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Amy Trotter

Overview Reviews (58) Inventory (124)

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Amy Trotter

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.8

58 Reviews

Overview Reviews (58) Inventory (124)

4.8

58 Reviews

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58 Reviews of Amy Trotter

December 04, 2025

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Employee Rating

It was great! Everything went smoothly and in good time...the whole experience was great Everything went smoothly and in good time...the whole experience was super Everything went smoothly and in good time...the whole experience was great Everything went smoothly and in good time...the whole experience was super great More

by amandajohnson0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Dec 07, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Fantastic to hear everything went smoothly and right on time. We’re glad the entire experience stood out in such a positive way and appreciate you taking a moment to share it. Looking forward to your next visit!

December 01, 2025

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Employee Rating

I had a recall and they got me in right away and had it fixed within an hour or two. fixed within an hour or two. More

by troys1angel

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Dec 03, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Glad to hear we were able to get you in quickly and take care of the recall without delay. Thanks for sharing your experience — we appreciate you!

November 28, 2025

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Employee Rating

I had great service. Everything was completed as asked . I will be back for another service Everything was completed as asked . I will be back for another service More

by tadastubbs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary

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Dec 01, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Glad to hear everything was taken care of just the way you needed. We appreciate you trusting the team and look forward to seeing you again at your next service.

November 17, 2025

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Employee Rating

I found the staff to be friendly and very knowledgeable. The service was exceptional and timely, The service was exceptional and timely, More

by Jerry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Great to hear the team made such a positive impression. Friendly, knowledgeable staff and timely service are exactly what we aim for, and we’re glad it came through during your visit. Looking forward to helping again next time.

November 14, 2025

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Employee Rating

There was a mix up between the person that took my call, the service writer didn’t get the message till late that afternoon, but we got it worked out, my truck was finished earlier than expected. the service writer didn’t get the message till late that afternoon, but we got it worked out, my truck was finished earlier than expected. More

by mike.petty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Thanks for sharing this. Sorry for the mix-up on the initial message — that’s not the kind of hiccup we want you to deal with. Glad to hear the team was able to get everything sorted out and even finish your truck earlier than expected. We appreciate your patience and are glad it worked out in the end.

November 14, 2025

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Employee Rating

No problem with my vehicle, so far, good job. Friendly, helpful staff keep it up. Friendly, helpful staff keep it up. More

by pmpffit

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Great to hear everything is running well so far. The team will appreciate the shout-out — they work hard to stay friendly and helpful. Thanks for the encouragement!

November 03, 2025

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Employee Rating

Very nice and quick Nice lounge room to wait It was very good Great service department very good Great service department More

by Betty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 09, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re happy to hear you had a quick, comfortable visit and enjoyed our lounge while you waited! Thanks for the kind words about our service team!

October 31, 2025

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Employee Rating

Did not like the way they treated me and didn’t want to give my truck back till extended warranty paid said they would hold it give my truck back till extended warranty paid said they would hold it More

by Jlbroom0079

Verified Customer

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Nov 10, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re very sorry to hear about your experience and how you felt treated during your visit. That’s not the level of respect or communication we expect from our team. We’d like the opportunity to look into this further and make things right—please reach out to our GM, Travis, who would like to discuss this matter.

October 30, 2025

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Employee Rating

The staff was helpful and courteous. I was pleased that I got an appointment for the repairs so soon. I was pleased that I got an appointment for the repairs so soon. More

by linreg20

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Nov 09, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear our team was helpful and accommodating with your repair appointment! It’s great knowing we could get you in quickly and take care of your needs.

October 27, 2025

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Employee Rating

They let you know the issues with your car , and I appreciate that wanting to keep my car up and on the road . appreciate that wanting to keep my car up and on the road . More

by rcraft59

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Oct 28, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear that! Keeping you informed and your vehicle running safely is always our priority. Thanks for trusting our team to take care of your car!

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