Andrew Smith
Andrew Smith at Purvis Ford Lincoln, Inc.

Andrew Smith | Page 2

Service Manager

Purvis Ford Lincoln, Inc.

3660 Jefferson Davis Hwy
Fredericksburg, VA 22408

4.0
67 Reviews
4.0

67 Reviews

Write a Review

67 Reviews of Andrew Smith

September 13, 2022

Dealership Rating
Employee Rating

GREAT Team Members - Tony, Matt Andrew, Rob and the Techs as well, but I don't get to meet them - they do amazing work !! More

by Kirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony, Matt, Rob

Sep 15, 2022

Purvis Ford Lincoln, Inc. responded

Hi Kirk, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 20, 2022

Dealership Rating
Employee Rating

Been having my trucks serviced at Purvis over 13 years. Always prompt /courteous and fair on pricing. More

by jkeen3998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony McMahan , Scott Montgomery

Aug 23, 2022

Purvis Ford Lincoln, Inc. responded

Hi, reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!

August 15, 2022

Dealership Rating
Employee Rating

The service section do not have CS especially the service manager. He doesn’t care your waiting time and he’s very nonchalant. I hated myself been there today. More

by Olatunde Omojola
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Daniel Mullins, Tony McMahan

August 09, 2022

Dealership Rating
Employee Rating

Service to my vehicle was provided efficiently and well. Dealer has a fairly short limit on distance to provide rides. This is a significant inconvenience in a spread out area. Visit was for a 2016 Escap More

by jguffey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 10, 2021

Dealership Rating
Employee Rating

Took my car in for the Works. Was told that they couldn't rotate my tires because one of the lug nuts wouldn't come off. When I got home and check it out. It appeared the lug nut in question, was stripped wh More

by Winston2021!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniel Mullins, Tony McMahan

December 01, 2021

Dealership Rating
Employee Rating

Everyone at Purvis Ford are very professional. Would not have my car serviced anywhere else! More

by donbeach21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 01, 2021

Dealership Rating
Employee Rating

The guy that helped us set up the appointment and then took the car and was the same one when we picked up was extremely helpful and friendly. He usually works sales and is a mechanic. Best customer servi More

by smkomar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniel Mullins, Tony McMahan

Nov 03, 2021

Purvis Ford Lincoln, Inc. responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Purvis Ford Inc! We hope to be of service to you again! Take care!

October 15, 2021

Dealership Rating
Employee Rating

From requesting service to finishing the service all were professional and cordial This made a pleasant experience More

by Crfritz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 18, 2021

Purvis Ford Lincoln, Inc. responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 13, 2021

Dealership Rating
Employee Rating

Sales Department- 5 Stars!Finance Department- 10 Stars Sales Department- 5 Stars! Finance Department- 10 Stars plus! Service Department- 15 Stars Plus! Dan in the Service department gets the job done! More

by Perryaire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniel Mullins, Tony McMahan

Oct 31, 2021

Purvis Ford Lincoln, Inc. responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 02, 2021

Dealership Rating
Employee Rating

Due to the poor work ethic and inability to communicate, I have decided when I have to purchase purchase new car for my wife and daughter soon it will be anything bit a ford, since I know I would not get re More

by Dekehr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Daniel Mullins, Tony McMahan

Oct 18, 2021

Purvis Ford Lincoln, Inc. responded

Hi Dekehr, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (540) 898-3000 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

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