Lexus of Orlando

Great customer service! Mauricio was an excellent person to work with he was very professional and helpful Mauricio was an excellent person to work with he was very professional and helpful More

What a great experience. Mauricio and Diego were amazing to work with. Professional and highly recommended. Mauricio and Diego were amazing to work with. Professional and highly recommended. More

Tried to buy a truck from Lexus of Orlando. Dealer said truck was eligible for financing through Toyota Financial and got me to apply through the dealers website. Finance manager took the toy Dealer said truck was eligible for financing through Toyota Financial and got me to apply through the dealers website. Finance manager took the toyota financial credit app threw it away and did a second credit app on his own and switched the papers over to dealer financing at the last minute. Only noticed at time of signing. When confronted, finance manager Everett Kimble said that the sales side didn’t know what they were doing and that Toyota financing never existed and must be dealer financed. Internet sales director BRANDON ERLICHMAN lied on several occasions on the phone and tried to pass off a Florida 553-FL-ARB-e as an application for Toyota Financial. First he said it was, then it wasn’t etc. liars Overall these guys will lie as needed to get you to sign and the sale is all they seem to care about. They just get all butt hurt and defensive when confronted with the facts. Since you will never be able to communicate with anyone other than the sales concierge you have a hard time getting a straight answer out of anyone and when you do it’s probably not factual. Overall experience was very poor and wouldn’t recommend. More

Amazing customer service! !! Mei was so helpful and treated us so kind. Everyone at the dealer is really friendly and welcoming. I’m very happy with my purchase! !! Mei was so helpful and treated us so kind. Everyone at the dealer is really friendly and welcoming. I’m very happy with my purchase! More

Tried purchasing a certified car from here. Made an offer directly to a sales manager for slightly under the asking price for a car that had been sitting for over a month. Sales manager was slo Made an offer directly to a sales manager for slightly under the asking price for a car that had been sitting for over a month. Sales manager was slow in helping me the entire time, however told me that “he would get the deal done for me”. Within a day of my offer, the same car was removed from inventory and sold. I did not receive any notice from the sales manager after trying to contact multiple times. I can only imagine that something sketchy went on behind the scenes, and the dealership must have told any other interested parties that the was an offer on the car. Poor business practice. Poor service. Do not recommend this dealership. More

Mei at Lexus of Orlando is very knowledgeable and professional staff. She knows the product extremely well and is always helpful and friendly. She problem solved some tech issues I had on a new UX an professional staff. She knows the product extremely well and is always helpful and friendly. She problem solved some tech issues I had on a new UX and NX. I highly recommend her to anyone considering purchasing a Lexus. If you need anything she is available and willing to help make your experience positive and successful. I highly recommend her to anyone who appreciates professionalism and competence. She will exceed all your expectations. More

So far, so good! Yesterday went to Lexus of Winter Park looking for a pre-owned White, RX 350, they did not have any on their lot so the salesman, Kyle, contacted Mei Yesterday went to Lexus of Winter Park looking for a pre-owned White, RX 350, they did not have any on their lot so the salesman, Kyle, contacted Mei at Lexus of Orlando and she told him they had one that was just put on the lot. She held it for us until we got there to test drive it. Mei, Henry, Franklin (and Kyle from the Winter Park store), were absolutely awesome. After a bit of talking about price and our trade-in with Henry, we bought the car! Great job! So far, this store has really impressed my wife and I both! More

I am very disappointed in my experience here. I parked on the side of the building and walked to take a look at the new car inventory, after a while of being out there I went inside to get some h I parked on the side of the building and walked to take a look at the new car inventory, after a while of being out there I went inside to get some help but was a bit tired because I am 79 years old, I saw some chairs by some tables inside the building and took a seat, I am guessing nobody noticed me while I was sat down because there was a salesman over by a machine grabbing keys and he was visibly upset by himself and started blurting out profanities and saying he was going to assault one of the female staff there, when he walked by i saw his name tag stated Charlie. Now you can imagine how that can be frightening to a senior woman like myself and I quickly removed myself from that environment. That is so unprofessional and it was such a shock to see that in what is supposed to be a luxury dealership, I will never step foot in that type of establishment due to that horrible experience... More

Devin was amazing. Very helpful and professional and knowledgeable . Great experience. Once again ! Thank you Very helpful and professional and knowledgeable . Great experience. Once again ! Thank you More

Excellent experience, my sale agent lola its the best! !!! I got a RX35022 and wating for the 2023 already !!! I got a RX35022 and wating for the 2023 already More