"Angus came through!"
- David O. Sweeney
I wanted a payment less a month then I what was currently paying for my trade in vehicle. I had never considered a lease due to the last experience I had with a previous vehicle back in 1989.
When Angus suggested this avenue and explained to me the changes made in the leasing program then that sealed the deal. And i appreciated that. Thanks Angus!!
And he's been very helpful since picking up the vehicle. He awlays tells me to contact him if there's anything I need. So he's been helpful after the the fact.
"Good sale person"
He is good person he give discount and I always buy car from him and he is awesome to dealing with customers and I buy lots of car but I buy today rav4 toyota .
I have been purchasing Toyotas for over 20 years and this purchase was by far the most pleasant. I love my new RAV4. I would work with Angus again.
"Knowledgeable, Low Keyed, and No Pressure or Tricks"
I have been looking nationally for several months for a Certified Used Toyota Highland Limited with less than 30,000 miles and under $30,000. Along the way I learned through ratings about horrible experiences people were having with bait and switch, add-ons, appointments ignored and some outright lies. I decided to not even inquire about cars from a dealer with less than a four star rating in "Dealer Rater", Cars.com, and Yelp. Lucky for me I found a Highlander at Heritage Toyota in Burlington, VT.
I began by emailing Ed Larken of their Internet Sales Team. He got back to me immediately, confirmed the car was available and set me up with an appointment the next day. Upon arrival I was met at the door and taken to see Ed. Ed introduced me to Angus Gunn who would handle the test drive, answer questions and consummate the deal if I decided that this was the car I wanted.
Angus was low keyed, polite, and knew a lot about the car I was looking at. After some initial conversation we went out and test drove the Highlander. It was in pristine condition, spotless inside and out, and almost looked new. Returning from the test drive we discussed the price and my possible trade in. I rejected their offer on my car and negotiated a price for the Highlander that was below book and below the regional and national average for this vehicle. Angus knew I could not complete the transaction that day and needed my wife to see and agree to the purchase. There was absolutely no pressure and no threats of a "one day only" price that other dealers have tried on consumers. I left with a handshake agreement to be back the next day.
My wife and I arrived, met Angus, and were shown the Highlander. We then went through all the initial paperwork including financing part of the price through Toyota and giving a down payment on VISA and by personal check. Again, no pressure, no hassle, no tricks, no delays. At this point we met Travis Green, the F & I Manager, to sign all the paperwork and get the payments set up. I dread talking to finance people because of the pressure to buy extras, add-ons, and the little problems that pop up suddenly. Not at Heritage! Travis explained each page and the offers we could opt for if we wanted to, but no pressure to do so. We ended up making one change based on his information that will serve us well down the road. Because of our excellent credit rating we were able to get an interest rate below the advertised rate which was already lower than any other lender. All papers were signed and we were done in a reasonable amount of time.
Next, Angus gave a thorough tour of the Highlander and made sure we understood all the electronics and options on the SUV. Again, his knowledge of this vehicle was very good and he answered many questions. We shook hands, were thanked and sent on our way. The entire process took about two hours. We were very, very pleased with our experience from the initial contact through the final good-bye.
"Easy, comfortable and wonderful customer service"
It was my son's first experience with purchasing a truck. Angus was great with him. Very personable, excited for my son and the entire process was painless. All our questions were answered, we were able to negotiate a deal in what seemed like minutes and my son was able to drive off the lot with a 2016 Toyota Tacoma in the matter of a couple of hours. Would recommend Angus and Heritage Toyota to anyone looking for a change in vehicle
I met Angus on Friday afternoon. Told him that I'd like to look at both a Tundra and Tacoma. He was pleasant to be around and answered all my questions. After I decided to look more deeply into the Tacoma I mentioned that I neede to show my wife. Three hours later we drove off the lot with our 2016 Tacoma. Angus made my wife and I feel welcome and relaxed. We swapped many car buying stories. Both Megan Terry and Christine Donahue were friendly and precise with all the numbers. Thanks for a great experience. Chris M
"Best sales experience!"
Angus was very welcoming and helpful the first time we met him, and was wonderful to deal with through the whole sales process. Definitely worth the travel for us.
"Happy with Sales and Service"
- elderly buyer
My experience with Heritage Service has always been excellent, the people are polite, explain everything, and the work is always satisfactory. I recently bought a new Rav4 and was very pleased with the sales team, particularly Angus Gunn, who was patient and pleasant throughout. I particularly appreciated the time he took to explain the particulars that were new to me on the Rav. Also thanks to Daniel, who helped me locate the items I forgot to take out of my trade-in.
Walked in to do a test drive. Was helped immensely by Angus Gunn. Not only helped is realize that we didn't want our first car choice but helped us find something we did want. Extremely helpful, not pushy, and very enthusiastic.
"Angus Gunn and HeritageToyota - great experience!"
Recently purchased a Toyota Hylander from Heritage. Angus greeted me almost immediately with a friendly smile and an offer of coffee. I knew exactly which vehicle I wanted to test drive. Interior detailing was not impressive. Angus offered to have detailing done before end of sale. Price negotiation was quick and reasonable. I left for a couple of hours. When I came back all paperwork was ready. It was very busy so I had to wait to meet with finance manager. I was asked by several employees, if I needed anything. Heritage was having a holiday party and I was offered food and more coffee. Angus kept checking in with me. Travis, in finance, was efficient and friendly. Once I had my vehicle home, my husband noticed a crack in the front bumper. He called Angus and he worked with my husband to fix the problem. Toyota ordered a new part and is fixing the crack. Very impressed with the customer service. Angus was in contact with my husband several times and we are happy customers. I will definitely recommend Angus and Heritage to my friends and family. The only negative comment is that even after Heritage completed a detailing of the vehicle, when Angus was going over features inside, we found cereal and dirty cup holders. That is an area that needs improvement.