Andy Towns | Page 16
Finance Manager
Walter's Mercedes-Benz of Riverside
3213 Adams St
Riverside, CA 92504
216 Reviews
Write a Review216 Reviews of Andy Towns
July 30, 2019
Awesome experience I really wasn’t in the market for a new car, but was interested in something with a little more room. I came into the showroom and the experience was I really wasn’t in the market for a new car, but was interested in something with a little more room. I came into the showroom and the experience was unlike any other I have had at a dealership. A million thank you’s to: Krystin Escobedo, Andy Towns and Bryan Fitzpatrick for the superior customer service they showed. I would recommend them to anyone looking to buy a new or used car. More
Other Employees Tagged: Krystin Escobedo, Bryan Fitzpatrick
July 16, 2019
No nonsense I came in expecting the usual run around. What I got instead was a no nonsense professional experience. Andrew Wagner and his associate Raul Ayala wer I came in expecting the usual run around. What I got instead was a no nonsense professional experience. Andrew Wagner and his associate Raul Ayala were thorough and efficient. They did pretty much everything they said they would do. They even followed up with me after the sale. Little things that I truly appreciate. In addition, the finance guy, Andy Towns was just as good as the other two guys. An overall positive experience. I wouldn’t hesitate to recommend them to all my friends and family. More
Other Employees Tagged: Raul Ayala , Andrew Wagner
June 09, 2019
Nervous I was so nervous about making such a large purchase but Renee Orellana, Rashad Whitlow and Andy Towns were so patient and helpful in answering all of I was so nervous about making such a large purchase but Renee Orellana, Rashad Whitlow and Andy Towns were so patient and helpful in answering all of my questions. More
Other Employees Tagged: Rene Orellana, Rashad Whitlow Andy Towns
May 21, 2019
Rene helped me get my dream car! I met Rene Orellana while getting my car serviced as my lease was coming to a close and I needed to get an inspection. I immediately connected with hi I met Rene Orellana while getting my car serviced as my lease was coming to a close and I needed to get an inspection. I immediately connected with him not only on a professional level but I felt like I was talking to a friend. I am a new mom and he’s a father of 3 we spent some time swapping stories about our kids and I told him about my dream car of the GLC Coupe! I was in a hurry this day and couldn’t test drive but he did give me his card and a quick background of the car so I can set an appointment with him when I was ready. I come from a strong Customer Service and Loyalty background so I always appreciate a genuine person who cares about the customer they are serving. I went home and told my husband “we will be buying my new car through Rene!” We set up our appointment on Saturday May 18th for a test drive with Rene. My husband is old school and said “no matter what we are sleeping on it.” We even took his car so there wouldn’t be any “temptation.” We went in thinking we were going to go to a few dealerships that day to test drive and weigh our options. Rene greeted us with a smile and treated us like family walking into his home. He immediately took us upstairs to look at and test drive the GLC Coupe. I was in love, he can see it and my husband knew it too. We sat in his office and talked business. Of course me and my husband had a deal so we left there to “sleep on it”. However, I value service and fell in love with that car as well as Rene and his attention to detail on our wants and needs. He was transparent the entire time. I don’t like negotiating so he had us give him a ball park and he worked his magic to get us a deal we all felt comfortable with. Never once did I feel pressured. Though Rene tried his best to get us to leave there in our new car my husband and I had a deal. We didn’t go anywhere else to test drive I knew what I wanted and I wanted to give our business to Rene. Monday May 20th, we called Rene and finalized the details. My son was sick so he made it as easy as possible letting me get everything I could get done over the phone. Making it a quick trip to sign and exchange my car. Thank you for employing people who have the old school customer service mentality! That’s hard to find these days. Walter’s Mercedes Benz has an eye for talent. Our finance guy, Andy Towns rocked! He insured we were satisfied with all the final details and made it quick and easy for us. He gave us tips and pointed us in the right direction on pre-paid services and lease protection plan. I highly recommend both! If you are thinking about buying/leasing a MB go to Walter’s and ask for Rene! This is my second lease through them and I know it won’t be my last! More
