"Excellent service!! Excellent sales person, fast,..."
Excellent service!! Excellent sales person, fast, friendly, I highly recommended this place, very nice, clean, they work with you, Excellent customer service. The sales man showed me options but when I saw the Jeep I wanted I didn’t want to see anymore, so we did the paper work and I’m a very happy customer
We got there late but Mike had everything ready!
Went in to see Steve Krantz and got the money taken care off!
Saw Alex Verna for a few extras and Voila we are on the road!
Kudos to the Whole team!
- Emily M Thaler
My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my appointment I waited for a half hour and was then told the air bag was not in stock. I was told they would order it for me and I would have to reschedule another appointment. No one ever called me and I called 3 weeks later and still the part was not there. They ordered it again and no one called me. I tried calling again and still there was no part and I was told they had given it to someone else. I was assured in March that this time they ordered it, and they scheduled me an appointment. I made another appointment and was told it would take a few hours. I dropped it off at 11 and called 4 hours later and it had not even been started. I asked if it would be done by 5:30 and they said they didn't know. I was never told it was an overnight service. They told me if I needed the car they could quick put it back together and they could reschedule me for another day. Finally I tried rescheduling a 3rd time and called to confirm and the manager told me the part was not available and that I would have to wait a week and schedule another appointment. I have never received such inconsiderate statements and service. I was more than patient and clearly taken advantage of because it was a recall. I also tried asking to speak to a manager when I visited and was told I couldn't speak to one and was just directed back the same representatives I already tried talking to.
Other Employees Tagged:
"excellent service as usual "
is the best service advisor for my corvette and
service is stellar , and care taken to make sure I'm happy is by far the best experience
my company vehicles are supported by Phil Babcock and his team
absolutely no issues
Phil understands I need the vehicles and he gets the service done quickly