"Recommend the Service Department 100%"
Absolutely amazing team of people. Always get consistent service and great communication from everyone in the Service Department. But don't ever consider buying a car from this dealership. Nightmare experience working with Anthony. He is the most unprofessional and slimy salesperson we have ever dealt with.
"60,000 mile check and inspection "
Angela is absolutely fantastic. She goes over and above to make sure I am informed and well taken care of. Everyone is absolutely amazing and I really appreciate the high level of service. We have purchased three cars and are loyal customers.
"Horrible and Traumatizing and full of lies and deceit."
I purchased a Hyundai Genesis from First Hyundai. They stated the car as being CPO and having gone through 150 point inspection. Soon after the purchase the undercarriage guard of the car came off. When I returned to the dealer to fix it, they wanted nothing to do with it. Upon multiple requests to be given the CPO inspection list, I received two different CPO certified and signed lists. They both were apparently for the same car VIN number but with different dates and times and mileage. When I went to the dealership, the service manager informed me that one of those reports was fraudulent. He claimed that it was generated by the sales staff just to make this issue go away. In talking to the sales staff I was told that the report from the service staff was fraudulent since there was no signature on it by the service manager. Fact being that both agree to one of the two reports as being fraudulent and none want to discuss this further.
Following is the shallow bogus response from the dealership and my reponse to them.
"Sir -- I'm sorry about the misunderstanding. You bought a Certified Pre-Owned vehicle that went through the 150 pt inspection and all of the proper documentation was completed and recorded with Hyundai. There was nothing fraudulent about the vehicle being Certified -- The only thing that Mark did was have service remake a checklist because he couldn't find the original. Once the original was found -- we gave you the original."
I am surprised you responded to this review with a shallow story (thats all it is) in lieu of returning my phone calls even after I left you numerous messages. Guess dog ate your homework and you did not get those messages when you got back from PTO!!!
And now to your baseless story. If service technician at First Hyundai remade a checklist for Hyundai CPO for Mark (as you stated), then why is it different from the original one, different dates, different mileage, different tread wear etc.? If Mark took a checklist for "another" vehicle and by "mistake" in a "hurry" filled out the wrong VIN # (as Mateo stated in another story), why did the First Hyundai service technician sign such a report which was made by "mistake"? Did the First HYundai service technician pre-sign another Hyundai vehicles report without an identified VIN Number on it? The fraudulent report (which you state was a remake of original and Mateo states was made in a hurry) was signed by the First Hyundai service technician in June 18 why was it lying around without a VIN number to be filled by Mark well into the third week of July 18? Is that how the CPO process works that you guys just sign blank checklist and leave it around for mistakes to happen in a hurry? Why do both reports have two different service technician signatures? Did the service technician who remade the report sign one such without having done the inspection himself? Both the checklist are missing the third signatures from a CPO certified manager? How do you explain that and what does that say about your Hyundai CPO process? If Mark made a report in hurry by mistake then why did he use a date well back in June in lieu of the current date in July? Did Mark not see that the report was missing two signatures before to issuing that mistaken report to a client? The worst part is why was I given the report in triplicate, do you guys not want to keep your copy and send one to Hyundai? Does anyone at the dealership really know how the CPO process works and the responsibility and trust associated with it.
So mister, stop treating us customers like we are some dumb and stupid helpless entities who will succumb to any and all lies that you want to dish out. Take responsibility and have integrity to own up to your mistakes...or least don't put up such lies on the social media. My review of your dealership being the worst that I have dealt with across states and in 30+ years is truly confirmed with you adding to the lies that were started by your service staff, sales staff, Mateo and Hana.
First Hyundai responded to this review
September 06, 2018
I appreciate your feedback. God Bless.
"Great Experience and Service"
I recently purchased my new car at First Hyundai. Dave was honest, thorough, took the time to answer all questions and show me all aspects of my new car which made it a comfortable and easy experience. Everyone at the dealership was friendly and helpful throughout the whole process. I would recommend a friend or family member to work with Dave and First Hyundai in the future.
I bought a 2015 Sonata Limited from Dave. He was able to get the price down into my range easily. The car has a ton of tech built into it, and Dave was able to show me how everything worked. He even updated the infotainment system and got new batteries for the key fobs. I will be back when it's time to replace my wife's car. Great guy, easy to work with.
- BAD BUSINESS DEALERSHIP
Very disappointed as I asked for an option to have a remote starter with an application for my wife’s cell phone. The manager told me he did not know about such features but come to find out MY BLUE LINK IS WHAT I WAS ASKING FOR. Now the vehicle has electric problems. He told me to I had an option of adding a remote starter for $699 or he would discount $500 off the price of the vehicle. But never offered a blue link option. Now the lights flicker and the usb lighter ports don’t work (non of them ) I’ve called the manager Anthony coccio various times and emailed but can never get a returned call. My wife and I are very disappointed in this new vehicle purchase and with this dealership. Never will we buy here again or recommend anyone here
"It was a steal of a deal "
Had a great experience working with Dave! Would highly recommend purchasing your next vehicle at First Hyundai. You won't regret the first class treatment that they provide. Five stars!
"Red hot 🔥🔥"
Not only was Dave super helpful and got me into a car same day, he’s even cooler cause his ring tone is the Harry Potter theme song! Wasn’t sure what i was looking for walking in and he got me into something that for sure fits my personality ! Great experience here at first Hyundai ! Eric was also a major help with making sure i stayed in my price bracket .
"All Wrapped Up!"
Dave was amazing and created a great experience. His humor and knowledge of the cars made the experience easy and fun! I would highly recommend First Hyundai to all my friends and family. Thanks again!!!
I would recommend this dealership to my friends and family. Great service. Very professional friendly helpful answer all my questions. Iam going to enjoy my new car thank You