Other Employees Tagged: Rene Orellana
April 29, 2019
Awesome Service!! I love my new Mercedes!! Thank you Dina Backer and Andy Towns for making this an absolute amazing experience. Very attentive to my needs. Everyone t I love my new Mercedes!! Thank you Dina Backer and Andy Towns for making this an absolute amazing experience. Very attentive to my needs. Everyone that took part in my purchase were so gracious. They truly made me feel right at home. The whole experience was top notch!!! Thanks again!! More
Other Employees Tagged: Dina Backer
April 08, 2019
Can't say enough Walter's Mercedes-Benz of Riverside has everything from the great sales staff as well as equally great service team. We purchased our car from th Walter's Mercedes-Benz of Riverside has everything from the great sales staff as well as equally great service team. We purchased our car from the dealership and Bryan Fitzpatrick went above and beyond to provide the most excellent car buying experience who led us to Andy Towns who was efficient in explaining what we need to know regarding all the finance details. Raul Ayala then was the best person who gave all the detail in operating the new car before we drove it out the lot. The professionalism is apparent in all aspects of the whole experience and it also shows that each individual truly enjoys doing what they do. We were so impressed with everyone that we continue to take our car for service when we live 40+ minutes away from the dealership. Sure enough, the service team is equally awesome. I had to take in my car shortly after the purchase for a minor issue, and Alex Ramirez was really helpful with the assistance I needed. I also took my car in for the first service, and Joseph Loera assisted me with courteous, professional, and efficient service while I wait in the lobby equipped with comfy waiting environment. Thank you Walter's Mercedes-Benz team. More
Other Employees Tagged: Alex Ramirez, Raul Ayala , Joseph Loera , Bryan Fitzpatrick
April 05, 2019
The best staff ever, Mike Sales and Christian They make you feel so special when you walk in the door, they are very knowledgeable and friendly. Thank you Mike Sales and Christian, Two great guy They make you feel so special when you walk in the door, they are very knowledgeable and friendly. Thank you Mike Sales and Christian, Two great guys More
Other Employees Tagged: Christian Felix, Brandon Monaco, Mike Sales
February 22, 2019
Great experience with Walter's Mercedes Over the weekend we were visiting different auto dealers. We went to Walters Mercedes and were greeted by Dina Backer. She was very knowledgeable and Over the weekend we were visiting different auto dealers. We went to Walters Mercedes and were greeted by Dina Backer. She was very knowledgeable and spent a lot of time with us. We never felt rushed. We also met Bryan Fitzpatrick, also very knowledgeable . The lot had many visitors that day but we were not rushed at all. We test drove cars, went over options etc. Quickly we were able to decide on a car and make a deal. Very easy, we were able to quickly come to an agreement then we went upstairs to meet with Andy Towns, again quick and easy process. We highly recommend Walters Mercedes. Thank you Dina for all your patience we really appreciated your time. More
Other Employees Tagged: Dina Backer, Bryan Fitzpatrick
February 21, 2019
Walter’s Mercedes...Untouchable! Thank you to Walter’s Mercedes for our new AMAZING car (2019, GLC300). At Walter’s, each and every person works together as a first-class team with e Thank you to Walter’s Mercedes for our new AMAZING car (2019, GLC300). At Walter’s, each and every person works together as a first-class team with excellent communication skills. They are all attentive, knowledgeable, kind, considerate and fun! We LOVE our new car and it is worth every penny! Thank you, Rene, Filomena, Emil, Andy, and Alex!! More
Other Employees Tagged: Alex Ramirez, Filomena Powers , Adam Garcia, Emil Iltchi, Rene Orellana
February 20, 2019
My best experience after years of car purchases. Rene Orellano, of Walter's Mercedes Benz, was my sales representative and did a great job. This was my second lease of a vehicle at Walter's and Rene Rene Orellano, of Walter's Mercedes Benz, was my sales representative and did a great job. This was my second lease of a vehicle at Walter's and Rene made it an easy experience from start to finish and gave it that little extra touch that makes finalizing a deal so much more pleasurable. I highly recommend Rene and Walter's to anyone looking for a purchase or lease. I should also like to recommend Andy Towns, my Finance rep, who made the necessary paperwork move along smoothly an efficiently. More
Other Employees Tagged: Rene Orellana