"Horrible Service Department"
- Florida Gators
I've been calling for 3 weeks leaving messages for my service advisor. I've let messages again today for the service manager. No return call. I called again late today. Got the advisor, he gave me the run around. I had an oil leak and an air conditioner leak inside my car. I paid them thousands of dollars and these problems were not fix correctly because I'm having the same issue. All they want to do is sell you new tires at each visit. I left another message at 5:30 today for the service manager and general manager. I'm calling the news stations next. This is horrible. I will never buy another BMW. I love my car but hate the customer service. Every time I go I get a new advisor. They cannot keep employees. I also left a message for the GM Marlin. Let's see if anyone calls me back.
Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over 2 months ago.This can't be a certified vehicle. I am beyond livid. This time the A/ C is blowing warm air. The exact same problem the vehicle was brought in for 2 weeks and kept for 3 days. This is a pure nightmare!!!
I had my car towed in the first week of July because my timing chain apparently broke. My service advisor through this entire process has been great but the shop is extremely sketchy. I was informed my chain was under warranty so they replaced it. I was then told that my engine was knocking and they initially tried to blame my oil before replacing the motor. Then I was told my O2 sensor was bad and my AC compressor was "falling apart." Come to find out there is a hole in my compressor and my AC doesnt work. They brought the car to me without AC saying it would cost approx $1500 to replace. I had no issue with AC before. I brought my car to my local shop. My mechanic told me he is reluctant to sell me a repair because the AC hose was pinched during the install of the new motor which could have caused damage to the compressor along with other rushed install work. Brought the car back the very next day and told them the findings of my mechanic. It is now the 20th of August and I still am getting push back on the cause of damage to my compressor. I will be picking my car up today and having the repairs done at my local shop. I thank my service advisor for his help but I wont be returning for any services at this location. I have been without my car for a month and a half and have more issues now then when I brought the car in. Also good luck with getting a loaner vehicle at this location. For two plus weeks I have been driving a Ford. The first week I actually paid for my own rental since they didnt have a loaner available. Unacceptable from a brand with the esteem of BMW.
"Treated like a second class citizen "
Where do I start. I’ve been a loyal custom of Nalley for years but they don’t treat certain customers with respect. My biggest challenge with their Service Center is the lack of courtesy and professionalism. They play a hide and seek game with customers. I believe they screen phone calls and never return the customers calls. I would just pop up at the shop in order to get responsiveness from my service advisor and management. My car has been held hostage on numerous occasions for extended repairs where they didn’t provide me alternative transportation. The last incident was the straw that broke the camels back which was a 40+ day repair. After 11 days of no update on my vehicle I went in and demanded a loaner or my car back. They authorized a rental car with Enterprise but refused to pay Enterprise at the end who resorted to charging $1200 on my Amex along with the $2500+ Nalley BMW received for the repair. The manager at Enterprise apologized profusely and informed me “they only do this to black female customers”. I don’t know if their racist but they’ve treated me like xxxx this past year. so much so that I refuse to continue patronizing a company that doesn’t treat me with respect. Although it’s the closest shop to my home I’d drive out of state before giving them my business again. Run to another dealership if you want to be respected and valued as a paying customer 🏃
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