Amador Juarez | Page 8

I purchased a 2021 ram1500 from this dealership through Amador, my sales person. He told me the truck had been tinted by the dealership, had some kind of paint protecting package, wheel locks, and nitroge Amador, my sales person. He told me the truck had been tinted by the dealership, had some kind of paint protecting package, wheel locks, and nitrogen in the tires for a dealership upcharge of $1500. Upon looking at the truck, it looked clean like all new trucks do. However the windows didn't look tinted at all. It looked like privacy glass. I stated this and was assured it was tinted because this dealership tints every vehicle they get and they do a paint protection package and nitrogen on every vehicle. I took the salesman word and bought the truck. A few days later i speed in to a tint shop and asked about the windows. They told me there was zero tint on the windows and i had privacy glass which is installed at the factory. Sure enough, we pulled up my vin on the fca website and there it was listed as factory installed. The tint place also showed me the was no sort of paint protection. No wax, no nothing other than factory clearcoat. The truck did look like it had been run through a car wash though. I work on lackland and had the air in the tires tested and was told there was a small concentration of nitrogen, what you'd expect if the tires were just topped off with nitrogen added to the already existing air. It does actually have wheel locks. I contacted Amador several times with no reply.finally i got him on the phone one day and asked if maybe my truck never got paint protection and tint. He kept telling me it did and he would provide my service records. That was over a month ago. I have contacted fca dispute resolution but they're not much help. I have left 2 messages for the sales manager with zero reply. I was conned out of the cost of tint and "paint protection" by this dealership. They were great with communication when they kept asking me to give them 5 stars....now they're silent. I have an appointment at my base legal office in 2 weeks to see what legal options i have since this dealership refuses to communicate with me. Be very careful if shopping here. They might have a good selection and average prices, but they can be shady as you can see. If this issue gets resolved i will edit this post but as of now id give them 0 stars if i could. Christopher from the dealership reached out and handled this situation prompt and professionally. I have updated the rating to reflect this. Thank you for your help Christopher. More

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Friendly dealer provided a great buying experience for my first jeep! Answered all of my many questions, even after I drove car off the lot. Awesome dealer! first jeep! Answered all of my many questions, even after I drove car off the lot. Awesome dealer! More

by Vickie Verified Customer Verified Customer

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Awesome service, patient, they work as a team. Very informative and knowledgeable about the stock of vehicles they have. informative and knowledgeable about the stock of vehicles they have. More

by SSG.M.WEBSTER Verified Customer Verified Customer

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Great costumer service, good trade in, goog services, nice car,truck and suv, the grand cherokee l is the best option nice car,truck and suv, the grand cherokee l is the best option More

by deltorocolorado Verified Customer Verified Customer

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Fast service. No waiting.friendly people. Good price on all cars and trucks.large selection. all cars and trucks.large selection. More

by Rbburge Verified Customer Verified Customer

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Great service and very dedicated staff to help you find exactly what you are looking for in a vehicle. exactly what you are looking for in a vehicle. More

by rayrayh_22 Verified Customer Verified Customer

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My experience shopping for my new vehicle was exciting. My salesman, Amador Juárez, was very knowledgeable and answered all my questions. He made purchasing my vehicle very pleasant, paperwork was done qui My salesman, Amador Juárez, was very knowledgeable and answered all my questions. He made purchasing my vehicle very pleasant, paperwork was done quick and I was very pleased with the professionalism of my salesman and his team. I would definitely recommend this location and definitely recommend Amador Juárez as your salesman! Thank you Amador for helping me get into my 2021 Dodge Charger! Loving my new ride! More

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Very friendly Nice and very helpful Amador Juarez was on Very friendly Nice and very helpful Amador Juarez was on point with his assistance on helping me choose the right vehicle. I would recommend him Very friendly Nice and very helpful Amador Juarez was on point with his assistance on helping me choose the right vehicle. I would recommend him More

by sabrinacc0 Verified Customer Verified Customer

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I went in knowing exactly what I wanted and the staff there was able to help with everything. They were able to make it fast and easy. Great service there was able to help with everything. They were able to make it fast and easy. Great service More

by UVALDO_210 Verified Customer Verified Customer

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The sales department is and finance department fantastic. However, when it comes to the service advisor I had made this a horrible experience. The person never asked if I had a warranty, and fantastic. However, when it comes to the service advisor I had made this a horrible experience. The person never asked if I had a warranty, and I always had call about my own vehicle. I had to call every day. I only got two up dates and then I got nothing. More

by Chrisirvin34 Verified Customer Verified Customer

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