"My first bad experience with this dealership!"
Appointment was made 10:30am to service my vehicle. Amber (service consultant) did not inform me ahead of time that they need to reorder the part needed and it will take some time. Past 3pm i got my vehicle and noted a linear scratch on the driver’s passenger side. I immediately informed the service consultant, and without looking at my vehicle she told me that she will call the manager. While waiting beside my vehicle another staff came and asked what is my concern. I have shown him the linear scratch that my vehicle obtained from fixing the door edge guard by their service dept. He checked and buffed the area with polish cream and the linear scratch went away. After the problem has been resolved, manager Adam Bennett finally came with a piece of paper and told me that the scratch was there prior to service. I just looked at him and told him that it was a big LIE because i was with their staff when they checked in and inspected my vehicle. I even asked him to call the guy that checked me in. And his next statement is, “it was computerized when they detected the scratch”- another lie to cover another mistakes. I am trying to control myself but, i lost my respect with this manager and don’t want to say a word. Also, i forgot to thank the staff who buffed my vehicle and just leave the facility. To the manager Adam Bennett, you have succeeded to ruin my day and make me feel stupid but, let me remind you - “Your SOUL is more important than your job. “
I had a great experience purchasing a new RAV4 recently. Mukesh was very knowledgeable and patient, and went the extra mile to make sure I was satisfied. I also appreciated all of Gabbi's assistance with my aftermarket needs. Everyone at Toyota of Naperville is extremely friendly and easy to work with.
"New Car Purchase"
Staff members go out of their way to make sure customer is pleased with his or her purchase. I am satisfied with my new Camry!
"Always an exceptional experience"
I'm recently on my third lease with Toyota of Naperville. Not only because we prefer Toyota, but because each and every experience is outstanding from the time we walk in until the time we leave. We've even moved a couple times in between and no matter how far away we live, we make the commute in to this location each time!
This past weekend, we had the pleasure of meeting and working with Jacob. Not only was he professional, he treated us like more than just customers. He was helpful, patient and efficient, all the while making us feel like we were a part of the Toyota family. He answered our questions honestly and we walked out with the perfect car based on our needs. Jacob's positive attitude and warm disposition are very much appreciated. We couldn't be happier!
What might normally be considered a grueling day spent at a dealership is always anything but when we go here . This team makes sure you're comfortable and engaged, which I'm sure isn't always easy to do, especially on a busy Saturday. Highly recommend!
- truckguy jerry j
Awesome dealership. very professional service. met my needs...got a great Tacoma truck.
the sales team, after market team and service team, I can" say enough great things about all of them.
they make you feel like family thanks to all.
Very positive experience from start to finish. This has been the best new car buying experience of my life and I would definitely recommend them to anyone.
"Great car buying experience"
Jalen Love did an excellent job working with us as we viewed and test drove a few Toyota Corollas. Answering our many questions without the sales pressure you might have experienced elsewhere. If you're looking for a new (or used) Toyota, I definitely recommend calling Jalen!