Alan Brown
Alan Brown at Handy Toyota
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Alan Brown | Page 10

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.8
269 Reviews

Getting up every morning and wanting to go to work is awesome when you work with a great group of fellow team members and for the best dealership! Helping my customers to have the best possible service experience is my goal. Camping is my passion so feel free to bring that up in our conversations! Hope to see you soon for all your service needs.

4.8

269 Reviews

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269 Reviews of Alan Brown

October 30, 2023

Dealership Rating
Employee Rating

Alan Brown was courteous towards me and responded to all of my questions in a professional manner. More

by etakkooc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

etakkooc responded

.

Oct 31, 2023

Handy Toyota responded

We really appreciate you letting us know! Thank you for doing so!

October 30, 2023

Dealership Rating
Employee Rating

He was very friendly and helpful. The wait was longer than I expected but it was fine. More

by luman_1543
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 31, 2023

Handy Toyota responded

We appreciate you leaving us a review! Thank you so much!

October 28, 2023

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The service at handy’s is always excellent! You can really tell everyone there is specifically trained in customer service. Anytime I go in for routine service I look forward to seeing my car s More

by lina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ali Kamal

Oct 30, 2023

Handy Toyota responded

Thank you for the review! We are so happy to hear that you had an excellent experience with us! Ali will be delighted to hear that you've been recommending him!

October 26, 2023

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Employee Rating

You did the tire rotation, however the sensors were not reset.the indicator showed us the rear passenger side tire was low, however after checking and adding air to the rear left, the notice went away. Now More

by robert.taylor94.rt
Service Price Transparency
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Recommend Dealer
Yes

October 24, 2023

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You people are doing a great job, keep up the good work. Alan Brown was friendly, polite and helpful. More

by ZZZMECHANIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2023

Handy Toyota responded

Thank you for leaving us a review! Great to hear that you had a good experience!

October 21, 2023

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Employee Rating

Went for 5000 mile service and had other concerns that were brought to Alan's attention which he had the tech take care of immediately. More

by mikew1052
Service Price Transparency
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Recommend Dealer
Yes

October 20, 2023

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Service was quick, complete, and car was left clean. I was walked to my car when work was done More

by B.Huth
Recommend Dealer
Yes
Oct 23, 2023

Handy Toyota responded

Thank you for the review! We are so happy to hear that!

October 17, 2023

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Employee Rating

Everyone was professional and kept me informed about the work on my vehicle. Their software printed a receipt with pictures of parts that were replaced. Very useful. More

by forcierrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victoria Barbagallo

Oct 18, 2023

Handy Toyota responded

We appreciate you leaving us a review! Thank you for taking the time to do so!

October 16, 2023

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Employee Rating

I waited to long for him to get the paperwork. Then to long for him to come get me after the work was completed! More

by corky53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 17, 2023

Handy Toyota responded

Thank you for your feedback. We apologize for the longer than expected wait time. It is never our intention to make anyone wait longer than expected. We appreciate your business.

October 16, 2023

Dealership Rating
Employee Rating

Maybe I would recommend. Hard to say. My previous visit for basic oil change/service i waited three hours. When I finally went to desk, my paperwork was sitting right there. More

by ljmaynes65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrienne Bowman , I believe it was Adrienne who "saved" us all.....

Nov 17, 2023

Handy Toyota responded

Thank you so much for your review. Your feedback is very important to us as we use these as tools to improve our process. We do apologize that your wait time has been longer than expected. It is never our intention to have a customer wait longer than expected. We do offer a complimentary shuttle and ask that you ask for that during your next service to visit our local shops and restaurants. We appreciate your business and your feedback.

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