"This is the worst dealership going they lease you a car..."
This is the worst dealership going they lease you a car and then don’t respond you can’t get in touch with the service dept. They just don’t care once they get your money screw you
"Do NOT take your car here for repair. The service center..."
Do NOT take your car here for repair. The service center does not provide “service”. The advisors are usually nice, but I have never dealt with a group of mechanics that don’t actually fix what’s wrong with your vehicle until I went to this place.
The mechanics diagnosed my vehicle, told me what they believed was wrong, and told me how much it would be to fix it. I pay them over $2400, go and pick it up and can’t even drive my car off the block. They then told me they had to keep it and it would be an additional $785 for engine work. The car STILL doesn’t drive after paying them over $3,200 in total.
Save yourself the frustration and don’t even deal with them.
"scammed by this dealership.... message me to verify"
Hey so here's the full story, and thanks in advance for all those that read and helped.
I live in NY and I Lease my 2018 Dodge Durango GT through a leasing agency. I was in NJ last weekend (as you all know NJ is the only state that doesn't allow drivers to fill up their own gasoline, an attendant must do it) and went into a gas station to fill up (I have the receipt) and drove away. I had used the car for that drive from NJ to NY and for a couple days following. Parked my car outside my house in NYC on the night where the polar vortex was to take place. Outside temp real feel were about -20 at the time. The next morning my car wouldn't start, my personal thoughts was that the cold was causing this problem to occur, however the next day when it was slightly warmer (6 degrees) the car wouldn't start either, I had called dodge and they told me that they arranged roadside assistance to tow my car to the nearest dealership. The tow truck arrived and towed my car to Brooklyn Chrysler Jeep Dodge RAM and this is where the whole scam/nightmare began.
I first arrive at the dealership, and their initial response was they cannot take the car in. After arguing with the service Rep back and forth, the service manager Dan (whom was very courteous) came to talk to me and see what he can do for me. They had called dodge to ask why they would send the car to this dealership without an appointment (understandable). We had worked it out and they agreed to take the car in. Shortly after dropping my car in the dealerships lot, I had the OWNER of the dealership come up to me and lecture me that I didn’t lease the vehicle from HIS dealership so that is why he was hesitant to accept the vehicle. The way I see it is, IF THE DODGE HAS A DODGE SYMBOL ON THE VEHICLE IT DOESN’T MATTER WHERE IT WAS LEASED FROM, SERVICE THE xxxx CAR.
Diagnosis came in the following business day claiming that my gasoline tank was filled with Diesel fuel and saying that doing this has voided my warranty (on a car that isn't even 1 month old) and that I would have to pay $1500 out of my own pocket because they claimed my tank was filled up with diesel. Not understanding how this was possible, I had contacted the Gas Station that I had last filled up gas at, to my surprise they don't even offer Diesel Fuel, and this was the last time I had filled up the car. Right now I’m in line to pony up $1500 that I don't have, for a scam. If I were to go through my insurance company to fix the issue, I’m risking my insurance rates to surely rise, so I’d rather avoid that route.
When I told the service department that it was IMPOSSIBLE that I had filled diesel fuel in my tank for two reasons, One being that the gas station that I filled up in last A WEEK BEFORE doesn’t even offer diesel, and two, the diesel fuel nozzle does not even fit in my gas tank. When I went to the dealership he (miraculously) dropped the price suddenly to $495 instead of the $1500 he originally offered.
Originally dodge allowed me to get a rental car on their account, and because they stated my car as “customer fault” and not warranty fix, I had to pay for the rental car in full as well.
Dodge corporate obviously put the dealership ahead of the customer because if the car was spiked with diesel, there is nothing that I could have done at that point. I ended up paying $495 + $380 for 4 days car rental. All in all this dealership was a huge scam and I do not recommend ever coming near them unless “you leased or bought the vehicle from them”.