Alex Laderer | Page 4

Their extensive inventory is what first caught my attention. Their competitive rates stood out next. When I called for more info about one of the cars, I spoke to Alex Laderer, my Sales Consultant. w attention. Their competitive rates stood out next. When I called for more info about one of the cars, I spoke to Alex Laderer, my Sales Consultant. who was thoroughly informative, easy going, and inviting. I was getting all the answers and no pressure. It felt more like I was talking to another customer than a sales rep about the car's pros and cons, its market value, and so on. He made it easy to just think out loud, as it were, so I scheduled an appointment to come in the next day for a test drive. A little later, James, the sales manager, called and I thought for sure this was where the pressure was going to come in. But it didn't. He was very transparent and said if I was serious about buying a car, then he was serious about making it worth my while. I was serious about buying a car this week, so I took him up on the offer and he was true to his word. When I got to the dealership and the whole time there, it literally felt like my car purchase was the only one on the docket that day, even though it was obvious that it was anything but. A busy dealership is a good sign, and I'd have understood having to wait, but I didn't have to. The whole staff is very attentive to customers, ensuring that they come first. Very impressive. My situation had some challenges. The car I was trading in had some known problems that I knew were going to drive its trade-in value down. Alex came back with a trade-in value that exceeded my expectations! He was even apologetic that it wasn't more and detailed exactly how they determined the value. This gave me a lot of peace of mind. I'd been in this situation before and, based on past experience, this was the part I was dreading most. That it turned out to be a pleasant surprise got the rest of the discussion about numbers off on the right foot. I was also buying from out of state and had recently moved but hadn't updated all my references. This gave Alex and Josh Jones, the Finance Manager, no small amount of extra paperwork to plow through. I felt sorry for them. Nonetheless, they blasted through it like they do this all the time. Indeed, they are experts and weren't phased in the least with all the extra details to sort out. If anything, they seemed to feel sorry for me having to deal with it. It was a positive synergy. It had taken me over an hour to sort things out with my insurance company and that was the only hard part on my end, especially compared to how smoothly everything went with Alex and Josh. When we got to the part of working out the final financials with Josh, it was getting close to 9 pm. I was running out of steam at this point and took great comfort in Josh's seasoned acumen and attention to detail. He didn't rush through or cut corners. With the efficiency that only comes with experience, he got me through all the not so fun details no sweat and I was off to the races with a new set of keys before I could take a yawn break. I'm 53 and have owned a car since I was 16. There have been a lot of vehicle purchases -- cars, trucks, and motorcycles -- over the years and many of them positive. Buying my new (to me) Subaru Outback from Alex and the gang (James and Josh) has been the best experience to date. I don't say this lightly and wouldn't hesitate to recommend them. More

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Every person that I came in contact was so kind and friendly. I highly reccommend this particular dealership. Heritage rocks. The best part was they had exactly what I wanted and represented it to me friendly. I highly reccommend this particular dealership. Heritage rocks. The best part was they had exactly what I wanted and represented it to me at an extremely fair market price as I went in to buy used and left with new for only 600.00 more. I was blown away. By far the best retail experience I've had in years on every level. More

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Alex is knowledgeable and makes the car buying process enjoyable! Heritage Subaru in Owings Mills is lucky to have him. enjoyable! Heritage Subaru in Owings Mills is lucky to have him. More

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Very satisfies with the 2019 Subaru Forester that I purchased, Alex Laderer was very professional and personable without being overbearing and pushy. He called to check up on me after a coupIe days, al purchased, Alex Laderer was very professional and personable without being overbearing and pushy. He called to check up on me after a coupIe days, allowed me to drive any vehicleon the lot I desired, really had a great experience with Alex and Heritage. Would definitely recommend buying your next vehicle from Heritage Subaru. More

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Had a great experience buying our car with Alex and Josh. Their manager, I believe his name was Jeremy maybe, was also great! We knew what we were looking for when we came in and they helped us get it while Their manager, I believe his name was Jeremy maybe, was also great! We knew what we were looking for when we came in and they helped us get it while also giving us advice and helping us make some final decisions. Would recommend buying here! More

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Alex, Bristol and Josh all took great care of us. Love my new Forester Sport. Love my new Forester Sport. More

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Alex and everyone at the dealership were very easy to work. They worked together to get me out the door with my brand new Crosstrek. Thanks to the whole team for making it happen!! work. They worked together to get me out the door with my brand new Crosstrek. Thanks to the whole team for making it happen!! More

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My sales rep was Alex Laderer and he was awesome to work with. This was my third purchase from this dealership in the past 2 years and I was quite happy with my purchase of a new 2023 Outback. All of the st with. This was my third purchase from this dealership in the past 2 years and I was quite happy with my purchase of a new 2023 Outback. All of the staff there are genuinely interested in helping you find the perfect Subaru just for you. More

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Alex Laderer, Bristol Jordan, Jacob Cardwell were all easy-going, friendly, knowledgable and helpful. The sales process was simple and straightforward. I would definitely buy another car from Heritage Su easy-going, friendly, knowledgable and helpful. The sales process was simple and straightforward. I would definitely buy another car from Heritage Subaru Owings Mills. More

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In my search for a new vehicle, I found Heritage Subaru and emailed Alex Laderer. My choice to contact Alex over any other salesperson was based solely on the amount of his stellar, perfect reviews on the and emailed Alex Laderer. My choice to contact Alex over any other salesperson was based solely on the amount of his stellar, perfect reviews on the dealer's website. I should preface, I am not new to buying new cars, especially a Subaru. I've honestly lost track, but somewhere in the neighborhood of eight or nine new in the last 15 years for myself and my family (for a magnitude of different reasons). During my search, I contacted nearly 10 dealerships in Maryland, Delaware, and Pennsylvania. Some I've worked with in the past, and others that had the 2023 Outback Limited I wanted on their lot. Heritage came back with not only the best new car pricing, but trade allowance, too. With that said, while so important, price isn't everything in purchasing new cars. Alex, and everyone at Heritage, made this easily one of the top three purchasing experiences in my life. It wasn't hard, nor complicated, or even stressful. Even more so, something I've witnessed at other dealerships is bait and switch games. Alex stuck to his numbers. Not to mention, there were zero issues, surprises at delivery. Alex was quick to communicate by email, never breached any rules I created, and delivered exceptional service to a very loyal Subaru customer. He understood exactly what I wanted and made sacrifices to reach those desires without any question. At delivery, I was in an out in nearly record time and wasted no time. Another gold star to Josh Jones in financing for his attention to detail and professionalism. In the end, I cannot think of one thing I wish Alex, or Heritage Subaru, could have done better. I have realistic expectations and know this is a business. However, this is also a buyers market and I can take my business anywhere. Alex and Heritage Subaru made zero mistakes and assured me that I made the right choice this time around. I without a doubt will be giving Alex and his team the first call when my family needs another Subaru. Thank you! Nothing but accolades for you and your team! More

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