Amanda Shaw

The service dept. is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another m is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another mechanic. They both diagnosed the same issue. When fixing the issue, they caused more damage to my vehicle and denied ownership of doing so. Refused to do the right thing and cover the $5,000 expense. Spoke to several other mechanics who specialize in that area and they all agreed the service dept. caused the problem. Machen’s VW agreed to not charge me for labor fees, but they should have covered the entire expense. Since then I’ve heard about other issues from individuals, such as not completing their full inspections that were paid for only to have that person return to get issue resolved. Another individual was told there was a recall that had expired and would cost them $700. Only after doing their own research it was discovered their vehicle didn’t have a recall. I’m not sure where the breakdown is occurring in the service dept. I know the service manager lied to our face and changed her story several times to get them out of paying for their error. I spoke to the general manager, who covered for the service department as well. Regardless, I highly recommend that you go elsewhere if you need a mechanic. It’ll save you money and frustration if you do. More

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They’ve done a lot I’ve worked for my little Volkswagen. It runs great. Gotten a few extras on it and it’s always been perfect. It runs great. Gotten a few extras on it and it’s always been perfect. More

by mdbeaver1420 Verified Customer Verified Customer

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work was done in a timely manner and was fairly priced. Will be back for all routine maintenance. Will be back for all routine maintenance. More

by joebillallen Verified Customer Verified Customer

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Straightforward customer care. Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers More

by Brianpetersen173 Verified Customer Verified Customer

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Quick and easy experience Car was in and out and price was fair Service was friendly was fair Service was friendly More

by Alake1212 Verified Customer Verified Customer

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Great service from Volkswagen as always. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals. More

by amylou2804 Verified Customer Verified Customer

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JM Volkswagen made the purchase of our new vehicle easy and seamless. The whole dealership was very helpful during the process. We were very happy with our purchase and sales person Michael. We would lik and seamless. The whole dealership was very helpful during the process. We were very happy with our purchase and sales person Michael. We would like to thank Raven DeBates for referring us to the dealership. More

by paula.debates Verified Customer Verified Customer

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Did the job we asked for and didn't push unnecessary repairs♥️ They recommended but not pushed. Thank you repairs♥️ They recommended but not pushed. Thank you More

by tondelayo1 Verified Customer Verified Customer

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Service department’s Amanda is fantastic and truly understands her business! Salesman was helpful and not pushy. Overall good people there. understands her business! Salesman was helpful and not pushy. Overall good people there. More

by ARTMCD0 Verified Customer Verified Customer

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Very good dealership and it’s workers have good human relationships with it’s customers. relationships with it’s customers. More

by pnonguin Verified Customer Verified Customer

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