Allen Belcher | Page 21

Amazing service! Visited the dealership in the middle of the coved pandemic, and was a little nervous. I was pleasantly surprised! It was appointment only and social Visited the dealership in the middle of the coved pandemic, and was a little nervous. I was pleasantly surprised! It was appointment only and social distancing was being observed. I was the only customer for that time. The sales team were extremely attentive and went above and beyond to help me surprise my daughter with a new car. I have purchased cars from them before and will continue to purchase. It was a long day due to some technical issues. They supplied dinner for myself and children at a local restaurant that was providing carry out! Thanks for an excellent experience! More

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Excellent Customer Service !! Chris, Asher & Allen thank you ! You went above and beyond to make my car buying experience go very smoothly thank you for staying late and accommodating my needs. I love my you ! You went above and beyond to make my car buying experience go very smoothly thank you for staying late and accommodating my needs. I love my new Mercedes! More

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Professional and caring. They made it work A local dealership with modern facilities and pleasant caring personnel. We had specific needs regarding the the way the purchase had to go and they A local dealership with modern facilities and pleasant caring personnel. We had specific needs regarding the the way the purchase had to go and they worked with us. We left in a new vehicle that met our needs and we were happy! More

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Highly recommend We recently traded in our car and went straight back to our original salesman, Andy Gallagher. Andy is personable and professional. He delivered wha We recently traded in our car and went straight back to our original salesman, Andy Gallagher. Andy is personable and professional. He delivered what he had promised and we drove off the lot with a new vehicle that was exactly what we had wanted. The entire dealership staff is fantastic, as is their service department. More

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Dean and Brian Took very good care of my wife Carmela Brian and Dean made my wife very happy with her 2019 A220 Mercedes they were very pleasant and professional. I would recommend anyone to this dealersh Brian and Dean made my wife very happy with her 2019 A220 Mercedes they were very pleasant and professional. I would recommend anyone to this dealership. Allen was very friendly and professional also More

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Andy, Allen and the parts team all were very professional. I bought sight unseen, but the process was easy on the phone. Missing owners manual was replaced promptly. Thanks professional. I bought sight unseen, but the process was easy on the phone. Missing owners manual was replaced promptly. Thanks More

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Pleasant experience from start to finish Jim Holthaus did an excellent job from the first communication to us driving our new car off the lot. Had a couple questions the next morning and got Jim Holthaus did an excellent job from the first communication to us driving our new car off the lot. Had a couple questions the next morning and got right back to us. Allen Belcher was a pleasure to deal with when signing papers. Nothing was a hard sell, and the dealership does a great job of making you feel comfortable during the process. Will buy again from Mercedes Benz of Annapolis in the future. More

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Ron, went above and beyond to make sure we were happy with our purchase of our new car. He is personable and always available for us when we had any questions. He made our experience a very enjoyable o with our purchase of our new car. He is personable and always available for us when we had any questions. He made our experience a very enjoyable one. He also helped me learn all the new technological equipment in my new vehicle. Great guy!!!! More

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Fantastic...easiest and shortest purchase I've ever made Mercedes of Annapolis made me feel welcomed and no stress in talking with sales representatives...met immediately and warmly greeted me and my daughte Mercedes of Annapolis made me feel welcomed and no stress in talking with sales representatives...met immediately and warmly greeted me and my daughter upon entering the dealership last Saturday. Andy Gallagher was fantastic about working with me and answering all of my questions for what was in the realm of the possible for trading in two cars. He walked me through what needed to be done, asked me what I was looking for in a new C300, and found one matching my requirements in a nearby dealership. After concluding this was the car for me, he provided me the needed documents for my signature to bring the car to Annapolis. Throughout the week, he kept in touch and let me know of other documents needed for the purchase. When I arrived for my appointment the next Saturday, he was ready and waiting for me and my wife. While signing the documents, he engaged with us in good conversation to keep things light and least stressful, which I found quite refreshing as compared to other dealers. He ensured I went to see Allen for the financial paperwork, and he too, went through everything in detail while also engaging in light conversation. After signing all the documents, Andy worked with me to get connected with My Connect (I'm not the most tech savvy person), but he helped me to ensure I was fully connected before we departed. He went through the car's functionality with me, showing me the details necessary to navigate all of the apps, to include patiently (and I mean patiently) when working to get my and my wife's cell phone connected. Lastly, Mike Herron came out to thank me for my business. Overall, I had a fantastic experience with Andy, Allen and Michael today, and drove away with an absolutely gorgeous Lunar Blue loaded C300 4Matic. I would come back to Andy, Allen, and Michael for my next Mercedes!! More

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I purchased a GL63 AMG CPO from this dealership from 200 miles away. Communication was great - fast - efficient - and they covered my rental car to get to the dealership. I had my family at a hotel waiting miles away. Communication was great - fast - efficient - and they covered my rental car to get to the dealership. I had my family at a hotel waiting for me so I was in and out in under 20 minutes. Mia was phenomenal and responsive via text and phone as I was working through the transaction and the finance manager Allen was great to work with. Gorgeous location - great vehicle - A+. I will buy my vehicles from this dealer going forward even though the location is far from home. More

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