Epic Cadillac

BAIT AND SWITCH BEWARE!!!! IF U DEAL WITH THEM GET IT IN WRITING DONT BE LIKE ME THINKING ITS CADILLAC AND THEY WILL HONOR THEIR WORD!!! JUST A TYPICAL DEALER TRYING TO MAKE A QUICK BUCK AND NOT CARING ABOU WRITING DONT BE LIKE ME THINKING ITS CADILLAC AND THEY WILL HONOR THEIR WORD!!! JUST A TYPICAL DEALER TRYING TO MAKE A QUICK BUCK AND NOT CARING ABOUT THEIR BRAND OR EITHICS Allow me to explain my Experience.. first and foremost this has nothing to do with the 2 sales guys who helped me, Rob ( previous employee) and Minh who were both great and kept me in the loop through the whole process. I'll start at the very beginning. Back in January 2021 my wife and I decided to buy an Escalade. We went to Woodland, Roseville and Epic... all the sales people were great. We decided to go with Epic because of the way we were treated there by Rob not being pushy or anything. As everyone knows there is a shortage of Escalades and all of them had mark ups. Back in January 2021 dealers were like if you order it, you don't pay mark up. So finally we decided in the beginning of march to place an order for the Escalade ESV. We knew that going with Epic we would have to wait a little longer since they were a smaller Franchise but we still went with them because of the great customer service we received from Rob. So we placed the order and Rob kept us updated on available Escalades but they always had a mark and Rob would tell us if you wait for yours there is no markup. About 2 month or so later we stopped hearing back from Rob. Few weeks after that we decided to call and see what's going on. we found out Rob no longer works there and they set us up with a new Sales guy Minh who by the way was also great. He would always call when an Escalade was available that a customer decided not to purchase and would tell me there would be a markup on it around $5k-15k. I would get the same answer if I wait for the one we order there wont be a markup. this happened for a few months and Finally Dec 7th I got a message that our order was finally being built but it no longer had Supercruise and automatic steps. We thought about it and even though it wasn't built the way we wanted it, we decided on getting it. so I told Minh lets start the paperwork and send me some numbers. I filled out the credit app. and they sent me the numbers and I noticed there was a $10k mark up. so I called Minh and he apologized about it but said that management is marking up everything and he couldn't do anything about it. I asked him when will the GM be there so I can talk to him he said Friday (Today), so I made the 45 min drive to go talk to him. I arrived met Minh and again super nice guy understood my frustration and said I spoke to my manager he said they will drop it to a $5k Mark up I explained to Minh that at this point this isn't about the Money its about what was said/promised to me when I placed the order which was I wouldn't pay a mark up. If I had to pay a markup I would of bought months ago and got exactly what I wanted instead of settling for one that isn't even built to what I wanted. Minh understood my concern and called on what I'm guessing was the manager named Sean he came and told me the same thing that well u ordered a 2021 and getting a 2022 so we have to charge you a markup. I explained to him that even though its a 2022 its not coming with what I ordered and yet I'm still willing to buy it for MSRP I'm not asking for a discount I'm just asking for what 3 people in your store told me (including the person who took my deposit) he said that the normal markup is 10k and I can do for you is $5k. I again explained my concern that u guys told me 10 months ago that I wasn't going to pay a markup if I waited, which only to find out I have to pay a markup... he then said I haven't sold an escalade for MSRP and don't plan on doing it. I told him so if you guys aren't going to honor and what 3 people in your dealership have been telling me for months then I'm not buying it. He said no problem we can return your deposit. In summary this management would not honor what they told me and didn't care whether I bought or not. Unfortunately when I made the deposit I didn't get anything in writing thinking I'm buying a Cadillac, so the dealership would be professional and that I'm dealing with a luxury car company only to find out they are the same as the rest. All I can say is if you decide to purchase anything from hear or order any vehicles get it in writing or they will bait and switch you after 10 months of patiently waiting More