"Had a very pleasent car buying experience "
Professionalism at its finest , a knowledgeable staff and friendly and honest , take the time and work your numbers and if the deal fits they are most happy to work with you, would highly recommend this dealership
Other Employees Tagged:
Eric Williams and Moe and Mike
"Skeptic at first "
My husband had been dealing with Alicia and had scheduled to meet with her. We did not find out until we were en route to the dealership that we were passed on to someone else, Doug. Alicia should have made it clear to potential customers that she would not be dealing with us before the meeting was scheduled and when she showed face to shake our hand. I thought that was a very shady act on her part.
However, Doug was great to work with. He got me the car I wanted at a decent price. He explained the vehicle in depth to me & made me feel comfortable with what we were purchasing...thank you Doug!
"Horrible customer service"
I will start by saying i wanted to keep my money with american cars after all my life purchasing cars from overseas. I purchased 2017 dodge durango. First day of pickup i was able to drive it home, second day absolutely no cool air coming out. Called to get the car fixed, they couldnt see me untii the following week mind you the car has 7 miles on it, they should have been apologizing up and down for this to be happening. I get the car in, they said a wire was not connecte, i am ready to go, for 2 weeks, we heard hissng sounds, like something was coming out of the vents,mind you i have 3 small kids and we hear this sound, we call again on june 19th, they couuldnt get my truck until July 10th, pretty scary to know that so many dodge cars need to be cared for. So what i have learned is i woud never ddeal wiith dodge again.
Oh and i also realized upon reading the reviews that the manager has apologized regarding some of the bad reviews. Heres a little pointer rather than write apologies, call people back, as i left 4 yes 4 messages for the manager to call back with no call back. Its a shame your supposed to enjoy your new vehicle but you can't because its in for service twice in less than a month. Island dodge should have taken care of this probem. a phone call was already submitted to headquarters. Doctors have already been aware of the hissiing and aroma coming out of my vents. This is a serious matter that ISLAND DODGE just threw under the carpet. Made a sale, and moved on to a next victim.