Alejandro Estremera | Page 4

Excellent Service Steven S. 3/31/2017 We leased a 2017 Civic.Our salesman was Exaviar Rodriguez. He was very attentive and knowledgeable.. The customer servic Steven S. 3/31/2017 We leased a 2017 Civic.Our salesman was Exaviar Rodriguez. He was very attentive and knowledgeable.. The customer service we received was impeccable. We would certainly recommend Exaviar to any prospective client. We have done business with Paul Miller Honda in the past. After our lease expires, we definitely will return to lease another vehicle. Steven S. 3/31/2017 We recently leased a new 2017 Civic. Our salesman was Exavier R. He was very attentive and knowledgeable. The Customer Service we receive was impeccable. We would certainly recommend Exavier to any prospective client. We have done business with Paul Miller Honda in the past. After our lease expires we definitely will return to lease another vehicle. More

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Great Pre Owned CR-V We had a great experience at Paul Miller. Lou was highly recommended by friends and did not disappoint. We would go back to him first for our next p We had a great experience at Paul Miller. Lou was highly recommended by friends and did not disappoint. We would go back to him first for our next purchase. More

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Arrogant bunch of cheaters I went to buy Pre-owned Honda Pilot. Drove for 2 hours to dealership. The sales manager negotiated and gave me last price. I said I will come back in I went to buy Pre-owned Honda Pilot. Drove for 2 hours to dealership. The sales manager negotiated and gave me last price. I said I will come back in a day to do all paperwork. Once I went back to finally buy that car, driving for 2 hours to dealership, they asked me to pay 1500 more on the same car. Also, the sales manager was arrogant and he said I should ask my wife to lend me more money and I can come back. Would never go back to the dealership and would advice people against it. More

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Worked as a team Jose Velasquez (Sales) was trustworthy and worked hard on my behalf. Flavia Alarcon (Sales Manager) was wonderful making sure she met my price. Alejan Jose Velasquez (Sales) was trustworthy and worked hard on my behalf. Flavia Alarcon (Sales Manager) was wonderful making sure she met my price. Alejandro Estremera (Finance Manager) was honest and looked out for my best interest. More

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As painless as possible :) Jose (sales) was fabulous and honest and helpful. Alejandro (finance) was great too. Worked to get me the best deal. Jose even helped me drive my new Jose (sales) was fabulous and honest and helpful. Alejandro (finance) was great too. Worked to get me the best deal. Jose even helped me drive my new car to the rental car place to return my rental! More

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very very bad customer service I bought a brand new Honda CR-V and it was defective from day 1 and they can't help me. But I have to keep paying for the car I bought a brand new Honda CR-V and it was defective from day 1 and they can't help me. But I have to keep paying for the car More

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Excellent I would rather go to the dentist then shop for a car. I just purchased a 2011 Honda CRV from Paul Miller Honda and my experience was excellent. I work I would rather go to the dentist then shop for a car. I just purchased a 2011 Honda CRV from Paul Miller Honda and my experience was excellent. I worked with Lou Gentile in the Sales Dept. He listened to what my needs were and what I could afford and he treated me with respect. As the previous reviewer stated, there was no high pressure sales tactics or "let me go get my manager to get you a better price." Alejandro in the Finance Dept was excellent as well. He had my paperwork ready when I arrived to pickup the car. The process was smooth and easy. If you are considering a Honda vehicle make an appointment with Lou. I rarely write reviews, but my experience at Paul Miller Honda is worth writing about. More

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2013 Honda Accord EXL. 2013 PMH. Has made my car experience comfortable, pleasant. No pressure what so ever. Honest from the start. Sign and drive...sign and drive.. Thank PMH. Has made my car experience comfortable, pleasant. No pressure what so ever. Honest from the start. Sign and drive...sign and drive.. Thanks Kim! You nailed it! More

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Terrible Dealership I went to Paul Miller to look at certified used civics. They had several cars that fit what I was looking for (mileage, budget, year). Eric was very h I went to Paul Miller to look at certified used civics. They had several cars that fit what I was looking for (mileage, budget, year). Eric was very helpful and honest throughout the entire process. And they even let me haggle down to an even better deal! The atmosphere was nice and I never felt highly pressured like you do with some dealers. Alejandro was my finance consultant and he was very friendly and easy to work with. Let's just say that this dealership was EXACTLY the type who changed the second my money was in their hands. Alejandro sold me the additional warranties (HondaCare, Tire Protection and Gap) and said the cost for all three would be 1200$. After purchasing the car, and setting up my online payment system, the system informed me that they had in fact charged me 2200$ for the warranties. I called the dealer to return these warranties, and Alejandro informed me that I would have to do it on my own through the warranty companies. I called all three companies who informed me that they NEVER do business directly with car buyers and that they did not even have me in their systems as having purchased their warranties. I went down to Paul Miller and not one of the employees knew how to correctly return the warranties. I waited for 1.5 hours before they finally got all of the paperwork, signed it and left. A week later, I was contacted by Paul Miller and informed that they filled out the paperwork wrong and they'd need me to drive back to redo it (I live 1.5 hours away). It has been 6 months since I purchased the car, I have contacted manager John Renteria and Alejandro Estremera by email and phone numerous times and I still have not been fully refunded for the warranties. Everytime I speak to them, they are unhelpful, uninformed, unprofessional and tell me that it is "already taken care of" and that the warranties are cancelled. Sometimes they just don't even respond. That's great that the warranties were cancelled, however I never received a refund. As if this wasn't bad enough, I took the car down to get a state inspection 8 weeks after my purchase of a supposedly "CERTIFIED" used car. I had to pay 250$ to get the brake pads replaced after driving for 8 weeks, and only 3,000 miles. I brought my inspection checklist and vehicle into several different mechanics and every single one told me that based on the current status of my pads, there is no way the pad width listed on the checklist was correct. I contacted Paul Miller, and was basically told it was not their problem. Paul Miller Honda was the worst mistake I made for buying a car. The employees are clueless, the manager is no help in keeping them in line and they are liars. I wouldn't buy an air freshener from this dealer. I will be contacting the better business bureau, as well as Honda corporate, so shop somewhere else and save yourself the headache. More

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I highly recommend Paul Miller Honda in West Caldwell for anyone looking for an exciting car buying experience!! I ganeratee you'll leave happy!!! Thank You HONDA!!! XOXO anyone looking for an exciting car buying experience!! I ganeratee you'll leave happy!!! Thank You HONDA!!! XOXO More

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