Adam Solomon

Great person good costumer service fast service and perfect dealer all and the New Jersey. perfect dealer all and the New Jersey. More

by luisven04 Verified Customer Verified Customer

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Horrible Customer Service and experience Car GREAT! Salesman WONDERFUL! Customer Service and experience ABSOLUTELY HORRIBLE! Frank Esposito Dealership’s are NOT a place I’d ever recommend no Car GREAT! Salesman WONDERFUL! Customer Service and experience ABSOLUTELY HORRIBLE! Frank Esposito Dealership’s are NOT a place I’d ever recommend nor shop again. On the week of July 15, 2019 I gave $47,288 CASH for a 2019 Grand Jeep Cherokee at Frank Esposito’s Edison Nissan dealer and Route 46 Chrysler. Notice I said cash 💰. Why am I still financing $27K for a Jeep that was sold to me for $48k when I gave the Frank Esposito’s dealerships $49k cash? Here’s my experience. I responded to a pre-approval letter sent to me from Edison Nissan. I went into the dealership and purchased a 2019 used all black Grand Jeep Cherokee Altitude with 1548 miles on it for $38,750. My sales experience was just OK.. I saw a little drama with the staff that made me almost walk away from the dealership completely but the sales manger pursued me to stay. He offered me a decent price for the “used” Jeep (which in my eyes wasn’t really used because it only had 1548 miles on it). Ok so fast forward we get to the the monthly payment part of the deal/conversation, I told the sales MANAGER that I really didn’t want to finance because I don’t want payments so I’ll just buy the car. He expressed to me that it is better for the dealership if I finance for a couple of months because that how they keep the partnerships with the banks. Ok whatever, I can do him a solid so I gave him a deposit of $19,788 and drive my Jeep home around 9PM Monday July 15th. HERE IS WHERE THE PROBLEM BEGINS....ISSUE #1 On Wednesday July 17th in the afternoon around 3:00PM I’m driving my new 2019 Jeep Grand Cherokee (1548 mileage) I get to an intersection, I stop, preparing to turn right, then I proceed to make the right and the car stalled. YUP STALLED. A truck was coming behind me on the road I turned on and my car stalled...wouldn’t / couldn’t accelerate. The truck started honking at me and of course I’m getting nervous. Fortunately I was able to coast over to the side of the road to safety. I had to power down the car and restart it to get going. ISSUE #2 at 7:30PM Wednesday night July 17th (same day) in the processes of parking my car it completely LOCKS up on me. I’m try to position myself in a parking space and it locks. I can’t reverse nor move forward. I power down and turn back on same thing...not moving. So I leave the my car as is in the spot and go take care of my business and come back two hours later. When I get back I start the car and now ISSUE #3 my screen is completely black. I can’t see the the time, the Apps, the touch screen buttons...nothing. I power down and restart then I get a screen with an error msg. So the very next day Thursday July 18th I call Edison Nissan. The sales manger tells me to bring it in. I do and I also call the FCA recall center and create case. So when I get to Edison Nissan they recommend I take it to a Jeep dealer to have it checked out. I decide it is better that I take it to the dealer the Edison Nissan sales manger said he got the Jeep from, Route 46 Chrysler Jeep Dodge Dealer (which Frank Esposito’s other dealership). On Friday July 19th 2019 I walk into Route 46 Chrysler Jeep Dodge and I get an AWESOME salesman and sales manager. I explain my situation and I decide NOT to service a new car but to get another one. I did not want the potential HASSLE OF DIAGNOSING A NEW 2019 Jeep with 1548 miles on it. Remember I JUST GAVE THE DEALER $19,788 cash for the car. So the sales guy and I identify a new car, better model and I get ready to buy it. I’m told my car trade-in that I just bought 4 days prior depreciated 10k and I had to eat it. They come down on the price of the new car $2k and don’t charge me “tax” per se. So the new Jeep I want is $48,000 plus the $8,000 balance of the trade in. I made the only LOGICAL decision I think there is to make and I take the deal. I DO NOT WANT A DEFECTIVE CAR BACK. So I write a check for $29,500 and drive away with my car. $49,288 spent, bought a $48k and still financing $27K. I want my $19,788 refunded back. Would you? More

