"Aziza is one of the most nicest people I’ve met. She is..."
Aziza is one of the most nicest people I’ve met. She is so easy to work with and her communication skills are unmatched! These are the reasons I recommend my friends do buy their cars from Trust Auto. The cars and customer service is one of the top I’ve seen and I’ve been to a lot of dealerships.
"DO NOT BUY a car at this dealership. Go see the reviews..."
DO NOT BUY a car at this dealership. Go see the reviews on Yelp, and take a look at the negative reviews for this dealership, which you should be highly aware of before buying a car here.
DO NOT BUY A CAR here. Do not buy performance cars, or any cars at this dealership! I care about you, so please listen. Don’t buy anything here. This dealership will hide stuff from you, and will try sell you cars with issues, they will waste your money, and they do not abide by their honesty and integrity values.
If you have a negative experience, they won't want you to write any negative reviews about them, they can’t take harsh criticism and accept the fact that they’re wrong, they simply don’t take responsibility for their actions, which is highly unprofessional and unethical. Then they’ll say that they kept calling you multiple time to attempt to “resolve” your concerns, but it’s not true, especially when they only call you once when you’re busy and miss their only call. They’ll misinform the public to try to hide the truth from the everyone.
Save yourself some money, and go to another dealership. Don’t make a rushed decision. Be patient, look around, there’s other dealerships, there’s other cars. DO NOT BUY a car here, but if you do, please be very careful and take a good look at it before making a decision. They will not be transparent with you.
"Trust Auto gets the job done. They were very..."
Trust Auto gets the job done. They were very professional and accommodating even during these weird times. I felt safe in the office & the information was handled with precision. Even the hiccups in the red tape from the state during Covid, was smoothed out quickly.
- Dan H
Purchasing the car was nightmare. It took over four hours! They are understaffed and clearly not trained.
DO NOT have them title and licence your vehicle. It took over THREE MONTHS! They kept telling me it was delayed because the DMV was understaffed from the virus. However, when I contacted the DMV they indicated paperwork hadn't been started. I couldn't get my car serviced because it wasn't registered, yet.
DO NOT buy anything from these con artists.
"A DC Review from IT Tony: I totaled my Chevrolet Cobalt..."
- IT Tony CLS 550
A DC Review from IT Tony: I totaled my Chevrolet Cobalt 2007 SS and I needed a car quickly and I needed a care that would be able to handle my driving. I wasn't working with a lot of money yet I had $6000 to put down and my credit score was slightly above 600 and I wanted something nice.
I know, dream on right? To my surprise Philly wasn't allowing the purchase of cars during this time, since Covid-19 had just started, so on a whim I took a look at Trust Automotive in Sykesville, Maryland. Well, I was happy from the start. Customer service is everything to me since I work in the Information Technology Field as a Site Admin. Everyone was nice. David my salesmen. (Super great Guy- the one you need to ask for) The lady at the front who receives you for your "ON TIME" appointment. The guy bringing up whatever car you are looking at. The Finance guy Nick who you are happy to give your money to. And especially the mechanics who are knowledgeable, efficient, and eager to assist you in knowing that when you leave you will not be back for repairs. (Brendan, Yancey, and Blake)
I can't tell you how happy I am with my 2012 White CLS 550 4 Matic Mercedes Benz!!
I took it to the dealership and purchased the Pre-Purchase Inspection and received rave remarks. The dealership said that I was purchasing a magnificent car and that where ever I was purchasing from was giving me a great deal. It checked out on ever platform. Kelly Blue Book and Car Fax. David gets the most credit since he held my hand from start to this day if I need it. I purchased the best after market warranty Endurance 2 Level 4 Supreme to care for my White Benz in the event that anything may go wrong. It is a used car after all yet it is hard to tell. They really took great care of me and I appreciate them so much. I will be back to purchase again and I recommend them to everyone looking for not just a great car but a great experience made easy and understandable.
Whoever the owner is of this car dealership you might want to show some appreciation for your employees who have made me and other so happy as buyers who don't even know what buyers remorse is. ahahaha
David, Nick, Brendan, Yancey, and Blake are awesome. Thanks guys for everything and my baby is purrrrrring like a Lion should!!!!! ahahahaa
IT Tony Robinson
Anthony M. Robinson
Washington, D.C. 20020
Other Employees Tagged:
Russ Yapparov ,
, Brendan, Yancey, and Big Blake!!! 💯🤝🤝
"Art was very helpful. Great communication. We have made..."
Art was very helpful. Great communication. We have made several purchases through Trust Auto. Each vehicle we purchased were of great quality. This purchase was a Merecedes Benz and a very easy tranaaction. We are very saisfied with the process we experienced.
Art thank you for staying late to get the details hashed out. Truly a professional quality.
"Alex was extremely helpful during my transaction as..."
Alex was extremely helpful during my transaction as several issues came up throughout. He was very professional and he tried, and succeeded, to make my experience a positive one