Albert Chavez

I have been dealing with these people for 3 days over the phone because I am out of state. I made the deal to trade in my car and was sent paperwork via email. I noticed an added charge of $5500 so i called phone because I am out of state. I made the deal to trade in my car and was sent paperwork via email. I noticed an added charge of $5500 so i called and realized they were charging me for an extended warranty i did not ask for, want or need. I asked them to take it off and they so kindly obliged. Only to an hour later, after me signing all the new contracts, call me and decline to sell me the truck "because somone else bought it first" THATS A LIE! I have been making this deal for three days and all the sudden the truck is sold when I AM THE ONE who just signed the contract! NOT PROFESSIONAL. Just because you couldnt get your cut of the MOPAR sale you take the truck away from me. Domique, Anthony and two other men i spoke to. Even if some one did walk in the door in the one hour it took me to sign the contract online the fact that you sold it out from under me just shows what kind of people you are and the kind of business you run! More

Helpful 0

Report | Print

I appreciated how friendly and attentive they were about getting my preferences down. It was a quick process after my selection. Love my new Jeep! Thanks to: Albert Chavez Sales Manager, Juan Ochoa Interne getting my preferences down. It was a quick process after my selection. Love my new Jeep! Thanks to: Albert Chavez Sales Manager, Juan Ochoa Internet Mgr and Mike Luna sales @ Callallen CJDR. Definitely recommend this dealership with quality service. More

Helpful 0

Report | Print

Great experience friendly staff plenty of refreshments and not time consuming either answered all my questions and not time consuming either answered all my questions More

by M.LUNA361 Verified Customer Verified Customer

Helpful 0

Report | Print

My experience was tolerable and efficient. The salesman and the assistant were very courteous and understand what I was looking for. They were patient and explained everything beforehand. The salesman and the assistant were very courteous and understand what I was looking for. They were patient and explained everything beforehand. More

by STEPHMORENO45 Verified Customer Verified Customer

Helpful 0

Report | Print

I went to go purchase a Jeep Wrangler and I was told I was approved. I put $5,000 down and signed all the paperwork. Then, a week later, I was told that I wasn’t approved. Now, they’re saying that they ha was approved. I put $5,000 down and signed all the paperwork. Then, a week later, I was told that I wasn’t approved. Now, they’re saying that they have to tax me for driving the car. I returned the Jeep and I still haven’t received my deposit. I’ve been texting Ernest and calling him and he will not respond or answer my calls. It’s been 3 days since I’ve returned the Jeep and they will not answer my calls. Apparently, I didn’t get approved all I want is my deposit back. They made it seem like I was already approved and took my money. Now they don’t want to give my my $5,000 deposit back. What kinda dealership are they running? I asked around and a lot of my friends say that they have been in the same situation with this dealership. All I want is my deposit back, but the financial manager says he needs to tax me.Talk about fraud!!! If i wasn't approved why did you let me drive off with the Jeep for about a week? More

Helpful 0

Report | Print

Great customer service, found me a great car in a timely fashion, thank you, Albert! fashion, thank you, Albert! More

by Ash Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly attentive environment and workers on a mission to get you what you want mission to get you what you want More

by MELANIE.FLORES.SST Verified Customer Verified Customer

Helpful 0

Report | Print

We had a great experience at this jeep dodge calallen. We were able to get a our deal done same day. Albert and Brandon Chavez help with our choice. We were able to get a our deal done same day. Albert and Brandon Chavez help with our choice. More

by PRISCILLASALAZAR71 Verified Customer Verified Customer

Helpful 0

Report | Print

Poor work force in sales department no one followed on any calls took 5 months to get my plates any calls took 5 months to get my plates More

by JOHN.HERRERA Verified Customer Verified Customer

Helpful 0

Report | Print

I went in to service my old jeep and came out a week later with a new jeep. Paperwork went smooth as well. Love working with your staff there. later with a new jeep. Paperwork went smooth as well. Love working with your staff there. More

by PRISCILLASALAZAR71 Verified Customer Verified Customer

Helpful 0

Report | Print