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I wish I could rate lower than one star Cauly agreed to sell an Audi S8 Plus for $79,991 to me in front of my sales person Gabriel Dominguez (Who was great throughout the process) while I wa Cauly agreed to sell an Audi S8 Plus for $79,991 to me in front of my sales person Gabriel Dominguez (Who was great throughout the process) while I was on the phone with him. I went to my Credit Union to secure the funds and when I called back (Same day) the sales person told me that he had sold the car for 5k more than what we had agreed upon. Cauly did not ask me for a deposit otherwise I would have given one. I also tried to connect with Cauly but he had conveniently "gone home for the day" I also tried to reach out to another Sales Manager (Adam Solomon) who coldly just rattled off what the legalese were in the state of New Jersey and then hung up on me. Regardless of whatever laws exist to protect a dealership or consumers in transactions, if you cannot take people at their word there is a serious breakdown in an organization and culture. It will only be a matter of time before this catches up to them in the short and long term. I choose to have compassion for Cauly and the people that have to work in that environment. I can only imagine the pain and suffering that they must be going through internally to allow that to happen in their business. Needless to say I would stay away from doing business with the Route 46 group until they can up level their business ethics and practices. More

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Super happy! Mike Solomon by far has been the easiest to work with! Throughout the years I've been purchasing cars, never have I met someone so patient & respectfu Mike Solomon by far has been the easiest to work with! Throughout the years I've been purchasing cars, never have I met someone so patient & respectful as Mike. The entire staff was great! Thank you for the amazing service, I'll surely be visiting you soon for my next Jeep! More

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Truly great! Excellent service throughout the whole process. I highly recommend this dealership. They quoted me a price of what I was happy with and was the same u Excellent service throughout the whole process. I highly recommend this dealership. They quoted me a price of what I was happy with and was the same upon arrival. We hope to buy future car here with the same experience in the future with Mike Solomon and his manager Adam. More

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UNPROFESSIONAL - WASTED MY TIME Set up an appointment online with someone named Adam to see two specific Dodge Durango R/T vehicles. Received a confirmation e-mail from someone named Set up an appointment online with someone named Adam to see two specific Dodge Durango R/T vehicles. Received a confirmation e-mail from someone named Jeanette B. from the internet department who said both vehicles were indeed available and ready for a test drive. Traveled 45 minutes for this appointment. When we got there and asked for Adam, there was an awkward pause and the girl behind the desk nodded to another gentleman who said, "Uh...I can help you. I work for Adam." So, I guess Adam was not there and more importantly, neither of the 2 vehicles were there. First, we were told the vehicles were off site at a storage lot and we could drive over there to see them. After a long wait we were told that they actually had no AWD Durango R/T models, whatsoever. They blamed the fact that their internet site is managed by a third party and the owner's wife was using another R/T they had as a loaner vehicle. Really guys? Sorry, but wasting 2 hours of my day because you can't keep tabs on which vehicles you have in stock is completely unacceptable Buyer beware. More

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Disrespectful and thief’s Hello all this dealership and employees are no good , I would recommend to y’all to not conduct business there at all , I am very disappointed Hello all this dealership and employees are no good , I would recommend to y’all to not conduct business there at all , I am very disappointed More

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Very good I think they did the right thing by me Adam is very professional he helped us through the process very well he explained everything to us and Frank the finance guy did a great job as well Adam is very professional he helped us through the process very well he explained everything to us and Frank the finance guy did a great job as well I had my older jeep serviced at ft 46 jeep and Dave and the service department are always very good I will be bringing my new Jeep there More

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Adam &Reggie Had a great experience today leasing a car Reggie Dumay is a young man who presented himself in a manner that the dealership could be proud of he went Had a great experience today leasing a car Reggie Dumay is a young man who presented himself in a manner that the dealership could be proud of he went out of his way to satisfy what I was looking for in a car going the extra mile to seal the deal . Adam Solomon is the consummate professional who was courteous and caring enough to make the numbers work .Great team More

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Reginald Dumay Great guy and great salesman. Did everything he could to help me and went above and beyond. Very satsfied with my experience. Would highly recommend. Great guy and great salesman. Did everything he could to help me and went above and beyond. Very satsfied with my experience. Would highly recommend. More

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