I made an appointment to have my car serviced due to a recall. When I called to make the appointment I was informed that the service would take two hours and there was a courtesy shuttle so that I didn’t have to stay at the dealership and wait. When I show up for my pointman at 4 PM with my toddler in tow I am informed that the repair takes 2.5 hours and they close at 6 PM so I will either have to leave my car and pick it up tomorrow or reschedule this appointment. This is ridiculous and a waste of my time. I will absolutely take my business elsewhere from here on out.
"Worst Service Ever"
- Car Owner
Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a simple question over the phone & listening to her tell me that I'm not listening to her, I was finally able to ask my question to her manager. She does not want to listen to anything you say. Only talk over you & interrupt you & tell you how great a job she's doing by saving you a bunch of money on parts that you can get cheaper from ordering online. We were charged parts & labor to fix an error. That part didn't fix it. Then we were charged parts & labor for another part to fix the same error. That part didn't fix it either. Then we were charged parts & labor again for another part to fix the same error. This finally fixed it. It seems their diagnoses is to just change parts. Our vehicle was there 13 days, then we were told it's all done by Andrea Sechrist. After paying for the job, including parts & labor for items that were fine to begin with, we then did an inspection & found out the entire job still wasn't done. Only part of the job was done. She wasn't planning to tell us that another part needed to be ordered. Most unprofessional person in service I have even dealt with. If going in for service, I would recommend getting someone other than her. I highly doubt they could be worst than her.