Andrew Hutchinson

in my opinion the sales department is ok the salesman we dealt with was fine the problem is the service department i had a 2023 Elantra with a transmission problem they had the car for 13 days the first tim dealt with was fine the problem is the service department i had a 2023 Elantra with a transmission problem they had the car for 13 days the first time told me there was nothing wrong with it brought it back 2 months later for the same problem. the sales manager cold call me saying. I should trade it in so i did come to find out the car was low on transmission fluid the whole-time great job service department the car only had 1600 miles on. More

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Absolutely disgusted with Andrew and the service I was given on 12/7/22, should never tell a customer that you do not like them and that is the reason you are rude to a customer! given on 12/7/22, should never tell a customer that you do not like them and that is the reason you are rude to a customer! More

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Clearly forgot the Customer in Customer Service So I stopped into my local Hyundai dealership today (Hyundai NPR) for a tire repair. Last night I drove over something, it was leaking slowly and it w So I stopped into my local Hyundai dealership today (Hyundai NPR) for a tire repair. Last night I drove over something, it was leaking slowly and it went completely flat over night. I filled it today and took it in for a tire repair where I was met with Jason, today's Service Advisor. After inspecting the tire it was deemed that I needed a new tire. I purchased a road and hazard warranty for my 2018 car when I purchased it and I still have a full factory warranty. Jason came back and asked me if I want a different brand tire with a different tire tread or he would have to order a new tire that wouldn't be here until tomorrow as they were out of stock. My car has less than 30K on it, I WANT MATCHING TIRES. He states he can put my donut tire (glad I even have one AT MY COST) on and come back tomorrow. After speaking with my wife she reminded me that I should be receiving a rental as this donut tire clearly has a warning sticker on it that it is a temporary tire. I asked Jason to look into a rental and here's where it takes a turn for the worst. He asked the service MGR Andrew Hutchinson, if I could get a rental. He stated "that the donut is safe to drive on". Mind you I have to drive to Tampa at 5:00am in the morning and use my car for work. The tech then says that "I know people that drive for days on a donut". Just because you can has no reflection on if you should. I then said " Its Pasco county people also drive on donuts for months!!" I then made the comment that "look up my name and see how many cars I have purchased here", "there must be something you can do?" (My wife and I have collectively purchased 8 vehicles in Mr. Finks dealerships.) Andrew Hutchinson's response....."I don't care how many cars you have bought!!" I then stated "good enough, I hope this tire issue was worth it". Mr. Fink, I' will be seriously doubting if I purchase another car at any of your dealerships anymore after how this was incorrectly handled. I walk over to my salesman Felix, after just speaking to him about how my 16 year old daughter will be getting her new car next month", while I was waiting for the tire repair, and told him what happened and that the new vehicle purchase next month is CLEARLY not happening after how a loyal customer was treated over a $150.00 tire. He says "hold on let me talk to Drew!" The manager stated calmly that he didn't have any cars available. So I then leave to head home on my donut, telling myself it was a good decision to buy another new car. New cars are always nice because they are new, Customer service is the reason dealerships have repeat customers. More

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Professional, warm and human dealership! We have heard good things about Hyundai of NPR previously but this is the first direct experience. Lamont, our sales representative, was professional We have heard good things about Hyundai of NPR previously but this is the first direct experience. Lamont, our sales representative, was professional, patient and comprehensive. Ben, the financial director, was also a pleasure to do business with and he worked very hard to obtain a great rate for us. The wait was a bit long, as they were busy but all worked out in the end. Thank you, Hyundai of NPR. You very may well have very long term customers. Judy and Ken Slattery More

by boyntonja Verified Customer Verified Customer

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Andrew was my Knight in Shining Armour After years of struggling with multiple problems with my Elantra, Andrew stuck with it and eventually solved all of the problems and stepped up to the After years of struggling with multiple problems with my Elantra, Andrew stuck with it and eventually solved all of the problems and stepped up to the plate numerous times to ensure I was a satisfied customer. He is the best! More

by RBLUM1234 Verified Customer Verified Customer

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Error Corrected I had my routine oil change and check on 11/21/2019. After driving a few miles I had a bad odor of burning oil in the car. When I arrived home there w I had my routine oil change and check on 11/21/2019. After driving a few miles I had a bad odor of burning oil in the car. When I arrived home there was oil spilled on the engine, firewall and everywhere. I called Hyundai service after 7pm and a service Manager Andrew sent someone to my house to take the car and clean the oil and check the car. It was returned the next morning. Outstanding response to the problem and great customer focus. More

by pgonzalez46 Verified Customer Verified Customer

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Great service I have a Genius and they treat my car great. Cleaned it very nice Loaner car with less than 500 miles and all done in a couple hours. I have a Genius and they treat my car great. Cleaned it very nice Loaner car with less than 500 miles and all done in a couple hours. More

by Sam Harz Verified Customer Verified Customer

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Very friendly Our visit to Hyundai was very good. We were treated like family and very happy with all the service we recieved. We will be buying our next vehicle fo Our visit to Hyundai was very good. We were treated like family and very happy with all the service we recieved. We will be buying our next vehicle form HNPR More

by COCADJUSTING Verified Customer Verified Customer

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Vehicle went into limp mode Vehicle was fixed in one day with no appointment. If vehicle needed more time they offered a loaner vehicle. Barry and Andrew were very helpful. Ev Vehicle was fixed in one day with no appointment. If vehicle needed more time they offered a loaner vehicle. Barry and Andrew were very helpful. Even though they were extremely busy they make you feel like you are the only customer they are helping. More

by FRANKPZ28 Verified Customer Verified Customer

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Pleasured Always treated great and with respect. Service writers are always friendly and give you the time you need to explain any situation you are having. Jus Always treated great and with respect. Service writers are always friendly and give you the time you need to explain any situation you are having. Just wish oil changes or minor services didn’t take three hours. My bad, should go home from now on. More

by EAGLELAV1 Verified Customer Verified Customer

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