Excellent customer service.
They entire process of buying a car took less than two hours. I felt heard and respected.
They entire process of buying a car took less than two hours. I felt heard and respected.
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by Crowley531
Feb 02, 2024 -
Phil Fitts Ford & Lincoln responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Thank you from the Phil Fitts Family
The vehicle I bought was unable to pass inspection only 4
months after I bought it. I understand the meaning of "As Is" and understand that the buyer should beware. However, you certainly expect far more f
months after I bought it. I understand the meaning of "As Is" and understand that the buyer should beware. However, you certainly expect far more from a dealership of this size and standing. This vehicle had things wrong with it you just simply wouldn't expect, even of a non-certified pre-owned vehicle. Out of balance and alignment, all 4 break pad and rotors bad, in need of oil/filter change, drivers side heated seat not functional, back-up camera buggy. Again, I understand my responsibility when it comes to purchasing "As Is." But this disappointing experience, I think it's fair to share it.
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by rdimuccio2001
Jan 27, 2024 -
Phil Fitts Ford & Lincoln responded
Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Feb 05, 2024 -
Phil Fitts Ford & Lincoln responded
While we do appreciate this sincere response, we must point out that numerous months after the purchase of an AS IS vehicle with over 100k miles on it and nearly 10 years old, we would not be able to compensate any monetary help towards repairs on this vehicle. We diligently encourage ALL of our customers to have their vehicle of interest checked with a trusted mechanic of their choice prior to their purchase to avoid these types of issues. We offer this option to anyone purchasing any vehicle. We also require an AS IS form that our customers sign acknowledging that they're AT RISK buying an older vehicle with a lot of miles on it. We have been in business for over 50 years because we make it a diligent practice to ensure people are awarded the ability to find out as much information as possible about their vehicle of interest with their own personal trusted shop/mechanic/technician prior to purchase. We certainly do not want bad reviews because of AS IS vehicles, but we believe we are doing everything we can with the utmost integrity to ensure that folks buying AS IS vehicles are aware of the potential problems they could encounter with said vehicle when they buy it from us. We are sincere in that we would love to make it right, however, our dealership has no way of compensating for an AS IS vehicle with any kind of issue almost 6 months after purchase. We wish you the best from the Phil Fitts Team!
Feb 05, 2024 -
rdimuccio2001 responded
Want to state publicly that believe it's a fair final comment from the Dealer. I agree it was on me to be more careful and discriminating. As originally stated ... I understand the meaning of As Is. The truth is that I was just shocked and taken aback at the extent of work that needed to be done to get the vehicle to be able to pass inspection. But I should have had the vehicle thoroughly inspected prior to purchasing. Have had good experiences with Phil Fitts (and the salesperson) in the past. Appreciate your responsiveness.
Feb 05, 2024 -
Phil Fitts Ford & Lincoln responded
We greatly appreciate your business. When you come back to purchase again, we will be sure to use this experience to apply further diligence, not just for you, but all customers moving forward. We thank you again for your understanding to this situation and look forward to a positively renewed effort as we continue to serve our customers here at Phil Fitts!
Albee Mangino as always worked his hardest to get me the
best vehicle and just what I wanted. Thank you for going the extra mile for me! I would high recommend him if your looking for a vehicle.
best vehicle and just what I wanted. Thank you for going the extra mile for me! I would high recommend him if your looking for a vehicle.
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by simsrn70
Nov 19, 2023 -
Phil Fitts Ford & Lincoln responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Albee and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Thank you from the Phil Fitts Family
Working with Albee made the process easier, I didn’t feel
pressured like at some other dealerships. The dealership had a great variety of vehicles to choose from.
pressured like at some other dealerships. The dealership had a great variety of vehicles to choose from.
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by mburrelli59
Verified Customer
Verified Customer
Sep 20, 2023 -
Phil Fitts Ford & Lincoln responded
We are very happy to hear that Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Thank you from the Phil Fitts Family
Very experienced and efficient.
The salesman we had knows his stuff in selling cars. We always get the same salesman. This time we bought a Lincoln.
The salesman we had knows his stuff in selling cars. We always get the same salesman. This time we bought a Lincoln.
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by dlbooth51
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Oliva
, Becki Davison, Kevin Whitty, Ken Carter
Sep 05, 2023 -
Phil Fitts Ford & Lincoln responded
Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon!
Thank you from the Phil Fitts Family
salesman Albee is the best we will come to and buy and
every one was very friendly helpful we will be back
every one was very friendly helpful we will be back
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by FRANKLAAKS
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Oliva
, Paula was very very friendly and helpful!!
Aug 28, 2023 -
Phil Fitts Ford & Lincoln responded
Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. It's great to hear that Albee was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Thank you from the Phil Fitts Family
Aug 28, 2023 -
FRANKLAAKS responded
will be back
Everyone was very friendly and helpful.
Albee was a sweetheart! Seemed very trustworthy and honest and was a pleasure to deal with. Overall a great experience.
Albee was a sweetheart! Seemed very trustworthy and honest and was a pleasure to deal with. Overall a great experience.
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by migitdigit329
Verified Customer
Verified Customer
Jul 24, 2023 -
Phil Fitts Ford & Lincoln responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Albee and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Thank you from the Phil Fitts Family
This is my first time ever buying a car from a dealership
and making payments on a vehicle. I feel like they were very helpful with finding me a car in my budget and so far so good with my new car. I really
and making payments on a vehicle. I feel like they were very helpful with finding me a car in my budget and so far so good with my new car. I really like it a lot. Also they gave me some tips to eventually lower my payment, since the interest rate isn’t great, because my credit is very new. I enjoyed my experience here!
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by ElaineT
Jul 17, 2023 -
Phil Fitts Ford & Lincoln responded
We are very happy to have provided you with such a positive experience, Elaine! We sincerely value your business and look forward to your next visit.
Thank you from the Phil Fitts Family
Albee, Eric, Noel, ‘Mike’ and Rob all were tremendous to
work with and made my truck purchase ecperience perfect! A nice professional and comfortable dealership. Loved the experience!
work with and made my truck purchase ecperience perfect! A nice professional and comfortable dealership. Loved the experience!
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by Leo
Jul 04, 2023 -
Phil Fitts Ford & Lincoln responded
Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car or truck they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Thank you from the Phil Fitts Family
We have always had a great experience with our salesman
Albee Mangino and Kenny Carter in the service department!
Albee Mangino and Kenny Carter in the service department!
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by jerry41156
Jun 25, 2023 -
Phil Fitts Ford & Lincoln responded
Thank you so much for your wonderful review! We are thrilled that Albee and Kenny alwasy provide you with great customer service. We are so excited for you to enjoy your new car, and we thank you for choosing Phil Fitts Ford & Lincoln!
Thank you from the Phil Fitts Family