Andre Gayle | Page 2

I've been a loyal Annapolis Subaru customer since 2010. I recently purchased a Subaru Crosstrek Wilderness from Annapolis Subaru. Christina Newcomer was the Sales rep who helped me out through the initia I recently purchased a Subaru Crosstrek Wilderness from Annapolis Subaru. Christina Newcomer was the Sales rep who helped me out through the initial portion of the sale. She is a very humble and patient sales rep. She went through ALL the steps necessary in keeping the customer happy from offering drinks, working the sale with the management to showing me around the facility, although I was familiar with the building. BUT I actually learned at least one thing new about the place when she showed me around; and that was the revamped Service Dept drop-off garage. While I was waiting for my pre-ordered Crosstrek Wilderness to arrive, Chris went on vacation and her Management Dept team member, Andre Gayle took the helm while she was away. It so happened that my wife had to take her Impreza up to Annapolis Subaru for service and she happened to see my preordered car in the lot. She inquired about it to Andre and he so graciously passed on the information to her to give to me in steps to procure the vehicle. I emailed Andre and he was very prompt in answering any questions I had in procuring the vehicle. Very pleased! When the day arrived to procure my vehicle, Chris completed her portion of the process and then I guided to see Marissa in the Finance Dept. She is a VERY optimistic and friendly young lady! She basically went over all the additional options in terms of warranties and add-ons flawlessly. She didn't pressure me into buying any of the options, but very well planted a seed in my head to give me time to think about them after departure. I made an appointment with Kayla Gent to return to Annapolis Subaru to go over a brief orientation about the features in the car and answer any questions I have about the functionality of any of the bells and whistles in the Crosstrek. When I met up with her, she too was very patient and humble in answering the few questions I did have for her, although it was her first time giving an orientation on the Crosstrek Wilderness. Overall, it became a great teaching moment for the both of us. After I purchased the Crosstrek, I went online to the Subaru Parts site and ordered mud flaps that just the "Crosstrek" logo inscribed on them. I received an email from the Parts Department manager, Chris Parks telling me that those mud flaps may not fit the Crosstrek Wilderness properly. He kindly offered the "Wilderness" version ones, that I didn't notice on the site at the time. I accepted the order change and thanked him for looking out for me during the transaction. Overall, I'm once again pleased with the overall experience I had and will keep returning to Annapolis Subaru! I wish them all the best in their future endeavors! More

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I was not pressured into purchasing a vehicle. I was given and shown patience for my choice(s). I was given and shown patience for my choice(s). More

by MOORMAN127 Verified Customer Verified Customer

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A comfortable experience, not at all pushy, for our first Subaru. Knowledgeable sales staff (Michele), friendly finance team (Marissa), and a top-notch service rep (Shannon). All professionals, and all excel Subaru. Knowledgeable sales staff (Michele), friendly finance team (Marissa), and a top-notch service rep (Shannon). All professionals, and all excellent people. So far, we're quite happy with Annapolis Subaru! More

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Everyone was great there and helped me tremendously. Sophie was a great salesperson and made sure I understood and felt comfortable with every step before moving forward! I would recommend this dealersh Sophie was a great salesperson and made sure I understood and felt comfortable with every step before moving forward! I would recommend this dealership to everyone! More

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Annapolis Subaru made car shopping a great experience. From my first contact with Andrea, to our sales person Emily and Bob in finance. It was a pleasure dealing with them and would highly recommend th From my first contact with Andrea, to our sales person Emily and Bob in finance. It was a pleasure dealing with them and would highly recommend them. More

by wagnolutto65 Verified Customer Verified Customer

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AMAZING EXPERIENCE. All the staff was helpful, polite, and cared about us. Thank You! Much appreciate the quick communication, the honest service that i received and how All the staff was helpful, polite, and cared about us. Thank You! Much appreciate the quick communication, the honest service that i received and how well they were organized from sales, management, and finance they all made me feel welcome! More

by devildog3610 Verified Customer Verified Customer

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Best purchasing experience we’ve had in 40+ years of car buying. They value their customers! buying. They value their customers! More

by Tamgardrive Verified Customer Verified Customer

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Incredibly helpful and friendly staff. Amazing vehicles and features! Financing was easy, and they have dogs! Amazing vehicles and features! Financing was easy, and they have dogs! More

by jillianlamodio Verified Customer Verified Customer

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Great sales department all around. I was torn between a Subaru and something else from a different dealer. Emily wanted to make sure I got the car that was right for me. She literally I was torn between a Subaru and something else from a different dealer. Emily wanted to make sure I got the car that was right for me. She literally did not want me to leave unhappy or with any regrets and made sure I didn’t feel any pressure whatsoever. She did a great job of reminding my why I was considering a Subaru in the first place. I am so happy with my purchase and HIGHLY recommend this dealership. More

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Awesome, perfect service, 3rd purchase with you all. Very happy customer. Keep up the great work! Very happy customer. Keep up the great work! More

by briley1513 Verified Customer Verified Customer

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