"Second positive sales interaction"
I have been very satisfied with this dealership. The first purchase was smooth and simple. I researched on-line, reserved the car, and had a fine expeditious sales experience. There was no negotiating, no salesperson walking back and forth between customer and supervisor; the price was precisely what I had anticipated it would be. Test drive was fine, and I immediately accepted a very fair trade-in offer. The recent buy was far more complicated, entirely due to circumstances at my end. The superb salesperson, Mr. Javid, was understanding and most accommodating, indeed, as they say, bending over backwards to facilitate the process, thus making it as easy as possible for me; he can not be thanked enough. The people who conducted the test drive, and drive-off process, were exceedingly knowledgeable of the vehicle, understanding and responsive, appreciating my particular situation, and answering all questions.
"stay away from USB based navigation system "
bought a 2018 Toyota camry with external navigation set up through Entune and my phone via USB connection IT IS AWFUL
Had the car for three months the maps component of navigation has not worked for last 12 weeks. due to sync with apple update.. Toyota corp not sure when it will be fixed ..dealership implied it was my problem just needed to be reset.... it is a problem between entune and the apple updates AWFUL, AWFUL AWFUL
"Best experience ever."
This was easily the best and most pleasurable car purchase experience I have ever had. I was greeted promptly, shown exactly the car I asked for and treated respectfully from start to finish.
My plan originally was to drive the iA and go directly and drive a Mazda3 at another dealer. After driving the iA I was not pushed, or pressured. If I had been, I would have walked away. Rather I was asked if I would like a price quote which was right where I had hoped to be. Al Javid handled everything perfectly.
"Responsive and up front"
I had a great experience with Wellesley Toyota. I was first in contact over phone/email with Brandon Luciano. I asked him about pricing and his ability to match or beat an offer I had. I asked him to email me an out the door price. He did this within the hour and I was able to come in within the next day to purchase my vehicle. He was up front with me about pricing. Some dealers give you a price but do not reveal that it is contingent on financing (I have had this experience happen to me a few times now). At Wellesley Toyota, I was told that the price I was given was the price I would pay regardless of how I decided to pay for the vehicle. When I arrived, I was able to confirm all the details of the vehicle I was given, I was offered features/warranties, but was not pressured to buy them. I then worked with Al Javid to finish the deal. I was able to take the car home the next day. Everything was very smooth. It was the best car purchasing experience I have had at a dealership in terms of efficiency and having everything be up front without haggling. I did get a great deal too. I purchased my Highlander XLE at more than 11% below MSRP. Highly recommend this place. Oh I forgot to mention I had my 11 month old napping in the car with my husband and they were able to get the whole deal done within an 1.5 hour window!
"Very Porfessional and customer friendly"
As soon as I walked into the dealership, the employee were very friendly, knowledgeable about the cars. They have very nice customers service manner. They are professional. They educated you on the different options of car and found out what type of the car can best suite your needs and life style
Other Employees Tagged:
Brad (The Sales Manage), Andrew
I recently bought a new car from this dealership and my experience was great. Everyone was very nice and pleasant and helpful. I would definitely recommend this dealership.
"Low Stress Purchasing Experience"
My wife and I have purchased 5 automobiles from Wellesley Toyota since 2000.
The last two were purchased in 2015 and 2016 under Wellesley Toyota’s new sales model, and both times we were helped by Al Javid. Al is calm, efficient and helpful, and not pushy. The last two purchases were pleasant and not stressful.
Most recently, we ordered our SUV on November 26, 2016 with an expected delivery window around Christmas. Al and Wellesley Toyota delivered our first choice of color and trim on December 10.
Picking up our new SUV included about an hour of instruction and Q&A with a specialist who is trained to demonstrate the main features of our SUV and to answer any questions we had about our new purchase.
My wife and I would strongly recommend Al and Wellesley Toyota if you are interested in a Toyota.
The lease of this vehicle was a good experience at this dealership. We tried a few other dealers in the Metro West area but ended up here.
"Purchase of a new 2017 Camry"
- gilbert strang
I enjoyed buying my Camry at Wellesley Toyota.
Not only the most popular car, also a terrific dealer to work with.
My time there left me with a good feeling for the car and for Al Javid.
" 2016 Rav4"
Great customer service experience. Al made turning in my old vehicle, and leasing a new vehicle easy and stress free! He was extremely helpful and knowledgeable.