"Repairs on the run ..."
Mr. Cretacci is a professional and a promise-keeper. while on a trip from Boston to Atlanta, a minor problem occurred to our car. we called ahead to Audi of Danbury, scheduled an appointment on the run and met Al Cretacci on arrival. Mr. Cretacci marshaled staff and replacement parts and within one hour we were back on the road.
Great job Al. You are a true asset to Audi. Thank you.
"Feedback from Customer"
Al, is a real professional. He is a straight shooter who knows these cars inside and out.
I have truly enjoyed working with him regarding my Q7. Awesome, professional and always polite. Thanks Al.
I have only had experience so far with Danbury's service department, specifically, Al. I can't even begin to describe what an amazing person he is and how much he has helped me. I purchased a used Audi from a VW dealership in NY and found out within a week of having it that it had a bunch of issues in need of repair. When I brought it to Danbury Audi I spoke with Al who took a good half hour of his time to review with me my warranty and what the issues might be. After that, they kept my car and fixed multiple other issues that were found, all the while making contact with VW of Kingston to try and get them to cover the cost. Al was in touch with me either by phone or e-mail every single day. He kept me up-to-date with everything going on and was a HUGE support to me. I was so distraught by the thought of purchasing a car with all of these defects and Al from the very beginning made me feel hopeful about it. Al is a complete angel. The treatment I received from him is the single reason I will continue to go to Danbury Audi for all future service needs on my car. I highly recommend the Danbury Audi service department for anyone looking for honest feedback and quality work.