"Purchasing of a used 2016 Honda Accord"
I had an excellent experience at Hertiage Alfa Romeo Fiat. Al Russell worked with me and was extremely helpful in helping me work a deal that made me happy with a car that I purchased for my wife. Al Made sure that the car was fully detailed when I came to pick it up and was just generally nice and easy to work with. Also I had the pleasure of speaking with Don Nelson and Marcus Heflin, they made the entire process easy and enjoyable.
Super friendly employees, all around a great experience. Very happy with my purchase and will return for my next vehicle. Highly recommend this dealership to everyone!
"New Dodge "
The dealership here was An amazing experience. I would definitely recommend buying your cars from Heritage in OwingsMills, MD.
Russell and Justin were wonderful during this whole experience! Thanks Guys!
"Excellent Customer service "
Al Russell was great he picked me up from my home I told him what car I wanted and he hooked me up with no problems and they gave me pizza for lunch. Great customer service 👍Al Russell is the man thanks my man.
"Great car buying experience."
Real easy to work with. They did a great job getting me into the car I wanted. They also put my wife into her dream car on the same day we are both very happy with the service from this dealership.
"Great experience! "
I would give Al above 5 stars if that was an option! Al was very pleasant and made the experience as quick and easy as possible. He went out of his way to make sure everything was right. The whole atmosphere of the dealership was wonderful. Every employee I dealt with went above and beyond to make sure we were taken care of. I was very impressed and thankful that the General Manager, Don Nelson, was involved in this seamless process. I highly recommend Al and this dealership to anyone looking for a new or used vehicle!
Other Employees Tagged:
, Jared Herbert, Jason Scarlett
Let me start out by giving Al Russell a shout out, my sales guy, I came here with a pre approval from capital one and I was determined to go through capital one and they were telling me they could get me at a much lower interest rate but I was not trying to hear that and I thought they just wanted to run my credit, well to make a long story short I'm glad they convinced me to go with one of there banks, my interest rate was unbelievably lower (7%) and monthly payment is great. All this with a trade in that I still owed a good amount of money on. Thanks guys!
"Thank you! "
We bought our first Jeep Wrangler Sahara with help through our sales consultant, Al. Al answered every question we had regarding the car and even show my mom and I features on how to use them before we left. He’s very patient, professional and personable - true customer advocate. Very satisfied with everyone that we dealt with there from sales, management, finance and service! The buying process was stress free, the time it took to process the sale and paperwork was smooth and expedient. Made the buying experience a pleasant one. Would recommend Heritage to everyone looking to buy a car. We will definitely be back for our upgrades, car services and of course to buying more future cars! Thank you again for being friendly and professional towards us.
"Stress free buying"
- Jeep Mom
Seamless buying process, and great customer service from Al Rusell and the entire crew. They look after my kids while i did my financing and made sure they were fed. You gotta see Al Russell when you visit heritage owings mills
"love my new Jeep Grand Cherokee"
- Jeep Lover
Very good deal and great support team. Great working with Al Russell and Tony in finance. You gotta come and see these guys. I upgraded from a Jeep Cherokee to a Grand Cherokee and couldn't be any happier.