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Alexander Downey
Alexander Downey, Service Advisor, Heritage Chrysler Dodge Jeep Ram Parkville
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Alexander Downey

Service Advisor

Heritage Chrysler Dodge Jeep Ram Parkville

9219 Harford Rd
Baltimore, MD 21234

Contact Me

Welcome to Heritage Service Department. Myself and the rest of our team here are more then happy to help you and any car issues that you have. If you like to set up an appointment with me or any of other service advisors. Go onto Heritage Parkville website to set up! Thank You!

Dealership Experience

1 yr

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4 Reviews of Alexander Downey

October 26, 2018

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"Excellent service and communication"

- Tomdrz

My service rep Alex Downy was excellent in his communication and people skills. It was a pleasure getting our vehicle serviced at Heritage. I'm looking for a long relationship here. My next vehicle purchase will be here. Thank You, Tom Drzewiecki

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Yes

July 16, 2018

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"Home Run"

- Jeannette

Life sure can throw us a curveball from time to time, Steve Knolk is the go to manager at Heritage Chrysler in Parkville Md that hit a home run for me. He took the time and listened and went above and beyond for my needs. Again many thanks, J. McCrobie

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Yes

Other Employees Tagged: Kurt Anderson , Steve Knolk

Jul 20, 2018

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 10, 2018

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"Service"

- Jjd585

Alexander Downey is probably one of the nicest people I have dealt with in the service department. He is always courteous and professional. He really treats you like your his only customer.

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Yes
May 11, 2018

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Heritage Chrysler Dodge Jeep RAM Parkville

May 03, 2018

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"Customer service"

- Terry

I came to the dealership at Parkville to get my car fixed. I was lucky enough to have Alex Downey as the customer service Representative. He was incredible he went way above and beyond my expectations went out of his way to pick me up from my home which was a little further then they normally drive he was very kind courteous and respectful of my time as I needed my car for work. I am in the service industry For more than 30 years and I know good customer service.....

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Yes
May 07, 2018

Heritage Chrysler Dodge Jeep Ram Parkville responded

Terry, we're so glad that Alex was able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

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