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This is the first time I have ever felt so mistreated that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my n that I write a negative review. I believe that people can have a bad day but this group is bad every day. I was told if I put my order in for my new 2023 Ford Ranger before December I could expect to have it by the end of February. This was not true, but when would you expect a sales person to say. The truck arrived towards the end of April. I went in the day before I was going to pick the truck up to take care of all the paperwork. This was a 4 hour ordeal but I got it done. Before leaving I asked how long it would take the next day to get the truck. I was told just 15 – 20 minutes. The sales person said he would have the truck washed that afternoon so it would be ready the first thing in the morning. I got to the Hutto lot around 9:30 and my sales person was nowhere to be found. They paged him and about 30 minutes later he showed up. I gave him the check for the truck and told him I had an appointment at 11:30 how long will this take. He said not long and disappeared. He came back about 10 or 15 minutes later and said he was having the truck washed. We sat at his desk for ½ and hour when I said I have to get out of here I have an appointment to get to. He got up and disappeared again and after another long time he showed up and said I have your truck. He took me out to the truck showed me some of the features and set up my Ford Pass and I was off. It was 11:38 and I was there for 2 hours! I missed my 11:30 appointment and was late for my 12:15 appointment. After a week of driving my new truck I noticed the carpet on the passenger side was soaked with water and I could hear water sloshing around under the dash. I called the Hutto service department and told them my problem. They said they could get me in on Monday, this was Wednesday. I said fine but I would need a loaned vehicle as the truck was my only way to get around. I was told the service manager would have to make those arrangements and I was transferred over to her. She said that there was not a loaner vehicle available at that time but she was expecting one to come available soon and would call as soon as one did. I waited a week with no contact from anyone at the Hutto Dealership so I called them. The service manager responded very quickly that Wednesday and got me a loaner car. Before leaving I asked her when she thought she would get the truck in the shop. She said that she was shooting for the end of the week. I should have asked her “WHICH WEEK?” I waited until the following Thursday, 9 days later, before I decided to call but before I could call them I got a Text message saying that my truck was going into the shop. I decided to wait and call the morning, Friday to see what they had found. I had to leave a message and waited for a call. By 4:20 pm I had not gotten any call back so I called again and had to leave a message. By Monday I had still not had anyone call me so I called and had to leave another message. WHY DO THEY HAVE VOICE MALE IF THEY REFUSE TO RESPOND TO CALLS! At 1:40 pm on Monday I had enough and was getting ready to drive over to the Hutto Ford Dealer when I finally got a call back. They told me they believed they knew why I was getting water inside the truck but would not be able to get to it until the end of the week. That would make the total time line from when I first called about the water leak to when they may fix it almost a month and another week of them not call me to keep me informed or not returning my calls. NO, I WAS NOT GOING TO DO THAT. I did drive that Monday to the Hutto Dealer and told them I wanted my truck back. I waited two and a half hours but got my truck back. They physically had my truck for 13 days and did not fix the problem! I wish I had seen their reviews before getting involved with this group! Be smarter than me and go somewhere else! More

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