Alex Veldhuis

My experience at this dealership was great. I'd been searching for a car for over a month, and had some bad experiences with high pressure sales tactics, but Hannah and the rest of the team was I'd been searching for a car for over a month, and had some bad experiences with high pressure sales tactics, but Hannah and the rest of the team was easy to work with and straight forward. I love my new car! The only sour note was Manager Alex saying I couldn't put a deposit down if I wasn't 100% (I was asking to take it to my mechanic for an inspection.)- if you trust your mechanics at Brookdale Honda and the inspection process, then my mechanic will come back with approval and I'll be buying the car. Which is exactly what happened, but if felt unnecessarily stressful. More

by 2019 honda fit Verified Customer Verified Customer

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It is Always a good experience. There are Accurate wait time estimates to the time of completion There are Accurate wait time estimates to the time of completion More

by KHEMKER Verified Customer Verified Customer

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2018 Honda Fit Sport. Transmission blew up at 118,000 miles. Had towed to my regular mechanic. This was his diagnosis after taking it apart and inspecting. I bought a Ho Transmission blew up at 118,000 miles. Had towed to my regular mechanic. This was his diagnosis after taking it apart and inspecting. I bought a Honda specifically due to their reputation to being "bullet proof". Thought this may be an outlier, and even though it's just above the typically 100k drive train warranty they could at least help a customer with something. So I called corporate Honda. Told them the diagnosis from my shop, mileage, regular maintenance including full 100k maintenance done at 95k which included a transmission fluid flush. They said, "To cover anything it will have to be brought to a Honda dealer." Figuring with the information I told them they would help with something. Paid to have it towed to Honda dealer. Exact same diagnosis. After being the middle man and corporate telling me they won't call the dealer twice, and the dealer calling me asking what corporates doing, I finally spoke to a manager at the dealer and asked why I had to have it towed to Honda if they won't talk to each other. Manager said, "That's not true. We talk to each other all the time." Then why am I talking to you right now instead of you to corporate?! Right after I'm told corporate won't do anything and if they'd like me to have them to replace the transmission. At this point I don't trust thier customer service, professional ability to do anything, or their product. So I have to pay once again to have it towed back to my mechanic. I call corporate Honda for the reason why they had me tow it to the dealer if they wouldn't help with anything anyways. Their excuse was, "It only comes with a 60k power train warranty." So I ask if it's a normal thing that their transmissions blow up at 100k. Honda couldn't have an answer for me. I felt very taken advantage of. It seems as though Honda products have gone from most reliable to least reliable and profit is more important than customer service. Unfortunately I will never buy a Honda again, and this situation will have to be a topic of discussion when anyone mentions buying a vehicle. Extremely disappointed with quality of product and customer service. More

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Excellent sales team that was efficient and willing to work with us. Very transparent buying process and competitive rates. I would highly recommend Luther Brookdale Honda. work with us. Very transparent buying process and competitive rates. I would highly recommend Luther Brookdale Honda. More

by G.KOPITZKE Verified Customer Verified Customer

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I enjoy every aspect of owning my Honda, and that's all thanks to the amazingly direct service Luther Brookdale provides. From choosing & purchasing my vehicle with the help of Alex V. (Who I see has been thanks to the amazingly direct service Luther Brookdale provides. From choosing & purchasing my vehicle with the help of Alex V. (Who I see has been promoted to Management - Congrats!) two years ago, I couldn't be happier! My Civic is a sound investment, and I feel confident in the dealerships care of me my future. Scheduling and completion of routine maintenance with the help of Ally B, Charlie C, and all of their professional team has been a breeze. When it's time to upgrade, Luther Brookdale will definitely be keeping my business. More

by Letrice J. Verified Customer Verified Customer

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All very nice and easy to work with! I was about to get in and out in a very timely manner as well! 10/10 would recommend this dealership. in and out in a very timely manner as well! 10/10 would recommend this dealership. More

by STEPHANIE.VELDHUIS Verified Customer Verified Customer

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Good experience purchasing my Honda CR-V thru Alex Veldhuis and Marwan Mehey . Have not needed any service yet . My sales person is not listed Veldhuis and Marwan Mehey . Have not needed any service yet . My sales person is not listed More

by KENDRA2424 Verified Customer Verified Customer

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The sales manger there sucks xxx I would never buy anything from them and my friends and family also. I’ll tell everyone that ask me where to buy a Honda I’ll send them somewhere els. I already sent 1 anything from them and my friends and family also. I’ll tell everyone that ask me where to buy a Honda I’ll send them somewhere els. I already sent 13 people somewhere els to buy a Honda I hope they go out of business!!!!! More

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Everyone who I worked with at Rudy Luther Honda was supportive, knowledgeable, friendly, and went out of their way to make me happy. I will definitely return the next time I need a new car. supportive, knowledgeable, friendly, and went out of their way to make me happy. I will definitely return the next time I need a new car. More

by NITELITE68 Verified Customer Verified Customer

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Found a good deal!! I was able to find the perfect deal for the car I was shopping for. The dealership worked with me and provided a plan that best suited my budget with I was able to find the perfect deal for the car I was shopping for. The dealership worked with me and provided a plan that best suited my budget with the down payment. I would recommend the dealership and am very happy with my experience at Luther Brookdale Honda. More

by Darsh Verified Customer Verified Customer

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