"Overall fantastic experience"
I recently purchased a certified pre-owned car at Heritage and couldn't be happier with the vehicle and the overall experience. From start to finish, every employee was helpful, knowledgeable and eager to ensure 100% customer satisfaction was achieved. I worked specifically with Angus Gunn, who was phenomenal and a pleasure to work with over the course of the time I spent looking at several models. The guys in the back shop also did a great job delivering the vehicle to an impeccable standard.
"2nd time back"
Angus Gunn is the salesman to see!!!happy and painless. Super knowledgeable and friendly guy.
If I could transplant you closer to home I would, however, I'll make the trip again in three to four years.
"Angus Gunn & Megan Terry were wonderful to work with. "
I had a great experience, for the second time, leasing my Tundra from Heritage Toyota in South Burlington, VT. Angus & Megan were completely transparent throughout the transaction and I completely understood the deal I was getting. It was a great experience throughout and I love my new truck.
Beth in Finance was also extremely efficient and helpful.
Thank you Megan, Beth & Angus!
"Angus, More than just a good burger!"
...Also an incredible salesmen...
Angus was helpful, attentive, and all around pleasant, to be around from the first day we walked into the day that we bought a beautiful Toyota Tacoma. My father and I were shopping around, and weighing our options. Angus understood this, he did not want to put me into a truck that wasn't the truck for me. He wanted to show us everything that they had at the dealership that met our needs, and then gave us the time and space to make a decision. He periodically checked in and made sure to make him self easily available, and when we needed him he was there and followed through with everything that he promised and more. He invested a great amount of time and patience allowing us to test drive a few cars to get a feel of them, and every question we had. When the time came, he spent a lot of time with us to make sure that we got a fair deal, and was everything we could have asked for him a car salesmen. Angus and the entire workforce at Heritage Toyota were helpful and easy to talk to and work with. With out any hesitation I would return if I were in need of another vehicle... but I don't see that happening anytime soon seeing as I am the new proud owner of one of the most dependable, bullet proof trucks on the market to date.
"Angus came through!"
- David O. Sweeney
I wanted a payment less a month then I what was currently paying for my trade in vehicle. I had never considered a lease due to the last experience I had with a previous vehicle back in 1989.
When Angus suggested this avenue and explained to me the changes made in the leasing program then that sealed the deal. And i appreciated that. Thanks Angus!!
And he's been very helpful since picking up the vehicle. He awlays tells me to contact him if there's anything I need. So he's been helpful after the the fact.
"Good sale person"
He is good person he give discount and I always buy car from him and he is awesome to dealing with customers and I buy lots of car but I buy today rav4 toyota .
I have been purchasing Toyotas for over 20 years and this purchase was by far the most pleasant. I love my new RAV4. I would work with Angus again.
"Knowledgeable, Low Keyed, and No Pressure or Tricks"
I have been looking nationally for several months for a Certified Used Toyota Highland Limited with less than 30,000 miles and under $30,000. Along the way I learned through ratings about horrible experiences people were having with bait and switch, add-ons, appointments ignored and some outright lies. I decided to not even inquire about cars from a dealer with less than a four star rating in "Dealer Rater", Cars.com, and Yelp. Lucky for me I found a Highlander at Heritage Toyota in Burlington, VT.
I began by emailing Ed Larken of their Internet Sales Team. He got back to me immediately, confirmed the car was available and set me up with an appointment the next day. Upon arrival I was met at the door and taken to see Ed. Ed introduced me to Angus Gunn who would handle the test drive, answer questions and consummate the deal if I decided that this was the car I wanted.
Angus was low keyed, polite, and knew a lot about the car I was looking at. After some initial conversation we went out and test drove the Highlander. It was in pristine condition, spotless inside and out, and almost looked new. Returning from the test drive we discussed the price and my possible trade in. I rejected their offer on my car and negotiated a price for the Highlander that was below book and below the regional and national average for this vehicle. Angus knew I could not complete the transaction that day and needed my wife to see and agree to the purchase. There was absolutely no pressure and no threats of a "one day only" price that other dealers have tried on consumers. I left with a handshake agreement to be back the next day.
My wife and I arrived, met Angus, and were shown the Highlander. We then went through all the initial paperwork including financing part of the price through Toyota and giving a down payment on VISA and by personal check. Again, no pressure, no hassle, no tricks, no delays. At this point we met Travis Green, the F & I Manager, to sign all the paperwork and get the payments set up. I dread talking to finance people because of the pressure to buy extras, add-ons, and the little problems that pop up suddenly. Not at Heritage! Travis explained each page and the offers we could opt for if we wanted to, but no pressure to do so. We ended up making one change based on his information that will serve us well down the road. Because of our excellent credit rating we were able to get an interest rate below the advertised rate which was already lower than any other lender. All papers were signed and we were done in a reasonable amount of time.
Next, Angus gave a thorough tour of the Highlander and made sure we understood all the electronics and options on the SUV. Again, his knowledge of this vehicle was very good and he answered many questions. We shook hands, were thanked and sent on our way. The entire process took about two hours. We were very, very pleased with our experience from the initial contact through the final good-bye.
"Easy, comfortable and wonderful customer service"
It was my son's first experience with purchasing a truck. Angus was great with him. Very personable, excited for my son and the entire process was painless. All our questions were answered, we were able to negotiate a deal in what seemed like minutes and my son was able to drive off the lot with a 2016 Toyota Tacoma in the matter of a couple of hours. Would recommend Angus and Heritage Toyota to anyone looking for a change in vehicle
I met Angus on Friday afternoon. Told him that I'd like to look at both a Tundra and Tacoma. He was pleasant to be around and answered all my questions. After I decided to look more deeply into the Tacoma I mentioned that I neede to show my wife. Three hours later we drove off the lot with our 2016 Tacoma. Angus made my wife and I feel welcome and relaxed. We swapped many car buying stories. Both Megan Terry and Christine Donahue were friendly and precise with all the numbers. Thanks for a great experience. Chris M