"Professional, Patient, & Friendly"
My son and I brought his car in for service and enjoyed the service that we were given. Alphonse Warner assisted us with a smile. He was very pleasant, professional and knowledgeable as he answered any questions that we asked him. We give Alphonso an overall five star rating. We also give the Customer Service (2 young ladies receiving the service payments), an overall five star rating. Thank you.
"Great deal, good service"
I have recently purchased a new 2018 Toyota Corolla from Owing's Mills Heritage. Will Brown helped me find the right one, made sure I knew all the available features of the vehicle during the test drive, made sure all of the numbers were totally transparent, and got me more value for my trade in on my old Toyota Corolla. The only unfortunate part, which was no fault of the dealership, was a manufacturing error in the vehicle. I had it towed in and both Will and Alphonse made sure that everything was taken care of and were extremely apologetic (again, even though it was not their fault at all). It affirmed that they truly care about my overall experience and I felt like I was treated with a great deal of respect. I would strongly recommend anyone here for a good price on new vehicles and great customer service.
"Excellent and friendly service"
I didn't have an appointment . I drove in and Alphonse quickly diagnosed my problem, gave me an accurate time for the repair to be made , and an accurate estimate of the cost.
You treat customers with royalty,
"Always a pleasurre doing business."
I've been a customer since 2004. I prefer to deal with Leo or Alphonse because they know me and I trust them. I can count on a call back and they always make time for me. I have a 2004 Highlander and a 2015 Rav4.
I came in to get an accessory for my car just because I was in the area. Mr. Alphonse happened to be walking by and saw that I looked confused. I don't even know if helping me was part of his job responsibility.. but he made sure I found what I needed & did it with a smile. I don't usually write reviews, but I will definitely be back when I need my car serviced.
I wanted to just take a few moments out to inform you of the great service provided by Alphonse. Alphonse understands that I drive quite a lot and he does the best to inform of me of what I need and things to do in the future. I really appreciate you guys having an employee like him, that's what keeps me coming back. I also make sure I recommend him to anyone who needs Toyota Service.