"Angus Gunn is your best shot!"
I was pleased with my experience with Heritage Toyota before I even walked in the door. I started by inquiring about several cars online and was answered promo ply by Ed Larkin who helped me schedule a time to come in that was convenient for me and kept me posted on current deals. Great customer service!
Angus Gunn greeted me at the door, but I was particularly impressed that when I said I had been communicating with Ed, he went out of his way to introduce Ed to me. That was a nice touch and made me know that he cared more about me and forming a relationship than he did just about getting a sale. Angus was patient with me and helped talk me through several different Prius (and other) options, went out of his way to get cars transferred from the offsite lot, and found a car that was a great fit for me off the bat. The entire process was smooth and both he and Conor McQuade went above and beyond and exceeded my customer service expectations, making sure I had ample time to test drive and make my decision. I ended up not wanting to buy the car I initially thought I would buy, and we went back to the drawing board, but neither Conor nor Angus showed any signs of impatience. They just assured me we would find the right car, and then they helped me to find it! Angus was with me every step of the way until he was certain I found exactly what I was looking for. He was not pushy, but had a great balance between buddy and salesman. :) Ben Bright in finance was great to work with, too. He explained all of my options very clearly and accommodated me by helping me find a service plan package that worked for me. In the end, I ended up with exactly what I was looking for, at a fair and awesome price. I am so happy with my new Prius!
As an added bonus, the Service Department squeezed me in for an oil change on my current car while I was shopping for a new car. Nice touch! Also, the lovely gal at the front in the sales area (don't know her name, sorry!) was super nice and very helpful, too.
Way to go to the whole Heritage team! I see no reason to do my future car shopping anywhere else, and I look forward to future purchases. I also look forward to telling all my friends what a great job you are all doing so they can experience a Heritage Toyota sale also!
"why I went to Toyota again third time"
This is the third truck I have leased. Great truck and great service. Worked with me to get the best price. Staff was very helpful and friendly.
Angus Gunn was great tobwork with. I wadn't sure what I wanted when I went there but he asked what I was looking for in a vehicle and found the perfect one on the first try. He was courtious, friendly and made it a great experience.
"Always a Toyota"
I just wanted to write a note to let ya all know what a hard time I gave Mr. Angus. I knew he was new and I knew I was leaving the dealership sitting in a new Toyota. Angus didnt know that. He really worked everything out very quickly and politely and business like though friendly enough to joke with. I am not a sit around and chat kind of person and I dont care for car dealer ships. Angus you get a 5 star rate from me for patients alone even though I did not leave with the same Rav 4 that you showed me in the beginning. But thank you for following up periodically to see how things are. Merry Christmas and God Bless your time at Toyota............Kathy Bugbee
"Experience at Heritage"
Angus was very friendly from the get go. He met us at the door and I asked him it was going to be our salesman and he said he could. He and my husband found they knew some of the same people and discussed that. Also they both seemed to know a lot about farming which was a good intro for my husband to like him. We told him exactly what we were looking for and he brought us one to look at while he ordered ours up from where ever. We got to take a test drive and I was able to drive it. We negotiated with him and his boss for awhile until we came up with a satisfactory deal. He stayed with us the entire time and kept us up to date as to how things were going. After we came to an agreement it took awhile to get into the finance department and it was getting late so he ordered and shared a pizza with us. The whole experience was good, funny light , not major push to hurry us to a decision.
"Angus, Shannon...you rock!"
I cannot say enough good things about Angus, Shannon, and Jon at Hetitage Toyota. Having worked with another Toyota dealership before, I expected good service, but these three went above and beyond in my eyes. They got me and my family in a new car, at an affordable price, and we're exceptional in every step of the way, even in the finance department where I walked away much happier than expected (and from my previous experience at another dealer). I plan to see (hopefully all three) very soon for a newer other vehicle and look forward to that encounter. They made me feel so positive that I'll only deal with this dealership moving forward. Thank you all so very much! You all rock!
Other Employees Tagged:
"Very Friendly and helpful"
I went to buy a car and had no idea for what i was looking for and my english was this hard to understand but Angus took His time and try to explain everything to me and helped me all the way.I got an amazing car and still can call Him when i don't know what to do because i am a new driver.
I am so thankful for his help and will recommend Him to anyone that is a new into driving and can't figure out what you would like or work for you ,please try Him out and see for yourself.
He is just amazing and Friendly and most of all patient too.
"Heritage Toyota served our needs with all we hoped for."
- George Klohck
Angus Gunn met us among the cars and from there on it was like being with an old friend. He helped us find the car we wanted, helped us negotiate the deal we wanted, showed us how this car (our first Prius) worked, answered all our questions, and was there for us when we went back a few days later with our last questions. We'd say, Look for Angus Gunn when you are looking for a Toyota.
"Angus Gunn - Great Asset to Heritage Toyota!"
Angus was very helpful and knowledgeable about the Tundra that we were interested in. He didn't try to pressure us into a decision and he genuinely worked to meet our needs and ensure that we got a great deal on a great vehicle. He also provided excellent after sales support to ensure that we were 100% satisfied with our purchase. I heartily recommend Angus as the salesman to contact if anyone is interested in a new car.
"The Best Car Buying Experience Ever!"
I bought a used vehicle and was treated like I was buying a $100,000 Ferrari. The service was impeccable and this was easily the best experience I have ever had buying any vehicle... Or anything period. Angus Gunn was friendly, knowledgeable and incredibly helpful. He didn't try to hard sell, he listened to me and made my day much better. If you want a car, go see Angus Gunn. Thank you to Angus and the entire team at Heritage Toyota!