had little replacement parts for, the service center did a great job getting my car in and out quickly. Adam was awesome with communication.
"Great car buying experience."
My sale representative, Adam Massey, was so helpful explaining the Outback and all of its features. Adam was not high pressure in is approach, which made me feel like I had met a new friend. Adam never "rushed" me to make a decision even after my second test drive.