"Great experience buying 2018 Crosstrek"
We walked into the dealership with no appointment and were treated professionally from then until we walked out the door with a new car. Aleksey was patient and very helpful as we made decisions about what we were looking for in a new Crosstrek. I contacted him one week after we bought the car to let him know I'd found a little tear in the console cover and he responded quickly that it was ordered and he would let me know when it would be in for installation. The dealership was on top of things and had the cars we were interested in driving ready and waiting in just a few minutes. Excellent experience.
"Heritage Subaru Owings Mills for the Win!"
We had been searching for a Certified Pre-Owned Subaru for a few months to replace our 2008 Forester. Most of our search was done at the Silver Spring dealer and online but we did venture up to the Heritage Catonsville location to test drive a new Subaru Impreza Sport with manual transmission. Our experience at the Catonsville location was a joke and while we loved the car we could not purchase from them due to their lack of competence. A month passed and we started being contacted by Aleksey in Owings Mills regarding the vehicle we test drove at the Catonsville location. What a different experience! After about a week of back and forth emails and a good deal on our trade in, we decided to purchase the same Subaru Impreza we test drove in Catonsville from Aleksey in Owings Mills. We appreciated that he actually knew something about the car we were test driving - something Yong Lee in Catonsville was lacking or giving us completely inaccurate information on. Aleksey, and Josh in Finance, knew the process well so they had us in and out of the dealer as fast as one can be "in and out of a dealer". We appreciated both of their friendly demeanors, Aleksey's knowledge of the vehicle and the fact that the Owings Mills location was not a dump like its sister location in Catonsville. Thanks Aleksey and Josh (even though you upsold us on that xxxx Auto Armor).
~Julie and Donny Brook
"This dealership needs to work on following through with cus "
I bought a vehicle from this dealership that had no floor mats whatsoever. I asked if I could get some and they said yes. They told me it would take a little while but they’d send them to me. I have called back multiple times and have been given a different excuse on every occasion. This is unacceptable! If you spend $35,000 on vehicle the least the dealership could do is follow through with a promise to include floor mats! I would not recommend them.
"Best experience ever"
I have purchased 7 cars before today from multiple dealerships and it has never been the same place twice due to the experience. Mr Aleksey was the best sales consultant I have ever sealed with to the point that when I'm ready for my next car I will be coming back here!
"Felt Like a Valued Customer"
- Journey DeSunshine
This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask questions. We decided to pursue the car the same night. We got delayed in our travels (coming from an hour away) and didn't get to the dealership until 8:30pm. We were treated with fantastic customer service. At no time did we feel like an inconvenience for how late we arrived. We asked a lot of questions and each one was heard and answered. Our previous dealership experience (not this one) was horrible and left us a little hesitant to work with a Subaru dealership again. Aleksey made us feel right at home as soon as we met. He listened to our frustration with the other dealership and showed sympathy. That went a long way with us. We felt like we were talking to another person, not the "stereotypical" sales person who is just there to make a sale and doesn't take into consideration what the buyer wants and needs. After the test drive with Aleksey, we decided to purchase the car. From there, we worked with Josh Jones who was just as phenomenal as Aleksey. Both made this car buying experience fun and painless. They showed genuine care to make sure we got what we needed and respected what we declined. Both Josh & Aleksey stayed until Midnight to complete the sale. We greatly appreciated their time and how good both of them are with people. I highly recommend this dealership as they have top notch people representing Subaru well.
Everyone involved was amazing, and helpful beyond any expectations I could have had, could not be more happy with the purchase. It was a new experience for me buying a new car and everyone was extreamly helpful and easy to work with, it made the process very easy for me and took a lot of the stress away, very thankful for all their help.
"No dreadful experience.."
My sales consultant was Sir Aleksey. He was accommodating, helpful and patient. He was able to answer all my inquiries through mail, phone and during the dealership visit. No pressure and willing to work to get the best deal.
Sir Milton was understanding, patient and made the final purchase smooth. Thank you very much!
"Great car buying experience"
- T Roys
Great experience at heritage purchasing my new Subaru. All the employees were helpful and knowledgeable. I would definitely come back to heritage Subaru. I was referred here by a friend, and I would definitely recommend it to others.
"Good service "
Forth Subaru purchase to our family.
Now waiting for call from Technology Specialist to schedule appointment for discuss our questions about some technology.
"Got an awesome deal on a new car"
Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new car!