Andrew Gallagher | Page 8

Do not care about the customer Here is our message we emailed the dealership. No response. There are plenty of Mercedes dealers in this area. Mr Herron, I'm extremely surprised Here is our message we emailed the dealership. No response. There are plenty of Mercedes dealers in this area. Mr Herron, I'm extremely surprised the first emails I received from your dealership following my visit are a request for feedback and information on MB financing, rather than an apology for a shockingly disappointing experience. Several days ago, I expressed interest in the Gray E400 coupe via website. Salesman Andrew Gallagher contacted me and we discussed the car - prior to it going through the certification process. I advised I'd like more details about the vehicle. Once it successfully went through the process, both Andrew and your internet sales manager sent me the vehicle package. Andrew asked if I'd like to set up an appointment to see and test drive the E 400. I said I would, as we live an hour and a half away from Annapolis and wouldn't want to make the drive if the car wasn't available. We set a Saturday morning appointment to make the drive from Northern Virginia. On Friday, Andrew followed up to confirm we'd be coming. I assured him we would and this was exactly the car we'd been looking for. We arrived nearly an hour early for our 10AM appointment, only to be told that the car had been sold the night before.... We were shocked, disappointed, and incredulous that the car would not have been held for our confirmed appointment - especially after repeatedly expressing that we were interested and driving a long distance to see and drive it. Andrew apologized and said the dealership "doesn't hold cars." If that's the case, please help me understand why there wasn't there a disclaimer in our vehicle package or appointment email that said as much. At the very least, I would expect you'd have a system in place to catch that the vehicle was sold and notify those customers with "scheduled, confirmed appointments" that it was no longer on the market. Missed opportunities. Neither of these things happened, we made a 3-hour round trip to be told the car we'd planned to purchase (with secured financing and down payment in hand) was just gone - oops!?! I couldn't believe this was an experience we were having at a reputable dealer of luxury vehicles; what an absolute nightmare. Livid and trying to contain my frustration, I turned to leave. At which point Andrew continued apologizing to my wife and offered to send us to lunch....at 9:15AM. It all felt like a slap in the face and so disproportionate to the wasted time, energy, and unbelievably bad customer service we'd encountered at Mercedes-Benz of Annapolis. As current owners of a Mercedes, activly shopping for another Mercedes, we now know we can cross your dealership off our list of prospective partners in this process. Rest assured that if any family, friends, or colleagues ask for recommendations we'll be certain to steer them to a dealership that honors commitments, values customers time, and treats this important process and the people involved with respect. John and Julie More

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Beautiful dealership and wonderful staff I've owned over 50 cars so far and dealt with numerous dealers in the past but the staff here was by far the best. Really nice facility and Andrew was I've owned over 50 cars so far and dealt with numerous dealers in the past but the staff here was by far the best. Really nice facility and Andrew was really helpful (I'd give 6 stars if I could) No pressure dealership. I'd absolutely buy from them again! More

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Terrance is great! I’ve been bringing my car in there since I bought it in December 2017 about once a month for the car wash as well as service. Terrance has greeted me I’ve been bringing my car in there since I bought it in December 2017 about once a month for the car wash as well as service. Terrance has greeted me by name with a smile each time. He’s got such a great spirit about him. AND he hustles, no moss on him! He’s seems to know what’s going on and any question I’ve had he’s been able to help with. Thanks Terrance, you’re the best! More

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New car purchase The entire staff was very friendly and easy to work with. Made my car buying experience very enjoyable. Would highly recommend the dealership to any The entire staff was very friendly and easy to work with. Made my car buying experience very enjoyable. Would highly recommend the dealership to anyone. More

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Fast and Knowledgeable I had the opportunity to meet Terrence when my new E class's battery was accidentally discharged by a window tint shop. He gave me frequent updates w I had the opportunity to meet Terrence when my new E class's battery was accidentally discharged by a window tint shop. He gave me frequent updates when he was enroute. After he jumped the car, he explained to me what had occurred and what I should do to avoid a similar occurrence in the future. More

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Andrew Gallagher Andrew was friendly, professional, knowledgeable, and respectful. I appreciated he treated me with respect and let the car sell itself. He worked wi Andrew was friendly, professional, knowledgeable, and respectful. I appreciated he treated me with respect and let the car sell itself. He worked with me in the offer that was fair with no pressure. Overall a pleasure to meet and talk with. More

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The best I’ve experienced in 22 years of car buying! Andrew was a true professional! The staff was helpful and polite! From the beginning of searching for my vehicle through purchasing, my experience was Andrew was a true professional! The staff was helpful and polite! From the beginning of searching for my vehicle through purchasing, my experience was amazing! More

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No Hassle All the employees were attentive and informative. They saved a lot of time with haggling and came forth with their best deal right off the bat, which All the employees were attentive and informative. They saved a lot of time with haggling and came forth with their best deal right off the bat, which is greatly appreciated. More

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Gem of a truck Saw a recently posted 1997 Dodge Ram, walked in this afternoon, and walked out a couple hours later with a beautiful truck. The dealer I worked with w Saw a recently posted 1997 Dodge Ram, walked in this afternoon, and walked out a couple hours later with a beautiful truck. The dealer I worked with was amazing to work with, and they treated us too lunch while the waxed, buffed, and detailed the truck another time over. Not only did they provide excellent service, but an excellent vehicle as well! Never once did I feel pressured into my purchase, I’d go to this dealer for every vehicle! More

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Absolutely the best First purchase ever that it took absolutely no time to purchase a vehicle and a Mercedes at that! Great service excellent sales person and great fina First purchase ever that it took absolutely no time to purchase a vehicle and a Mercedes at that! Great service excellent sales person and great finance manager. I will forever return to this dealership. More

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