Alex Clothier | Page 18

Every time I come in for service they are ready to Service and go beyond and above. My rental car is ready for that day for me to keep doing the things I need to for the day at the time my car is in Service and go beyond and above. My rental car is ready for that day for me to keep doing the things I need to for the day at the time my car is in for repair and I love it, Alex you are the best please keep up the good work and it’s amazing how your customer service gets better, better and better every time and going beyond and above and that is what I call fantastic. and amazing. I can not really find the right words because you are the best ever More

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Had a severe problem while traveling on Rt. 95, and was lucky to find this dealership. And even more luckier to meet with Alex Clothier, who took the time and effort on a Saturday to get the problem solve lucky to find this dealership. And even more luckier to meet with Alex Clothier, who took the time and effort on a Saturday to get the problem solved. Alex went out of his way to assure me that the work would be completed quickly and efficiently as he worked to get the parts and time to fix my car. He even recommended restaurants for us to visit while we were stuck in Annapolis over the weekend and the following Monday. Alex along with the mechanics are to be highly praised for their efforts. The car rides better now than when new. Larry Marino More

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Alex Clothier is a superior customer-oriented, positive minded doer with high energy, and totally dedicated service manager. I am fortunate he oversees the service of my vehicles. minded doer with high energy, and totally dedicated service manager. I am fortunate he oversees the service of my vehicles. More

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Best service advisor I have had! I have owned over 10 vehicles, both new and used, and this is the only dealership experience I have ever had that was enjoyable. vehicles, both new and used, and this is the only dealership experience I have ever had that was enjoyable. More

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Over the years Alex has been a consistent and exemplary customer service representative. My car always comes back looking great inside and out and running smooth. I highly recommend Alex! customer service representative. My car always comes back looking great inside and out and running smooth. I highly recommend Alex! More

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I am always treated like the most important customer of the day by everyone at Mercedes of Annapolis but especially by Alex Clothier. They take excellent car of my car and never go anywhere else. the day by everyone at Mercedes of Annapolis but especially by Alex Clothier. They take excellent car of my car and never go anywhere else. More

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My experience with alex clothier was exceptional.The My experience with alex clothier was exceptional. The entire process was outstanding. Alex ensured every aspect was facilitated with exceptional cli My experience with alex clothier was exceptional. The entire process was outstanding. Alex ensured every aspect was facilitated with exceptional client appreciation I would never go to another dealership due to the service with alex’s involvement. In fact, I will order a new S class this month More

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Great service from Alex. Had a 1 year service and detail. Car looked brand new. Will definitely go back to him for service in the future. detail. Car looked brand new. Will definitely go back to him for service in the future. More

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I just had the worst experience at Mercedes Benz Service on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National on Forest drive in Annapolis, MD. I recently moved to MD from DC and had a flat tire over the weekend. I called to ask if they accepted CNA National tire warranty that I purchased in Arlington when I bought my car and they said yes over the phone. I went to them and Alex told me they don’t take it, that they sometime have to wait 4-6 weeks to get reimbursed and therefore don’t accept it. Might be a bigger issue if they don’t have cash flow to float a tire for a month… they didn’t offer any alternatives and told me I should go back to Arlington. Now I have to risk my life, driving 45 miles to VA vs 5 miles to Annapolis on the highway with my 50mph donut tire to get this fixed. Arlington said, “it’s pretty simple, we call it in, they approve, and we replace”. They always provide great service. I have purchased two CLS 550’s and two GLS 450’s in the last 13 years, over 300k in vehicles and have never had this type of experience with Mercedes. Mercedes of Annapolis will not get a penny of my money! I guess that also explains why I don’t see many Mercedes in Annapolis MD. More

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I am so thoroughly impressed with Mr Clothier! He is always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! always so pleasant and courteous... I’m so happy he’s there; if he leaves, I’m following. He’s AMAZING! Thank you Alex! More

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