About Us
Copyright 2019 DR Media Holdings, LLC
Start your review of Alex Baldwin.
Alex Baldwin
Alex Baldwin, Service Advsor, Nalley BMW
not yet rated

Alex Baldwin

Service Advsor

Nalley BMW

1606 Church St
Decatur, GA 30033

Contact Me

1 Review of Alex Baldwin

December 29, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Treated like a second class citizen "

- Sadcustomer123

Where do I start. I’ve been a loyal custom of Nalley for years but they don’t treat certain customers with respect. My biggest challenge with their Service Center is the lack of courtesy and professionalism. They play a hide and seek game with customers. I believe they screen phone calls and never return the customers calls. I would just pop up at the shop in order to get responsiveness from my service advisor and management. My car has been held hostage on numerous occasions for extended repairs where they didn’t provide me alternative transportation. The last incident was the straw that broke the camels back which was a 40+ day repair. After 11 days of no update on my vehicle I went in and demanded a loaner or my car back. They authorized a rental car with Enterprise but refused to pay Enterprise at the end who resorted to charging $1200 on my Amex along with the $2500+ Nalley BMW received for the repair. The manager at Enterprise apologized profusely and informed me “they only do this to black female customers”. I don’t know if their racist but they’ve treated me like xxxx this past year. so much so that I refuse to continue patronizing a company that doesn’t treat me with respect. Although it’s the closest shop to my home I’d drive out of state before giving them my business again. Run to another dealership if you want to be respected and valued as a paying customer 🏃

Read More
Customer Service
Quality of Work
Overall Experience
Recommend Dealer

Other Employees Tagged: David Ballard

1 result

Dealership Inventory (254 Vehicles)

2018 BMW 3 Series


2018 BMW 3 Series


2019 BMW 7 Series


2019 BMW 7 Series


2019 BMW X6


2019 BMW 7 Series


2018 BMW 3 Series


2019 BMW 5 Series