Anne Monroe
Anne Monroe at Gateway Chevrolet
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Anne Monroe

Customer Relations Director

Gateway Chevrolet

9901 West Papago Freeway
Avondale, AZ 85323

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3.1
23 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

3.1

23 Reviews

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23 Reviews of Anne Monroe

April 17, 2024

Dealership Rating
Employee Rating

Donald was very helpful and professional, listening to our needs and getting us into our desired vehicle on terms we needed. He thoroughly knows the business and his knowledge and determined efforts got u More

by lesandblom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

August 25, 2023

Dealership Rating
Employee Rating

You won’t leave me alone. You send 100s of texts and emails. You just throw me off from your business. It’s really ridiculous how much you bother people. Please stop More

by smith_chris22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 10, 2023

Dealership Rating
Employee Rating

Service manager wants me to pay half for a repair they have done when I bought the car. They kept moving the date out so now they want me to pay for a carpet touch that they hired a 3rd person to do on my More

by danbalderas602
Recommend Dealer
No
Feb 13, 2023

Gateway Chevrolet responded

danbalderas602, We thank you for the review. We are sorry that you are unhappy with our offer. There are a few items we would like to point out with your requested repairs. The damage areas we repaired that were there when you took delivery of your new vehicle. you were unhappy with the repair due to the fact you have had the vehicle for a extend period time after purchase. Well over 1000 miles. And were a large amount of rock chips that have been added since your delivery. Because we document all damage at the point of delivery. You are wanting us to repair all of your damage. We are asking for you to contribute to the repair cost for that reason. If you have any questions, please free to contact our General Manager at 623-687-3532

December 21, 2022

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Employee Rating

Zach Anthony and John are always professional and take well good care of my car. I drive 40 min just to have it serviced there More

by ALEXZANDRIA.DUNCANTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2022

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 16, 2022

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Employee Rating

Great Service and always Good Communication between Service department and to the customer . And they're always polite and Professional.... More

by JAIMEW369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Gateway Chevrolet responded

Hello JAIMEW369, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

May 02, 2022

Dealership Rating
Employee Rating

Service (Anthony) did a good job, but key fob was broken and management still hasn't called. it's been a week 😡. More

by littlecharles78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 04, 2022

Gateway Chevrolet responded

Hi littlecharles78, thank you for your review; we are happy to pass along your comments to Anthony and the team here at Gateway Chevrolet, INC.! Please contact us at (623) 687-3503 when you have an opportunity, and we will be more than happy to try and turn your experience around. Best Wishes, Team Gateway

December 30, 2021

Dealership Rating
Employee Rating

Been very pleased with the customer service provided by the dealership . Took my truck in for service and got it back in no time very friendly and nice environment. Great communication definitely recommen More

by paulgonzales866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2022

Gateway Chevrolet responded

Hello paulgonzales866, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

December 04, 2021

Dealership Rating
Employee Rating

Bought and service the car here. I love the customer service and professionalism they have. More

by SCerna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2021

Gateway Chevrolet responded

Hello SCerna, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Best Wishes, Team Gateway

October 21, 2021

Dealership Rating
Employee Rating

DOES NOT CARE ABOUT CUSTOMERS. PROFIT OVER PEOPLE! Rude, no customer service, does not own up to mistakes, blames customer for everything! More

by MRNMRS.VA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Donald Cummings, Dan Bieber , Enrique Velazquez

Nov 29, 2021

Gateway Chevrolet responded

Thank you MRNMRS.VA for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

October 13, 2021

Dealership Rating
Employee Rating

No communication at all!! It when in for an oil change and to check for an oil leak on Monday did not get it back till Tuesday after I called 4 times to check on the status. I had to request to speak to a More

by elio1285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 30, 2021

Gateway Chevrolet responded

Thank you elio1285 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

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